Manager Salesforce

Todd D. Johnson

***********@*****.*** C: 972-***-**** Grand Prairie, TX 75052

Senior Project Manager Development Manager

EXECUTIVE SUMMARY

A versatile industry expert successful at building solid business practices while driving growth and revenue. Possessing demonstrated success in leading implementation teams, utilizing my strong leadership skills and industry knowledge in guiding multiple project teams from inception to completion. Exceptionally adept at working with all levels of internal and external management to ensure customer buy-in. Overseer to multiple complex projects, while meeting deadlines and budgeting expectations.

AREAS OF EXPERTISE

Agile, MS SQL Server, RFMS, NetSuite, SharePoint, Project Insight, Microsoft Suite, TMS, Power BI, Waterfall, Jira, Confluence, Safety, Policies, OSHA, Compliance, Partnership, Time Management, Project Plan Coaching, Coordination, Delivering, Project Scope, Accounting, Marketing, Go Live, Microsoft Suite, Scrum, Monitors, Enterprise, Budget, New Construction BI, Business Solutions, Policies, Coaching, Project Management, Project Planning, Content, Proposals, Contract Negotiations, Purchasing, Contracts, Quality Assurance, CRM, QA Client, Reporting Clients, Risk Management, Data Management, Data Architecture, PL/SQL, EDI X12

Visio, VBNet, #C, Altova, Map Force, Flow Force, Salesforce, Administration

Professional Experience

Conexis/WageWorks/HealthEquity Irving, TX

Software Development Manager

Nov 2013 - Nov 2019

●Championed the assembly and development of a team of 4 C# developers.

●Implemented Salesforce Service Cloud to manage the client/participant cases management to gain efficiency.

●Joined forces with external clients and internal users to provide a fully functional system for processing client specific inbound files and generation of client customized outbound files using Micro Services.

●Designed and maintained an Inbound file system that handled 70+ different formatted bank payment/employee payment/employer payment files/FSA claims/employee and dependent eligibility/enrollment files.

●Launched an Outbound system that generated 100+ different scheduled formatted files (Client Custom Fixed Width, CSV, X12 834/997/999, XML, etc..) to send employee and dependent eligibility/employee payment/employer payment/bank payment files.

●Formulated and optimized over 500 MS SQL artifacts (tables/views/stored procedures/triggers/SQL agent’s jobs) used behind Inbound/Outbound file processing.

●Partnered with management and developers to define/implement an SDLC process to increase productivity.

●Tackled daily client system issues, leading the design and architecture of resolutions to focus on system improvements.

T Johnson Consulting

Grand Prairie, TX

Independent Consultant

July 2000 - June 2013

●Spearheaded the creation of internal systems to automate their existing manual processes.

●Pioneered self-managed systems allowing clients to expand the capabilities of the system to grow as their company grew.

●Cultivated internal systems whether through internal user application or internal client website that were using enterprise data repositories.

●Ensured that all contracts were extended, and several clients re-contracted for new projects months or years after initial projects were completed.

●Enhanced the data architecture to handle user-managed dynamic correspondence to increase control of users to multiple dataset types.

SoftThought Systems

Bedford, WY

Developer

Jan 1995 - July 2000

●Embodied the role of VB6 System Developer working on a labor scheduling system that was sold to Retail/Grocery stores.

●Tag teamed projects for large railroad companies to build process automation systems that managed crew/railyard/railway scheduling.

●Examined systems functionality to verify optimal performance and make proactive adjustments to system controls.

●Scrutinized and offered solutions and coding fixes for software problems.

PROJECT LIST

Project Name - EDI File Processor

Enhanced productivity a fully automated file processing system that provided configurable processing steps for client/system users to provide self-manageability. Designed the data structure and processors to manage the entire file processing process.

Project Name — Health Insurance Marketplace

Heightened manageability and scalability of a fully customizable EDI File processor for inbound/outbound 834 file that allowed for specific client file specifications variations. Inbound File processing and outbound file generation managed by client service management, not by developers increased profitability.

Project Name — Investor Relations Notification System

Boosted productivity, eliminated staffing by creating a fully user-managed correspondence system (client letters/tax letters/other notifications) for an investment firm. Enhanced the data architecture to handle user-managed dynamic correspondence to increase control of users to multiple dataset types based upon correspondence requirements.

Project Name — Workman's Compensation Cost Control system

Created a fully managed reporting system for historical and forecasted insurance claim payouts. System enabled clients to control profit/loss based upon forecasted events and years of historical data. Designed the data structure and data queries to pull data from enterprise data warehouses into Excel-like UI.

Project Name — VoIP Route/Client Management system

Enabled quick access to the market which increased customer relations by creating a user-managed VoIP system for independent international long-distance providers to add new/manage/bill clients.

EDUCATION

Iowa State University Engineering Science

Professional Certifications

SalesForce Certified Administrator May 2020

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