Customer Service Manager

Peter C. McWalter

** *** **** ****

Southborough MA, 01772

508-***-**** *************@*****.***

Objective

To obtain a challenging position where I can utilize my technical, people and project management, quality assurance, and development skills in a renowned organization.

Professional Strengths

A highly skilled, talented and qualified electronic field repair technician with more than five years of experience in the mentioned field. I am a results oriented, high-energy, hands-on professional with a proven track record of completing difficult projects on schedule and on budget. I have extensive experience in the installation, operation, repair and maintenance of electromechanical systems and equipment. I have experience in managing customer relationships and service development abilities within a company that requires skills in planning, scheduling, and completing projects that will further the firm's goals. I possess excellent verbal, written communication and interpersonal skills, a professional attitude, and the personality to manage projects independently or as a team member. I have a demonstrated and successful record of accomplishments in the technical and construction industries, quality assurance and customer service. With a strong focus on providing the client with the highest quality service and end result, my major strengths include leadership, excellent communication skills, competence, a proactive and strong team player, attention to detail, a dutiful respect for compliance in all regulated environments and supervisory skills including hiring, termination, scheduling, training, payroll and other administrative tasks. I comply with Occupational Safety and Health Administration [OSHA] regulations and Universal Building Codes [UBC] where applicable. Computer and Internet literate.

Experience

Field Technician, Green Technical, Dover, NH 2009-Present

Travel to national chain stores to install and repair a vast variety of retail equipment

Ability to understand new systems and their applications

Improving electromechanical/technical knowledge by learning new product lines through training classes and manufacturers manuals

Identify, replace and explain the proper usage of electronic equipment and systems

Insures and maintains safe work procedures resulting in the protection of client property

Praised for maintenance of facilities; preparation of work to be processed

Works with suppliers to ensure correct parts are ordered and delivered in a timely manner

Communicates with administration and district staff for receiving and conveying information to resolve customer concerns

Demonstrates a reliable, punctual and strong work ethic at all times

Conscientiously and methodically approaches tasks to ensure project is completed on time and within budget.

Maintains superior problem solving, multitasking, customer service and communication skills

Demonstrates the ability to work flexible hours

Peter C. McWalter Page Two

Owner/Manager, McWalter Painting, Sudbury, MA 1990 to 2009

Consistently increased Company revenue by 10% each year

Progressively enhanced the reputation of the Company to where all new business was generated by word of mouth

Researched and suggested new products that increased customer satisfaction and earnings

Initiated, established, maintained and managed working relationships with teams of contractors in carpentry, plumbing, electric, masonry, sheetrock installation, paneling, ceramic tile installation, millwork, etc. to ensure both successful and complete projects

Continually worked to ensure projects were completed on time and within budget

Demonstrated accuracy in estimating

Trained in hands-on equipment maintenance

Skilled in plumbing, electrical, tiling and some HVAC

Education

Lincoln-Sudbury Regional High School, Sudbury, MA

Mass Bay Community College, Wellesley, MA

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