Customer Care Operator
Resume:
M
Aaron Mcknight
***************@*****.***
SUMMARY
Seven plus years experienced, ambitious, multi-talented, fast learning, strong minded, hardworking individual committed to long hours (12+), very flexible/demanding work schedule. Seeking employment with a company in which I can grow, influence, enhance in experience, knowledge, and skills. Whether working indoor/outdoor as well as controlled climates/uncontrolled climates in various fields of employment.
SKILLS
● Safety protocols
● Packaging and labeling equipment
● OSHA standards
● Strong math skills
● Hazardous materials knowledge
● Package and pallet staging
● Adherence to loading schedules
● Pre-shift inspections
● Report logging
● Equipment monitoring
● Sludge, waste water, human waste,
and bio-solids extraction
● Materials accountability
● Heavy industrial equipment
● Manufacturing and warehouse
procedures
● Map reading and navigation skills
● Inventory tracking
● Process improvement
● Motivated self-starter
● Hazardous Materials Endorsement
● Cost reduction
● Automotive logistics and procedures
● Flexible schedule
● Inventory control procedures
● Shipping and receiving
● Process improvements
● Operations oversight
● Performance analysis
● Report writing
● Evaluations
● Sorting and delivery
● Attention to detail
● User training
● Staff leadership
● Water piping systems- Limited
Knowledge
● Training and coaching
● Behavior modification-Limited
● File/records maintenance
● Problem resolution
● Maintenance and repair
● Quick learner
● Machine learning
EXPERIENCE
Line Cook
Plano, TX
PCA Hospitality / Oct 2019 to Feb 2020
Line Cook
-Prepare ingredients to cook and assemble dishes
-Ensure that all dishes are prepared in a timely manner
-Prepare and clean workstation according to regulations
-Ensure quality and freshness of ingredients
Customer Service Representative
Dallas, TX
TelVista / April 2019 to Feb 2020
Customer Care Representative
-Communicate with customers via phone / email
-Route inbound calls to appropriate department
-Process payments
-Complete proper documentation of call activity
Dredge Operator
Russellville, AR / Wylie, TX
Denali Water Solutions/ Mar 2016 to Apr 2019
Dredge Operator:
-Operate dredge to remove/mix residuals, bio- solids, and waste waters and preparing for different applications for further processing.
-Measure water, sludge levels to check for proper mixing of solids and depths of the pond.
-Operating dredge using cutter head, wench, cables for cutting and processing residuals, bio- solids, and waste waters.
use hand and power tools
-Performing minor entry level maintenance checks/repairs before, after, and during operations, such as check fluid levels including but not limited to gas, radiator fluid, hydraulic pump oil, greasing cutter head, snatch blocks, etc. as well as unclogging the pumps
-Being able to understand verbal direction while unsupervised/supervised at a distance.
-Being able to walk on unstable/wet surfaces
Compost Facility (Agitator Operator):
-Shovel materials as required; perform janitorial tasks throughout facility.
-Perform entry level work in repair and maintenance of related equipment and machinery.
-Use hand and power tools as required to operate, repair and maintain relayed equipment.
-Check condition of equipment safety before and after use; maintain/clean equipment used in repairs and maintenance; fuel vehicles/equipment; inspect, clean and perform regular safety checks.
-Document work performed and prepares records/reports.
-Request parts, tools materials and supplies
operate compost equipment, air compressors, and related tools.
-Assist facility/agency in the repair and maintenance of assigned equipment.
-Respond to emergencies including but not limited to fires. Loader (Pond Hand):
-Load all trucks, and bob trucks using hoses/ assigned extraction equipment.
-Communicate tasks/needs thru walkie talkie
operate pumps, tractors and materials assigned for removal/extraction of waste waters, bio solids and residuals, etc.
-Inspect/monitor gauges, pumps, front in loaders before, after and during operations to insure safe equipment operation, prevent/be aware of equipment malfunctions and parts to be repaired.
-Provide sludge samples for supervisor and analysis.
-Oversaw 2-3 beginning staff by training, mentoring, communicating via text/call and assisting new hirers through temp agency.
General Labor
Dallas, TX
Express Employment Professionals - Headquarters/ May 2014 to Current Temporary worker that took various assignments upon request to improve quality of production including but not limited to warehouse packing and unpacking, loading/unloading, some construction work, landscaping, and remodeling as far as storm damaged homes
Janitor
Dallas, TX
RedleeSCS Inc./ Jan 2014 to Apr 2014
● Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
● Kept grounds clean and neat.
● Protected floors and fixtures with correct application of solutions and use of cleaning equipment.
● Wiped down various surfaces, including tables, counters, and different areas using approved cleaning products to prevent growth of bacteria and viruses.
● Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
● Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
● Cautiously operated machinery and all equipment while adhering to all corporate safety measures.
● Gathered and emptied trash and recycling bins.
● Wet mopped and spot mopped public corridors, washrooms and classrooms.
● Set up and took down chairs and tables.
● Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.
● Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other coworkers in proper usage.
● Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
● Traveled to and from work sites to meet needs of employees and visitors at different assigned facilities.
● Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
● Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
● Cleaned and restocked bathroom items to support employee needs.
● Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
● Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
● Swept and mopped floors with proper signage to prevent customer injury.
● Maintained, sanitized and vacuumed all areas during operations.
● Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
● Checked inventory for required supplies, including cleaning and facility supplies and made lists for janitorial team members, documenting needed cleaning products.
Raw Cooler First Shift Lead
Dallas, TX
Del Monte/ Jan 2013 to Dec 2013
● Assisted in navigating large loads to assigned areas.
● Read and attached appropriate labels and tags to products and packages for identification purposes.
● Assisted 7 sorters by loading trucks with assigned packages for different destinations of various retail stores
● Handled packages in safe and meticulous manner while unloading and transporting.
● Operated forklifts lift gates and pallet jacks with focus on safety and efficiency.
● Used ladders and pallet jacks to load and unload merchandise weighing up to 60 pounds.
● Documented daily pre-shift inspections and completed post-shift paperwork, informing supervisors of important concerns.
● Prepared daily reports detailing, special circumstances and critical incidents affecting operations.
● Corrected pallets of damaged or mislabeled products for produce and raw goods.
● Shrink wrapped products on over multiple pallets for daily using.
● Promoted safety throughout workplace and reported potential hazards in timely fashion.
● Loaded and unloaded packages from loading dock to trucks. EDUCATION AND TRAINING
GED
Brown Schools 2004
Dallas, TX
Some College (No Degree): Pharmacy Technology
NTPCI 2005
Dallas, TX
References available upon request.
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