Customer Care Sales
Resume:
Career Objective
An optimistic Customer Support person with leadership and sale
background having over six years’ experience of building good business relationships reputable entities Passionate on progressive growth and refining sales craft, a strong desire to be part of an organization that values hard work, foster team work, integrity and professionalism to advance into my career and management.
Highly-intelligent and organized Hospital Receptionist looking for an opportunity to be of service to a facility in need. Core Qualifications
Exceptional organizational skills and ability to perform multiple tasks simultaneously
Great understanding of medical terminology common procedures and applications
Experience operating a switchboard
Excellent time management and efficiency in all tasks
Friendly and helpful customer service skills in person and over the phone
Proficient in common computer programs
Name: Caroline Milka Nabudde
Gender: Female
Nationality: Ugandan
VISA Status: Employment
Marital Status: Single
2008 - 2010. Nkumba University – Uganda / BA Business Administration 2006 - 2007
Lugazi Mixed S.S – Uganda / Uganda Advanced Certificate of Education
CONTACT INFORMATION
E-Mail: adeq1b@r.postjobfree.com
Mobile: 055*******
Day Phone: N/A
Country: United Arab Emirates
PROFESSIONAL EXPERIENCE
Designation: Customer Executive July 11-2017 April 01--2020 Organization Name: Meraas Holdings
Company Industry: Innovation
Job Role: Customer Executive
Work Description:
DUTIES & RESPONSIBILITIES
Solved residents’ problems or complaints and coordinate with community management where necessary.
Carried out administrative tasks and a concierge role to ensure our client needs or expectations are always satisfied, if not surpassed.
Organized and arranged preventive maintenance in buildings and coordinate with security.
Provide regular and relevant feedback to the Head of Facilities to ensure the community management team are aware of critical issues immediately and progress against planned activities.
Supervising teams of staff including cleaning and maintenance on frequent basis and prepare operation reports to management.
Received, record, store and disbursed residents' packages appropriately.
Help with move- ins and move- outs of residents.
Consistently protect the privacy, and security of all residents or guests as per the PCI international security standards.
Managed guest sign-in logs to ensure efficient details and protection
Designation: Supervisor May-2015 June-2017
Organization Name: Nandos UAE
Company Industry : F&B
Job Role: Supervisor
Work Description:
DUTIES & RESPONSIBILITIES
Prepared and presented performance reports to
management.
Tasked with orienting new team members on the scope of work, guidelines, and metrics.
Led training for all associates on customer service best practices.
Assists team members on all phone-in query on company products.
Conducted all weekly and monthly inventories and completed all accompanying paperwork
Inspected restaurant to ensure proper health and sanitation standards were maintained.
Supervised maintenance of facilities and equipment.
Supervised the set up and serving of special functions.
Ensured supplies and food items are replenished and inventoried for daily operations.
PROFESSIONAL EXPERIENCE
Designation:
Sales Executive/Administration
Assistant
March -2014 Jan 2015
Organization Name:
Overseas Trading Center UAE
Company Industry : Energy Equipment’s
Job Role: Sales/ Administration Assistant
Work Description:
DUTIES & RESPONSIBILITIES
Recorded and administered on sales and forwarded them to the relevant department.
Arranged several effective client demonstrations.
Established and maintained extensive relationships with key clients to maximize retention and referrals.
Engaged new customers and strengthened existing
relationships through account management.
Matched customers with machines or generators based on their needs and desires.
Answered calls from existing and prospective customers.
Confirmed appointments and meetings.
Regularly met all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent.
Answered customer questions and advised shoppers about sales.
Assisted customers with purchase decisions.
Completed transactions in a quick and efficient manner Designation
Clerk July-2012 – Dec 2013
Organization Name
Nsambya General Clinic
Company Industry
Hospital
Job Role
Data Entry
Work Description
DUTIES & RESPONSIBILITIES
Guide visitors and patients to the appropriate location within the hospital
Answer phone calls and transfer to the correct area
Perform clerical duties such as faxing copying emailing etc.
Accept payments for services issued receipts and filed accordingly
Take detailed messages and deliver to appropriate person or department
Call for transport for patients or visitors in need of assistance Designation
CUSTOMER CARE REPRESENTATIVE JAN 2010 - FEB 2012
Organization Name
AIRTEL TELECOM UGANDA ISON BPO
Company Industry
TELECOMMUNICATION
Job Role
CUSTOMER CARE REPRESENTATIVE
Work Description
DUTIES & RESPONSIBILITIES
o Acted as the first contact person to customers, evaluated their problems and provide logical solutions.
o Delivered exceptional customer service while maintaining a high degree of professionalism.
o Performed various troubleshooting tasks for devices sold to customers for both the IOS and Android systems.
o Enriched lives by offering exceptional sales experiences, place orders in the system and conduct point of sales functions.
o Performed basic troubleshooting procedures on phone brands sold by the Company.
o Provide people with the knowledge they required to help them buy the correct phones and internet devices that were right for them.
o Built a community of loyal Airtel customers.
o Contributed in delivering sales target and actively participate in performance appraisals for Customer Service.
o Helped to manage the store inventory on regular basis. o Acted as an effective team player who worked cooperatively with others and shares ideas.
o Maintain proper visual merchandising standards as well as helping out as needed around the store or as directed by managers.
o Trained all new associates in mastery of the different technical aspects of the phones on sale.
Reference
Upon Request
Contact this candidate