CURRICULUM VITAE

FAITH WAMBUI MWAI

PERSONAL DATA

Sex : Female

Date of birth : 02/08/1988

Nationality ; Kenyan

Address : State of Qatar, Doha

Telephone : +974-******** / +254-*********

Marital status : Single Email : adepve@r.postjobfree.com

Profession : Customer care Agent

OBJECTIVE To seek challenging assignment and responsibility, with an opportunity for growth and career advancement a successful achievement.

EDUCATIONAL BACKGROUND

PERIOD INSTITUTE AWARD

2003 -2007

Kagumo Girls High school

Kenya Certificate of Secondary (KCSE)

1994 -2002

Ndithini Primary Shool

Certificate of Primary (KCPE)

EMPLOYMENT BACKGROUND

CURRENT EMPLOYMENT

Employer : LEISURE – Doha Festival City

Position : Customer care Representative ( Roles)

From May 2019 – Till Now

Job Description:

-Greet customers warmly and ascertain problem or reason for calling.

-Resolve customer complaints via phone, email, mail, or social media.

-Use telephones to reach out to customers and verify account information.

-Advise on company information.

-Work with customer service manager to ensure proper customer service is being delivered.

-Compile reports on overall customer satisfaction

-Provide outstanding customer care sevice for customer satisfacation

-Maintain accurate and attractive merchandise Displays

-Achieving the istablished companies Goals.

Employer: WYNDHAM DOHA WEST BAY

Position : Hostess (2017– May 2019 )

Job Description:

- Management of team members and time.

- Receiving call from client and customers.

- Checking if the clients are given the help and assisted accordingly.

- Dealing with customers and overseeing customer service reps.

- Provides tips to customer service reps to help them better understand their roles,

- Reviews and evaluations of team members

- Establish customer care policies and procedures

- Dealing with complaints from customers to see to their satisfaction while still adhering to company standards.

-Develops the performance enhancement plan, documents performance, provides performance feedback, formally evaluates the work of the employee, and provides reward and recognition for proper and efficient performance.

-Encourages and guides others toward departmental plans and goals.

-Develops the performance enhancement plan, documents performance, provides performance feedback, formally evaluates the work of the employee, and provides reward and recognition for proper and efficient performance.

EMPLOYMENT BACKGROUND

Employer: IRISH SUPERMARKET

Position : Sales Representative (March 2011 - December 2016)

: Irish Mall & Swarries Beauty shop in kenya

Job Description: Responsibilities

-Present, promote and sell products/services using solid arguments to existing and prospective customers

-Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

-Establish, develop and maintain positive business and customer relationships

-Reach out to customer leads through cold calling

-Expedite the resolution of customer problems and complaints to maximize satisfaction

-Achieve agreed upon sales targets and outcomes within schedule

-Coordinate sales effort with team members and other departments

-Analyze the territory/market’s potential, track sales and status reports

-Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

-Keep abreast of best practices and promotional trends

-Deliver a considerable market share increase through building relationships and providing value-added service

-Generated advertising brochures for vendors

-Saleing the products Door to door.

-Continuously improve through feedback

-Educated and sold customers on the benefits of various products

-Answered any inquiries raised about pricing and availability

-Ensured that customers have a pleasant experience

-Assisted with various administrative tasks as directed

-Assisting the Team and Client

ADDITIONAL SKILLS AND COMPETENCES

-Good computer knowledge and skills.

-Good interpersonal relations and management skills with a high belief in teamwork.

-Personal Command with a self driven motivation and able to work independently with minimum supervision and personal customer service

-Ability to verbally communicate with persons inside and outside the organization

-

LANGUAGES

SKILLS

English

Kikuyu

Kiswahili

Arabic

WRITING

Excellent

Excellent

Excellent

No

READING

Excellent

Excellent

Excellent

No

ORAL

Fluent

Fluent

Fluent

Basic

SKILLS ACQUIRED

-Communication skills at all levels, Reading comprehension, writing, Speaking, Critical thinking and Learning strategies

-Adaptivity skills

-Leadership skills

-Complex problem solving and social perceptiveness

-Team work and time management

-Service Orientation, judgment and Decision making, Active listening and monitoring

HOBBIES AND INTEREST

-Learning new things

-Making friends

-Travelling

-Sharing new ideas

DECLARATION

-I Declare that the information shown above are true the best of my knowledge.

Regards

Name : Faith Wambui

Date

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