Customer Care Executive

ANSHU KEDIA

Mobile: 083********;E-Mail: ************@*****.***

Profile Snapshot

• Total Experience : 11 Years 11months

• Worked with BPO & RetaiLIndustry,

• Having Experience of Supply Chain Management, Warehouse Management.

• Quick learner and excellent team player, problem solving skills, ability to meet tight deadlines and work under pressure

Professional Experience

TELEPERFORMANCE

(Customer Care Executive-US Rebel)

July 17 to Jun 20

• Assisting Customers with any queries while ensuring the highest standard of customer service are met.

• Resolving customers complaints, queries brought to our attention professionally.

• Adhering to the schedule as prescribed by the TL.

• Providing the feedback to the process manager at the end of the day. MOTHERSON SUMI ELECTRIC WIRES LIMITED

(Senior executive – Stores)

Mar-17 to July17

Key responsibilities

• Prepare MIS for daily stock positions

• Generate discrepancy reports and update them

• Ensure efficient shrinkage control measure at warehouse

• Prepare weekly and monthly GRN inward reports

• Ensure proper control of storage area

• Coordinate with auditors to provide stock related data for conduction of regular audits SARGAM INDIA ELECTRONICS PRIVATE LIMITED

(Associate – Logistics)

Jun-16 to Mar-17

• To ensure correct inventory visibility to carry inbound/outbound activities with complete documentation.

• To ensure correct barcoding on all products.

• To ensure efficient warehousing with optimum use of resources.

• To ensure proper control & management of damage goods.

• To co-ordinate for shortfall or excess stock at the store.

• Prepare various stock reports for management

ADVANTEK FUEL SYSTEMS PRIVATE LIMITED

(Senior Executive – Inventory)

May-14 to May-16

• To ensure correct inventory visibility to carry inbound/outbound activities with complete documentation.

• To ensure correct barcoding on all products.

• To ensure efficient warehousing with optimum use of resources.

• To ensure proper control & management of damage goods.

• To co-ordinate for shortfall or excess stock at the store.

• Prepare various stock reports for management

FUTURE RETAIL LIMITED

(Executive – SCM)

Jun-08 to Apr-14

• Ensure proper inward and outward of goods in Sap

• Timely checkups of stock reports in daily basis using T-code MB51, MB52

• Timely checkups of in-transit reports using ZGIT for store to store

• Proper management for efficient warehousing.

• To coordinate for shortage/excess stock to store & warehouse.

• Execution of Sto’s for store to store & store to warehouse.

• Co-ordinate to Commercial Department for sending vendor’s bill. ACADEMIC SKILLS

• Graduate from Delhi University in 2002

• Senior secondary from CBSE in 1999

• Matriculation from CBSE in 1997

ADDITIONAL SKILLS

• Steno (English) from I.T.I Nizamuddin, New Delhi TECHNICAL SKILLS

• Advance knowledge of Microsoft Excel and Microsoft Word

• Experienced of working in SAP environment

• Certification in computer applications from National Open School, Delhi PERSONAL DOSSIER

Date of Birth : 25 February 1981

Residential Address : B-6 Subzi Mandi Road, Maujpur, Delhi 110053

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