Quality Support
Resume:
Jose M Pardo
Miami, FL 786-***-**** adeq3b@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/jose-m-pardo-63b259a PROFESSIONAL SUMMARY
Computer Sciences Engineer with 10+ years’ experience working in software development industry, focused on PM, QA and BA roles. Strong Leader and consumer first mindset with experience collaborating in projects with high-performance and decision authority regarding priority, business value, and functionality, representing the “voice of the customer”. Team player with excellent organizational skills and ability to work independently and communicate with different audiences, bringing together various parties to release solutions to market. Product Owner (SPOC®) and Scrum Master (SMC®) Certified. KEY SKILLS
Team Management experience across multiple projects, off-shore and in-house
Strong technical skills and background
Passion for innovation and cope well in a dynamic, fast- changing environment
Independently worker, responsibly and reliably, take initiative and can prove the ability to bring projects to completion
Expertise documenting with high levels of details and accuracy:User Story, Business/ Software Requirements, Process, Test Plans, Test Results, Reports
Test management and execution. Defect/Bug tracking. User Acceptance Testing
Management and lead skills. Proactive, strong-minded, quick thinker and assertive
Digital Products Technical Support
Test/Project Management Tools: HP Quality Center, Atlassian Jira, Scrumwise, Redmine, Trello, TestLodge, Testlink, Confluence.
Bilingual in English and Spanish.
EXPERIENCE
Product Owner / Digital Products Technical Support Lead 09/2019- present HBO Latin America Group, Miami, Florida. USA
Responsible for setting, prioritizing, and evaluating the work generated by a Software Scrum Team in order to ensure impeccable features and functionality of the product at the Agile team level.
● Provided vision and direction to the Agile development team and stakeholders throughout the project and create requirements.
● Ensured that the cross-functional team of UIUX experts, developers, and testers always has an adequate amount of prior prepared tasks to work on against product roadmaps and release plans.
● Plan and prioritize product feature backlog and development for the product. Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
● Incorporated feature requests into product roadmap (Product Plan), grooming and prioritizing backlog, and developed user stories including acceptance criteria and definition of done.
● Assessed the impact of defects, including providing key input on the decisions to fix or defer according to the business value.
● Use customer feedback, detailed market analysis, and data gathering to make decisions about product strategy.
● Prepare and present reports and metrics to Senior Management, including risks contingencies and plans.
● Clarified, triage, followed up and closed the issues that come through the HBO Digital Products Support, Customer Support and Affiliate Support on Jira. Provide to Customers and Affiliate Suppoer team technical support, organize training.
● Updated and distributed the Digital Product Operation Report to Senior Management.
● Fixed issues on Level 2 (Digital Products Technical Support ) without escalating to Level 3 using internal Tools like VCMS and UIT.
● Defined and managed the Incident Management Plan, including Outage management. Worked closely with the NOC department on monitoring activities.
● Collaborated in the creation of the company knowledge base creating, updating, and sharing information with other teams on Confluence.
Quality Assurance Lead / Digital Products Technical Support Lead 04/2018- 10/2019 HBO Latin America Group, Miami, Florida. USA
Define the QA strategy and approach for all the company’s products and be responsible for ensuring product quality and all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
● Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
● Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally, being an escalation point for all matters related to testing and quality assurance. Jose M Pardo
Miami, FL 786-***-**** adeq3b@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/jose-m-pardo-63b259a
● Managed Test Plan and Test Executions using TestLink (test plans, builds, platforms, assignments, and reports).
● Lead and mentor QA team members, as well as manage outside contract testers. Participate in interviews, induction, training, and performance evaluation of the QA Team. Assigned and followed up on assignments.
● Service Coordinator for the 3rd party provider "Applause", managing the communication during In-country testing cycles. Provide all the information for each test cycle creating the Test Plans (environments, functionalities, devices, accesses, training, etc.) and review test cycle reports.
● Worked closely with Project Managers, Systems Architects, BA's and Software Engineers to gather requirements for testing, develop estimates for testing execution, and improve testability of requirements specifications.
● Determined if software builds are testable by executing and evaluating smoke test results. Tested software applications
(Mobiles, TV’s, Game consoles, and Web) and logged in defects using Atlassian Jira. Reported issues found, debugged, and provided detailed information to development.
● Worked with external vendors and cross functional teams on bug's reproduction, troubleshooting, and debugging.
● Checked logs using Charles Proxy, DB and browsers console to get evidence that support the findings.
● Triaged issues coming from Customer and Affiliate Support on Jira and addressed to the proper Technical team (L3).
● Fix issues on Level 2 without escalating to Level 3 using Tool like VCMS and UIT. Participated on Game of Thrones and Westworld last 3 season premieres management/monitoring teams.
● Collaborated in the creation of the company knowledge base creating, updating, and sharing information with other teams on Confluence.
Projects: InApp Purchase for iOS, Android, Roku, AT&T, HBO GO apps (iOS, Android, Web, AppleTV, AndroidTV, SamsungTV, LGTV, XBOX 360, Roku, XBOX ONE, Amazon Fire stick), PASEO integrations and Basic channels, VODe. Agile Quality Assurance Analyst / L2 Support Lead 10/2016 – 04/2018 HBO Latin America Group, Miami, Florida. USA
Design and execution of functional tests for mobile, devices and web based applications. Level 2 support Lead.
