Customer Service Sales Representative
Resume:
EXPERIENCE
SENIOR AIRPORT SERVICES PROFESSIONAL MARCH 2014 TO SEPTEMBER 2020
COMPANY: Emirates Airlines Dubai, UAE
- Handle passengers from various categories such as unaccompanied minors, wheelchair passengers and elderly. This is to ensure to provide the requirements of the special services to the passengers.
-Assist delays, misconnection and disrupted flights: to identify the special needs of the passengers adhering to the standards and procedures of the airline.
- Assist pre and post flight work and performed duties.
-Provides efficient and consistent customer service from departures to arrivals as per commercial and safety standards of the airline.
-Actively upsell tickets, promotional upgrades and frequent flyer offers.
-Provides quality customer service to both Emirates Airline and codeshare passengers from check-in, boarding, special services and baggage services to obtain top-notch customer satisfaction.
HOSTESS AUGUST 2012 TO OCTOBER 2013
COMPANY: NEOS, The Address Downtown Hotel Dubai, UAE
-Welcome, receive and conduct guests to the table, ensure that they are attended at all times.
-Coordinates with the service team to make necessary arrangements according to floor plan.
-Responsible for reservations, inquiries and informing guests about daily specials or promotions.
-Taking orders for both food and beverage available in the outlet in times of busy operations. RESTAURANT RESERVATIONS-SALES REPRESENTATIVE MAY 2011 TO AUGUST 2012 COMPANY: Grosvenor House A Luxury Collection Hotel Dubai, UAE
-Acquires comprehensive knowledge and to actively promote the hotel’s facilities.
-Maximize all opportunities for upselling food and beverage outlets.
-Ensure guests reservation details and requests are accurate and properly given to the outlets.
-Conduct trainings for newly joined hostesses on taking reservations and guest care.
-Selling and marketing restaurant products by sending emails and calling if the customer requires more information.
-Responsible for daily guest feedback reports and restaurant sales data analysis. FRONT OFFICE AGENT JUNE 2010 – FEBRUARY 2011
COMPANY: The Bellevue Hotel Ayala Alabang, Philippines
-Register and process all the guests check-in and check- out.
-Accountable for cashiering duties, foreign exchange transactions, night audit tasks and bill settlement upon guest’s departure.
-Resolve guest complaints, requests and make sure they get the satisfaction by not only meeting the standards yet exceeding it.
PROFESSIONAL PROFILE
Polished, professional customer service professional offering:
• 10 years of customer service experience.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Maria Carmela Dejelo
SENIOR AIRPORT SERVICE PROFESSIONAL
**********@*****.***
Unit 710 Al Sharhan Deira,
Dubai UAE
EDUCATION
BACHELOR OF SCIENCE IN
TOURISM MANAGEMENT
De La Salle University
Dasmarińas Cavite
Philippines 2010
TRAINING&
CERTIFICATES
SCAFA-CULINARY & FINISHING ARTS
TRAINING SCHOOL DUBAI
October 28,2019-January 25,2020
Fundamentals of Cuisine (Knowledge
and Human Development Authority
Attested)
TESDA ONLINE COOKERY COURSE
October 4,2019-November 10,2019
SKILLS
Driving -with UAE Driving license
Advanced Computer Skills
Technical Skills
Service Oriented
Conflict Resolution
Emotional Intelligence
Professionalism
Building Rapport
INTERESTS
Fitness, Yoga & Meditation
Traveling
Hiking & Surfing
Cooking
Music
Reading
Fashion & Cosmetology
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