Manager Engineer

Curriculum Vitae

Name : Dheeraj Shirva Bhaskarachar

Mobile : 91-988*******

E-mail : **************@*****.***

Address: #***,’SAURABHA’, 10th Main, 1st Cross, IV Phase, VII Block, III Stage, Banashankari Bangalore – 560 085.

Profile Summary:

IT Manager, Cloud, IT governance, Vmware, IT Infrastructure, Automation and Network.

Total years of experience: 17 Years.

Certification

Educational Qualification:

M.B.A.

M.Tech (IT)

M.Sc in Information Technology

Technical and management Skills:

Cloud : AWS cloud,

Automation : AWS AMI release Automation, Test Automation web application using Selenium

DevOps : Git, Jenkins, NagiOS, Docker, Kubernetes, Ansible, PagerDuty, Jira, ServiceNow, Agile, CICD.

Virtualization : VMware, Hyper-V.

Management : Stockholder Management, Client, Team, Data Center, Service Delivery, vendor management, change process, Project Transformation.

Operating Systems : Unix AMI, Linux, Windows

Domain : Active Directory, NIS.

Storage : NAS, SAN.

Backup : Net Backup.

Network : switch, LAN, WAN.

Scripting : Python, Perl

Professional Experience (Current):

Indecomm Global Service Pvt Ltd:

Designation: Service Delivery Manager

Role: IT Manager

Job Roles and Responsibilities:

Manage IT, IT governance, KPI, SLA, schedule, financial/resource accountability, sourcing decisions and organizational change management for IT Service Management.

Director of Operations to determine short and long-term goals

Managed a Technical team, which included automation,cloud and IT Infrastructure.

Oversee budgeting, reporting, planning, and auditing of web and mobile app development projects

Key escalation contact for major Datacenter, Cloud outages, communication and IT Service Management operational issues.

Coordinate internal and external resources in execution tasks and activities per IT operations schedule. Determine IT Service management delivery and delivery approach based on available resources and prioritization.

Manage communication with Business Unit stakeholders/ leadership regarding IT Service Management KPI’s and processes.

Operational ownership of the IT Service Management/technical support team (24/7) including talent development, management setup and day-to-day management.

Continuously monitor, evaluate ITIL IT Service management processes and best practices to increase effectiveness and maturity of IT service delivery and drive operational stability. Main driver for continuous service improvement.

Provide consultation, training, documentation and guidance to IT managers regarding ITIL methodology, processes, procedures and approach.

Managing Cloud based Infrastructure and code based Infrastructure.

Key Relationships and Accountabilities:

Develops technology roadmap for the IT department and executes plans for continuous improvement of its infrastructure

Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions.

Continuously analyze current process, technologies, and vendors to identify areas of improvement

Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs.

Responsible for managing all procedures related to identification, prioritization and resolution of incidents as well as the monitoring, tracking and coordination of Global Service Desk functions

Responsible for staffing capacity planning, Global Service Desk process design, performance analysis, and developing proactive resolution plans

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Own projects, solutions, and key responsibilities within a larger IT initiatives & Projects

Handle business-critical IT tasks and systems administration

Research and evaluate emerging technologies, hardware, and software

Track and maintain hardware and software inventory

Develops technical staff competencies through coaching and training

Communicates with management, customers and other departments to support projects, requests, system problems and other technical requirements of the Company

Implements and ensures technical staff adheres to overall IT system and security policies and standards

Ensures all projects are completed on time and per specifications

Ensures all electronic Company and client data information are backed up properly

Ensures all computer hardware is maintained at full operational levels

Reviews and updates all IT documentation regularly

Professional Experience:

IBM Pvt Ltd:

Designation: Solution Manager

Role: IT Manager

Job Roles and Responsibilities:

Develop and Implement an IT policy aligned with the business needs.

Assess technology risks and Implement appropriate Enterprise level controls.

Develop a robust Business Continuity Plan by assessing potential threats.

Conduct regular audits to ensure that the network and data are secure at all times.

