EXPERIENCE

SENIOR AIRPORT SERVICES PROFESSIONAL MARCH 2014 TO SEPTEMBER 2020

COMPANY: Emirates Airlines Dubai, UAE

- Handle passengers from various categories such as unaccompanied minors, wheelchair passengers and elderly. This is to ensure to provide the requirements of the special services to the passengers.

-Assist delays, misconnection and disrupted flights: to identify the special needs of the passengers adhering to the standards and procedures of the airline.

- Assist pre and post flight work and performed duties.

-Provides efficient and consistent customer service from departures to arrivals as per commercial and safety standards of the airline.

-Actively upsell tickets, promotional upgrades and frequent flyer offers.

-Provides quality customer service to both Emirates Airline and codeshare passengers from check-in, boarding, special services and baggage services to obtain top-notch customer satisfaction.

HOSTESS AUGUST 2012 TO OCTOBER 2013

COMPANY: NEOS, The Address Downtown Hotel Dubai, UAE

-Welcome, receive and conduct guests to the table, ensure that they are attended at all times.

-Coordinates with the service team to make necessary arrangements according to floor plan.

-Responsible for reservations, inquiries and informing guests about daily specials or promotions.

-Taking orders for both food and beverage available in the outlet in times of busy operations. RESTAURANT RESERVATIONS-SALES REPRESENTATIVE MAY 2011 TO AUGUST 2012 COMPANY: Grosvenor House A Luxury Collection Hotel Dubai, UAE

-Acquires comprehensive knowledge and to actively promote the hotel’s facilities.

-Maximize all opportunities for upselling food and beverage outlets.

-Ensure guests reservation details and requests are accurate and properly given to the outlets.

-Conduct trainings for newly joined hostesses on taking reservations and guest care.

-Selling and marketing restaurant products by sending emails and calling if the customer requires more information.

-Responsible for daily guest feedback reports and restaurant sales data analysis. FRONT OFFICE AGENT JUNE 2010 – FEBRUARY 2011

COMPANY: The Bellevue Hotel Ayala Alabang, Philippines

-Register and process all the guests check-in and check- out.

-Accountable for cashiering duties, foreign exchange transactions, night audit tasks and bill settlement upon guest’s departure.

-Resolve guest complaints, requests and make sure they get the satisfaction by not only meeting the standards yet exceeding it.

PROFESSIONAL PROFILE

Polished, professional customer service professional offering:

• 10 years of customer service experience.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Maria Carmela Dejelo

SENIOR AIRPORT SERVICE PROFESSIONAL

adepuj@r.postjobfree.com

+971-*********

Unit 710 Al Sharhan Deira,

Dubai UAE

EDUCATION

BACHELOR OF SCIENCE IN

TOURISM MANAGEMENT

De La Salle University

Dasmarińas Cavite

Philippines 2010

TRAINING&

CERTIFICATES

SCAFA-CULINARY & FINISHING ARTS

TRAINING SCHOOL DUBAI

October 28,2019-January 25,2020

Fundamentals of Cuisine (Knowledge

and Human Development Authority

Attested)

TESDA ONLINE COOKERY COURSE

October 4,2019-November 10,2019

SKILLS

Driving -with UAE Driving license

Advanced Computer Skills

Technical Skills

Service Oriented

Conflict Resolution

Emotional Intelligence

Professionalism

Building Rapport

INTERESTS

Fitness, Yoga & Meditation

Traveling

Hiking & Surfing

Cooking

Music

Reading

Fashion & Cosmetology

Contact this candidate