Office Service
Resume:
Vincent Joey J Casanova
Address: *** ****** ****** **,***** Town homes,Hulo, Mandaluyong City
Email Address: **************@*****.***
Contact No. +63-927-***-****
Height: 5'9
Weight: 72 kg
Career Objective: To establish firm commitment to the company who will enhance my skills and be of help in the field where I am most productive with.
Education: Certificate In Information Systems
Systems Technology Institute, April 2002
Work Experience
Jan 2020 - July 10, 2020
Jan 2017 November
2019
Sept 2015 Dec 2016
Dec 2013 Sept 2015
IT Service Desk
O365 Admin - Azure Active Directory.
- Provide E3 /E1 license as per companies rules and regulations for deploying license.
- Reset and Revoke users Multifactor Authenticator if having issue logging to the CBRE site or Business Application.
Active Directory Support
- Can add a new user as per HR's request if there's a new hire.
- Adding and Removing Users from Distribution list.
- Groups to the service desk will typically add for users: US_ASA-SSL-VPN_US-CorpVPN group for US users.CTX_XenApp-RMD_Prd - ctxpol_excel_list Access to Citrix Remote Desktop with access to their local drives on their computer CTX_XenApp-RMD_Prd Access to Citrix Remote Desktop
- Troubleshooting Printers, Laptops and if needed, create a hardware replacement ticket using Service Now.
- Resetting Users Password on Active Directory (ADAC).
- Troubleshooting Microsoft Office and CBRE Business Applications especially Outlook.
Enterprise Holdings Incorporated
Atos IT Helpdesk Analyst
- Provided remote support using Logmein to troubleshoot and installation of EHI Branch software.
- Execute, manage Office 365 Migrations for EHI Internal clients.
- Troubleshoot and customize Office 365 applications including Word, Excel, One Note, Skype for business, Outlook and Power point.
- Active Directory Support and Administration (Group Policy, Permissions and Account Provisioning).
- Office 365 Deployment.
- Managing Domains in Office 365.
- Manage problem resolution to satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system (Service Now).
- Troubleshoot Outlook issues with mobile devices and setup Multifactor Authentication.
- Troubleshoot issues with Skype for Business 2015.
IT Help Desk RTS McDonald s
ATOS OTP 3
*Handles and records calls from users seeking technical assistance with their Front / Drive Thru Registers, KVS Monitors and Installing New BOS / POS Hardware and Software.
*Troubleshooting Cashless 3.0 Terminal PEDS.
*Assist user in performing POS Open/Close.
IT Help Desk Analyst - XIM (Xerox Infrastructure Management)
Providing support to user s who seek assistance in:
* Setting up Outlook with Multifactor Authentication.
* IPT Phone Setup and Configuration.
* Password Reset and Assets lookup using Active Directory.
* MAC and all Windows operating system software and hardware experience.
* Mobile Phone Support Experience - IOS & Android Primarily.
* Active Directory Administration Adding and Deleting of accounts, printers and computers.
Technical Support Representative Samsung Electronics Canada
Transcom Wordwide
*Handles and records calls from customers seeking technical assistance with their products such as inkjet printers, Laptops, Monitor and SSD s.
Technical Support Representative Epson America
Teleperformance
*Handles and records calls from customers seeking technical assistance with their products such as inkjet and POS printers, Scanners and Projectors
References
David Dela Cruz
Supervisor
Epson, Teleperformance
Mark Gutierrez
Supervisor
EHI Atos Philippines
Ian Matulac
CBRE Helpdesk Supervisor
Vincent Joey J, Casanova
816 Waling Waling st, Bliss Town Homes, Hulo, Mandaluyong - +639********* **************@*****.***
June 8,2020
Im very interested in the Service Desk position that you have advertised on your website. I believe my training, experience, and proven ability as an IT Helpdesk will allow me to significantly contribute to the productivity and quality of your companys IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations,hardware,and software.
I posses a unique talent for translating highly complex technical information into terms and concepts that the end user readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to tickets by 46%, vastly improving our client satisfaction ratios.
Furthermore, I am multi task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking and IT professional who has excellent people and problem solving skills and who can easily provide optimum support to operations. Please consider what I have to offer.
My salary requirement is negotiable based upon the job responsibilities and the total compensation package,
Thank you for your consideration,
Sincerely,
Vincent Joey Casanova
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