Implement a procurement policy in consultation with the procurement team that ensures the right hardware, software and related services are managed in the most cost efficient way. Ensure spends in IT are within budget.

Ensure uptime of equipment as per defined SLAs and provide for timely resolution of issues reported.

Share performance reports including spending on a regular basis with all concerned stakeholders.

Continue to look for opportunities to optimize IT infrastructure & services with the latest technologies.

Professional Experience (Previous):

Magana Infotech Pvt Ltd:

Designation: Senior Infrastructure Analyst

Role: Project lead

Job Roles and Responsibilities:

Develop and Implement an IT policy aligned with the business needs.

Assess technology risks and Implement appropriate Enterprise level controls.

Develop a robust Business Continuity Plan by assessing potential threats.

Conduct regular audits to ensure that the network and data are secure at all times.

Implement a procurement policy in consultation with the procurement team that ensures the right hardware, software and related services are managed in the most cost efficient way. Ensure spends in IT are within budget.

Oversee implementation of all IT projects as per plan.

Ensure uptime of equipment as per defined SLAs and provide for timely resolution of issues reported.

Share performance reports including spending on a regular basis with all concerned stakeholders.

Continue to look for opportunities to optimize IT infrastructure & services with the latest technologies.

Professional Experience (Previous):

Philips

Designation: Sr. Technical Specialist.

Role: Project lead

Job Roles and Responsibilities:

Playing a role of project lead. Managing a large team of 70 members which include VMware, windows, Linux, and networking.

Translates business requirements in to solution components and guide the development team.

Conduct reviews with relevant stake holders of Requirement Analysis document.

Facilitate end to end solution and inter work-stream domain specific issue resolution.

Facilitate testing with Quality analyst team; participate in creation test plans.

Manages all stages of application development projects and implementation.

Collaborates with the user and the IT project team to establish mutual understanding of the desired project outcomes, the overall approach, team selection and the assignment of responsibilities and manage end to end requirement for stake holder

Establishes time sequence of projects and identifies critical paths.

Resolve customer complaints quickly and fairly.

Professional Experience (Previous):

Mphasis Ltd:

Designation: Principle infrastructure engineer.

Role: Project Lead

Job Roles and Responsibilities:

Playing a role of Team lead and managing Large Team of 70 members which included Unix, storage, windows to manage IT infrastructure.

Served as point of contact on various escalation and outages.

Assigned, directed, monitored and reviewed the work of the team members.

Developed schedule for the upcoming maintenance project.

Monitored SLA and sent weekly metrics report to the senior manager.

Monitoring Server logs and server disk space utilization.

Planning vacation and shift plan for the team and mentored team members.

Responsible for Deliverables to the client requirement and to ensuring zero SLA breach.

Professional Experience (Previous):

IBM India pvt ltd

Designation: Senior Engineer

Role: Project Lead

Job Roles and Responsibilities:

Drive VMware, Unix, application migration projects.

Drive new Projects, infrastructure enhancement for application.

Drive decommission application infrastructure project.

Support day-to-day admin activity and troubleshooting of Unix and application.

Professional Experience (Previous):

WIPRO

Designation: Engineer

Role: Lead

Job Roles and Responsibilities:

Manage Data Center with large and complex infrastructure with multiple sites/ facility.

Support included installing and configuration of Windows, Linux.

Provisioned VMware on Linux, scheduled back of SAN and NAS Storage.

Configured and verified network functions for server and switches in Data Center.

Monitored network performance, operation and maintenance of LAN, WAN, basic configuration of routers and switches.

Personal Details

Name :DHEERAJ SHIRVA BHASKARACHAR

Father’s Name : S.BHASKAR ACHAR.

Date of Birth/Sex : 17th December 1977/Male

Nationality : INDIAN.

Place : Bangalore, Karnataka.

Mobile : +91-988*******

E-Mail ID : **************@*****.***

I hereby declare that information stated above are true and correct to the best of my knowledge and belief.

Place: Bangalore DHEERAJ SHIRVA BHASKARACHAR

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