Customer Care Social Media
Resume:
CURRICULUM VITAE
FAITH WAMBUI MWAI
PERSONAL DATA
Sex : Female
Date of birth : 02/08/1988
Nationality ; Kenyan
Address : State of Qatar, Doha
Telephone : +974-******** / +254-*********
Marital status : Single Email : ***************@*****.***
Profession : Customer care Agent
OBJECTIVE To seek challenging assignment and responsibility, with an opportunity for growth and career advancement a successful achievement.
EDUCATIONAL BACKGROUND
PERIOD INSTITUTE AWARD
2003 -2007
Kagumo Girls High school
Kenya Certificate of Secondary (KCSE)
1994 -2002
Ndithini Primary Shool
Certificate of Primary (KCPE)
EMPLOYMENT BACKGROUND
CURRENT EMPLOYMENT
Employer : LEISURE – Doha Festival City
Position : Customer care Representative ( Roles)
From May 2019 – Till Now
Job Description:
-Greet customers warmly and ascertain problem or reason for calling.
-Resolve customer complaints via phone, email, mail, or social media.
-Use telephones to reach out to customers and verify account information.
-Advise on company information.
-Work with customer service manager to ensure proper customer service is being delivered.
-Compile reports on overall customer satisfaction
-Provide outstanding customer care sevice for customer satisfacation
-Maintain accurate and attractive merchandise Displays
-Achieving the istablished companies Goals.
Employer: WYNDHAM DOHA WEST BAY
Position : Hostess (2017– May 2019 )
Job Description:
- Management of team members and time.
- Receiving call from client and customers.
- Checking if the clients are given the help and assisted accordingly.
- Dealing with customers and overseeing customer service reps.
- Provides tips to customer service reps to help them better understand their roles,
- Reviews and evaluations of team members
- Establish customer care policies and procedures
- Dealing with complaints from customers to see to their satisfaction while still adhering to company standards.
-Develops the performance enhancement plan, documents performance, provides performance feedback, formally evaluates the work of the employee, and provides reward and recognition for proper and efficient performance.
-Encourages and guides others toward departmental plans and goals.
-Develops the performance enhancement plan, documents performance, provides performance feedback, formally evaluates the work of the employee, and provides reward and recognition for proper and efficient performance.
EMPLOYMENT BACKGROUND
Employer: IRISH SUPERMARKET
Position : Sales Representative (March 2011 - December 2016)
: Irish Mall & Swarries Beauty shop in kenya
Job Description: Responsibilities
-Present, promote and sell products/services using solid arguments to existing and prospective customers
-Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
-Establish, develop and maintain positive business and customer relationships
-Reach out to customer leads through cold calling
-Expedite the resolution of customer problems and complaints to maximize satisfaction
-Achieve agreed upon sales targets and outcomes within schedule
-Coordinate sales effort with team members and other departments
-Analyze the territory/market’s potential, track sales and status reports
-Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
-Keep abreast of best practices and promotional trends
-Deliver a considerable market share increase through building relationships and providing value-added service
-Generated advertising brochures for vendors
-Saleing the products Door to door.
-Continuously improve through feedback
-Educated and sold customers on the benefits of various products
-Answered any inquiries raised about pricing and availability
-Ensured that customers have a pleasant experience
-Assisted with various administrative tasks as directed
-Assisting the Team and Client
ADDITIONAL SKILLS AND COMPETENCES
-Good computer knowledge and skills.
-Good interpersonal relations and management skills with a high belief in teamwork.
-Personal Command with a self driven motivation and able to work independently with minimum supervision and personal customer service
-Ability to verbally communicate with persons inside and outside the organization
-
LANGUAGES
SKILLS
English
Kikuyu
Kiswahili
Arabic
WRITING
Excellent
Excellent
Excellent
No
READING
Excellent
Excellent
Excellent
No
ORAL
Fluent
Fluent
Fluent
Basic
SKILLS ACQUIRED
-Communication skills at all levels, Reading comprehension, writing, Speaking, Critical thinking and Learning strategies
-Adaptivity skills
-Leadership skills
-Complex problem solving and social perceptiveness
-Team work and time management
-Service Orientation, judgment and Decision making, Active listening and monitoring
HOBBIES AND INTEREST
-Learning new things
-Making friends
-Travelling
-Sharing new ideas
DECLARATION
-I Declare that the information shown above are true the best of my knowledge.
Regards
Name : Faith Wambui
Date
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