Front Office Assistant

Shawn P. Maynor

*A Lakeside Crescent Hampton, VA 23669 757-***-**** ********@*****.***

EXPERIENCE

CCA - CMA-CGM – Norfolk, VA 2015 – April 2020

Export Documentation Support Coordinator

Internal communication with other departments via email, phone and fax

Verify Port rules for release of shipments

Follow-up on unresolved/resolved issues and problems with customers, overseas agents, and internal departments

Communicate via phone, fax and email to local and overseas customers and agents

Customs Compliance

CPRI

ECC

Respond to Shared Service Center requests for information within agreed upon timeframe acting as liaison

on documentation concerns to resolve issues without delay.

Act as liaison with overseas agents and CMA-CGM personnel maintaining excellent relationships with

internal and external customers.

Process corrections received from shippers within 8 hours of receipt; send revised proof copies to customers

and coordinate with Port of Discharge agent as required to prevent service failures.

ZIM American Integrated Shipping Company – Norfolk, VA 2011 - 2015

Export Documentation Coordinator

•Handle large VIP account to include receiving master bill of lading, verifying container information and resolving discrepancies to ensure that shipping instructions match the mainframe system

•Rate and manifest bill of lading with corrections as needed; process manifest correctors as requested

•Communicate with customers daily to respond to general inquiries and retrieve missing documentation

•Ensure documentation is within compliance with booking, quality, and regulatory standards

Payroll Coordinator

•Review, approve and process changes to time sheet reported by departments including hours, pay, and leave

•Setup direct deposit, calculate and enter corrections to pay and leave balances

•Ensure time and attendance files, payroll deductions and processes are accurate for payroll

•Audit and process expense reports for payment and distribution

• Respond to payroll related inquiries from associates in a timely and professional manner

• Respond to employment verifications

• Perform administrative tasks such as filing and creating employee folders

Sentara Healthcare – Norfolk, VA 2005 - 2011

Payroll Auditor/Trainer

•Reconciled system-wide employee timekeeping exceptions in Automated Peripheral Inc. (A Timekeeping System)

•Identified timekeeper training needs, scheduled and trained timekeepers on time and attendance systems such as time clock punch-in procedures, and set web training for employees.

•Core member of Special Project Team – implemented new E- Care Pay System

•Composed and compiled relevant narrative and statistical reports using Word and Excel

•Resolved customer problems and complaints; followed up to ensure accurate collections were made and customers were completely satisfied.

Sentara Healthcare – Norfolk, VA 1995 - 2005

Senior Payroll Representative

•Provided guidance and advice to other payroll representatives on technical, systems-related, or process related topics.

•Verified, compiled and entered payroll data from time sheets and other records to include hours worked, taxes, insurance premiums, etc. to be withheld. Computed and posted wages, reconciled errors to maintain accurate payroll records.

•Recorded changes affecting net wages, such as exemptions, and deductions such as meal tickets, uniforms, overpayments, garnishments and liens, etc., to update master payroll records.

•Recorded data concerning transfer of employees between departments, and terminations. Prorated expenses to be debited or credited to departments for cost accounting records. Prepared periodic reports of earnings, taxes, and deductions.

COMPUTER SKILLS

Microsoft Office Enterprise eTime ADP PayXpert

SAP Kronos Peoplesoft

AgenTeam LARA DocuWare

Cira Mira UltiPro

ACCOMPLISHMENTS

Special Projects key contributor to successful implementation of Kronos Timekeeping System & E-Care Pay System, Sentara Healthcare System, Norfolk, VA

EDUCATION

Pembroke High School High School Diploma - General Education Hampton, Virginia

SPECIAL TRAINING

Business Writing CCA Compass July 2016

Shipping 101 ARTEMUS Transportation Solutions September 2014

How to Handle Difficult People PenSoft Support & Training Department November 2011

Payroll Training PenSoft Payroll Advanced Training October 2011

CustomerFIRST Certification JC Penney Associate Development November 2008

ACTIVITIES

Certificate of Recognition Cornerstone Worship Center Prayer Team September 2013

Certificate of Recognition Cornerstone Worship Center International August 2014

Basic Security Ministry Savior Protection Ministries January 2009

Member of American Notary Association

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