Customer Service Manager

TOLULOPE OGUNBANWO

Abiodun Sadiku Street, Dopemu-Agege, Lagos

+234-***-****-745, 802-****-***

adepta@r.postjobfree.com

www.linkedin.tolulopeogunbanwo

CUSTOMER SERVICE

CAREER SUMMARY AND GOALS

Summary: Dedicated and tactful Customer Service Enthusiast with significant knowledge and experience solving problems. Exceptional listener and communicator who effectively conveys information verbally and in writing. Familiar with customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the customer service role in your company. Goals: I seek an exciting opportunity to play a productive role in a leading value driven organization with potentials for self-actualization. To be part of a corporate team of experts working towards achieving a collective goal while meeting the needs of the society. I am striving to be a successful customer service manager.

SKILLS & EXPERTISE

Empathy And Compassion

Building Customer Loyalty

Results Orientated

Excellent Communication Skills

Interpersonal Skills

Conflict Resolution

Time Management

Adaptability / Flexibility

Microsoft Office

Computer Competence / Digital skills

Decision Making and Emotional Intelligence

EXPERIENCE

Know Your Customer (KYC) Compliance Agent 2019 – 2020 Outcess Solutions Nigeria Limited [AIRTEL NIGERIA NETWORK] 75, Opebi Road, Ikeja Lagos. Nigeria

Handled 900+ customers’ data daily, with duties including retrieving and sorting customer data.

Maintain a positive, empathetic and professional attitude toward customers always.

Checked for Airtel Subscribers details in line with the NCC (NIGERIAN COMMUNICATIONS COMMISSION) guidelines.

Adhered to the NCC policies for approving compliant information and non-compliant information.

Trained ten new employees on how to use Agile and Excel applications, entering customer data and organizing customer information which increased the team’s productivity.

Facilitated a new tactic to curb mistakes while dealing with customer’s information. Research and Project Work 2016

The Great Physician Hospital

3, Niyi Adebule Street Badagry Express Road Lagos. Nigeria

Analyzed patient’s bodily fluids.

Studied the observable clinical features on patients.

Conducted statistical studies on patient’s medical report.

Provided basic support for other Medical personnel. Packaging and Labeling Officer 2011

Metropolitan Group of Companies

11, Ilupeju Industrial Avenue, Ilupeju, Lagos. Nigeria

Kept complete records of all materials that come into the production area.

Proper use of packaging materials, labels and sealing machines.

Ensured all company guidelines regarding packaging and labeling are adhered.

Provided two ways to reduce loss or waste of materials and finished products. Warehouse Officer 2007-2010

Nigeria Bottling Company (Coca-Cola Group)

1, Agidingbi Road Ikeja Lagos. Nigeria

Assessed damaged and over filled bottles.

Liaised with the production officers on content produced.

Registration and processing of both empty and filled bottles.

Keeping and Updating of records.

Trained fork lift drivers to properly check the pallets before lifting them. EDUCATION

BSc. Biomedical Laboratory Science

The Regional Institute of Industrial Engineering, Biotechnology and Applied Science (IRGIB-AFRICA) Cotonou, Benin Republic 2016

Senior Secondary School

Bethel Comprehensive College

Mushin, Lagos Nigeria 2012

TRAINING AND CERTIFICATIONS

Leadership and Programme Management Certification, World Health Organization, 2020

Introduction to Adverse Childhood Experience and Early Trauma Certification, Public Health England, 2020

Standard Precautions: Waste Management, World Health Organization, 2020

Standard Precautions: Personal Protective Equipment, World Health Organization, 2020

Peer Educator, UNICEF, 2005

LANGUAGES: Fluent in English and Yoruba

VOLUNTEER/LEADERSHIP EXPERIENCE

Paramilitary Service 2016

Departmental leader 2014-2016

Class Captain 2003-2005

Assistant Senior Prefect 2003-2004

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