● Designed Test Cases based on User Stories for HBO apps and services on each 2 weeks sprint (Web, iOS, Android, Chromecast, Apple TV, Android TV, RokuTV, and XBOX) using TestLink.
● Installed and configured the Test Environments including apps and devices, before Test execution.
● Executed testing for mobile devices and Web, including Cross-Browser Testing (IE, Chrome, Firefox, Safari).
● Checked logs using Charles Proxy, DB and browsers console to get evidence that support the findings.
● Analyzed and reported defects found during testing on Atlassian Jira and follow-up until resolved.
● Performed regression testing that ensures the correct behavior of the systems after changes, including post-release testing.
● Worked with external vendors and cross functional teams on bug's reproduction, troubleshooting, and debugging.
● Backend test - Video Content Management System.
● Performed API Test using XMLs, API calls, and HBO GO API Tester Tool.
● Lead for Level 2 support. Clarified, triage, followed up and closed the issues that come through the HBO Digital Products Support email and Affiliate Support Team on Atlassian Jira.
● Updated and distributed the Digital Products Operation Report. QA-BA & Project Coordinator 09/2015 - 02/2016
SOFTPEI. Ingeniería y Sistemas, Saltillo, Mexico
Development of strategies for an effective Project Management System. Business Analysis. Activities associated with quality assurance and control.
● Software project management including Project estimation.
● Standardized a dynamic process for requirements documentation, which allowed reducing the number of change requests while growing the correspondence between product expectations and actual results. Maintained requirements and created traceability between Requirements and Test Cases.
● Executed functional tests on each sprint based on documented requirements, increasing the quality of systems and the customer satisfaction.
● Managed of development teams in the cycle of development and release, tracking the work assignments and results.
● Worked closely with clients, creating an efficient feedback method, including the execution of UAT. Senior Quality Assurance Analyst 1/2015 - 10/2015
Teravision Technologies, Caracas, Venezuela
Designed and execution of functional tests in a multinational company with a wide range of clients in the USA, Europe, and Latin America.
● Created test strategies to apply in the systems developed for 5+ projects, including mobile and web applications. Jose M Pardo
Miami, FL 786-***-**** adeq3b@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/jose-m-pardo-63b259a
● Designed Test Cases based on Use Cases and User Stories. Test Cases automation with Selenium IDE.
● Executed functional, non-functional and regression testing for mobile and web applications.
● Participated in Daily Scrum meeting, achieving the integration of QA role with the development team and direct communication with clients.
● Created excellent customer relationships based on effectiveness in timely errors detection.
● Created and tracked test reports including bugs. Projects included McDonalds, TEAM Sports INC, Performer Stuff LLC, Reminder Millie LLC, and Gale International. Software Testing Analyst 1/2014 - 1/2015
FYC GROUP. Technology Solutions. Caracas, Venezuela Software Testing Service for leading company in the region: Banesco. Universal Bank. Systems based on banking services.
● Specified Test Cases and Scenarios for IVR (Interactive Voice Response) System based on AS400 System.
● Managed full cycle from bugs detection, functionality correction, regression test and release.
● Estimated Test efforts based on test statistics and experience, allowing minimum levels of deviations.
● Experience working with: HP Quality Center, soapUI, AS400, SQL
● Execute test, drafted, reviewed and reported test results and evidences, allowing the creation of the first repository for future decisions.
Manager UAT Service 5/2010 – 12/2012
Centro Nacional de Calidad de Software (CALISOFT) de Cuba, Caracas, Venezuela Human resource management, planning, implementation and monitoring of software system validation with end customers of the company Albet SA in Venezuela.
● Created a Testing Service Portfolio increasing business opportunities and adding new customers in LATAM.
● Planned and performed multiple testing processes focus on UAT. Test plans, test suites, and test case design. Risk identification and assessment.
● Designed and monitored the schedule of the team. Monitored activities and performed evaluations of testing process.
● Maintained communication schemes to raise customer satisfaction levels through the personalization of services.
● Participated in the Process Improvements Program as a member of the Technical Workers Group (TWG), contributing to the achievement of the certification for the Process and Product Quality Assurance (PPQA) area base in CMMI Professor/Researcher 9/2007 – 5/2010
University of Informatics Sciences, La Habana, Cuba University of Informatics Sciences professor of undergraduate and graduate courses.
● Facilitated class instruction and evaluated student performance.
● Established positive relationships with students and incorporated new content to the original curriculum.
● Implemented a Distance Learning Systems based on information technology.
● Postgraduate courses: Quality Audits, Process and Product Quality Assurance, Process Area PPQA: Process and Product Quality Assurance CMMI v1.2, Software Metrics.
● Undergraduate courses: Business Administration, Ecommerce, Process and Product Quality Assurance, Professional Practice.
EDUCATION
M.A. Software Quality Master Degree 2013
University of Informatics Sciences, La Habana, Cuba B.S. Bachelor of Engineering (BEng), Computer and Information Sciences. 2007 University of Informatics Sciences, La Habana, Cuba ADDITIONAL EDUCATION AND TRAINING
Auditor/Lead Auditor “ISO 9000:2000 Series. Course No. A17024. IRCA certified course 2008 Bureau Veritas, La Habana, Cuba
SQL Series 2019
Miami Dade Collage -Online Instruction Center
Scrum Fundamentals Certified 2019
SCRUMstudy
SPOC® (Scrum Product Owner Certified) 2020
SCRUMstudy
SMC® (Scrum Master Certified) 2020
SCRUMstudy
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