Cash Handling Sales

CURRICULUM VITAE

CATHERINE MNIKWA

Location : Dubai, UAE

Mobile No : +971*********

E-mail : *******@*****.***

OBJECTIVE

To work in a competitive environment with challenges and meeting up with the organizational goal and aspiration. A candidate for this position must have excellent verbal and written communication skills with proven attention to detail and ability to listen to instructions, work in a team environment and efficiently resolve issues with a positive and cheerful attitude. WORK EXPERIENCE

Cashier

Super Spar, South Africa

2014 – 2015

Duties and Responsibilities

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

Operating scanners, scales, cash registers, and other electronics.

Balancing the cash register and generating reports for credit and debit sales.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Processing refunds and exchanges, resolving complaints.

Bagging or wrapping purchases to ensure safe transport.

Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.

Maintaining a clean workspace.

Waitress

Rhapsody’s Restaurant, South Africa

2015 – 2016

Duties and Responsibilities

Provide the perfect service experience for every Guest.

Ensure the Guest feels important and welcome in the restaurant.

Ensure hot food is hot and cold food is cold.

Adhere to timing standards for products and services.

Look for ways to consolidate service and increase table turns.

Present menu, answer questions and make suggestions regarding food and beverage.

Serve the Guest in an accommodating manner.

Must know all food liquor, beer, wine and retail offered.

Apply positive suggestive sales approach to guide Guests.

Pre-bus tables; maintain table cleanliness, bus tables.

Looks for ways to avoid waste and limit costs.

Assist in keeping the restaurant clean and safe.

Provide responsible service of alcoholic beverages.

Deliver food and beverages to any table as needed.

Must follow all cash handling policies and procedures.

Report to property on time and in proper uniform.

Guest Expert/Waitress

Casa Toscana Hotel, South Africa

2016 – 2018

Duties and Responsibilities

Greeting guests upon arrival and making them feel welcomed.

Administering check-ins and check-outs.

Providing front desk services to guests.

Assigning rooms and taking care of administrative duties.

Delivering mail and messages.

Processing guest payments.

Coordinating with bell service and staff management.

Being a source of information to guests on various matters such as transport and restaurant advice.

Processing meal and beverage requests.

Accommodating general and unique requests.

Diffusing conflict or tense situations with guests. ACADEMIC QUALIFICATIONS

Professional Hotel & Catering Certificate

Completed Ordinary Level Education

PERSONAL STRENGTH

Proven analytical skills.

Strong Interpersonal skills.

Passion to provide excellent customer service.

Strong problem-solving capability.

Desire to get the job done.

Strong negotiation and influencing skills.

Strong people motivator Proven Self-starter.

Right first-time philosophy.

Ability to build, lead, coach and motivate a high performing team.

Good persuasive, influencing and relationship building skills. PERSONAL DETAILS

Nationality : Zimbabwe

Date of Birth : 28/05/1989

Gender : Female

Marital Status : Single

Religion : Christian

Passport No : CN708419

Issue Date : 27/02/2012

Expiry Date : 26/02/2022

Visa Status : Visit Visa

Languages : English

DECLARATION

I hereby declare that all above information are true and correct according to my knowledge and belief.

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