Customer Care Service
Resume:
WORK EXPERIENCE
Sales & Marketing Executive
IK Academy Sdn Bhd
April 2012 to Present
IK Academy is a services company,and our products are training, consultancy and conference. As a sales & marketing personnel,my daily task and also my target are to call to all of company in Malaysia,to find clients,to do research and to study about our client' company services and products. From that research,I will call them and introduce about our company and services,I have to ask client about their Training Needs and Analysis (TNA) and I will discuss further and proposed our training program.They can choose either to conduct training as an In House Training or invite them to attend our Public Training that will held in Hotel. My role it's so important,which is to educate client about the important of continuity of learning not only for their own benefit,but also for the growth of their company and business by attending our training based on their job task and to enhance and improve of their current skills and new skills. After they attended the training, I have to build a rapport with each of my clients and follow up with them about the feedback of each of every training they attended.
This is to maintain the client - sales staff relationship and also to make sure a good quality of our Trainer and training, for future reference of good business. I also have to keep them updated for our next training in future for technical and soft skills management.
Customer Care Consultant
Maxis Communications Berhad - Bandar Sunway
March 2011 to March 2012
Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Hence all those skills such as of empathy in understanding the customer and the problem is key for anyone in a customer service consultant facing role.
IZAWATI
OMAR
I need an adventure to explore new skills
Petaling Jaya 46000
***********.**********@*****.***
Hi.
I'm looking for a new job, and new adventure to learn,applies and masters the new skills from the job vacancy that I apply. Hope to get an opportunity from all of you.
Thank you.
Clear communication skills,product knowledge,problem-solving skills,patience,positive attitude,positive language good listening skills
are required and implemented during the communication with customers. As a Customer Service Consultant, sometimes we received compliment from customer about our excellent services either verbally or written.
I've got 1 written compliment via email and 2 verbal compliment during my services in this company and Maxis will give rewards to encourage staff to maintain the SLA as well as part of appreciation of good work. Recruitment Consultant
I Line Malaysia Sdn Bhd - Puchong
January 2011 to March 2011
• Partnering with hiring managers to determine staffing needs
• Screening resumes
• Performing in-person and phone interviews with candidates
• Administering appropriate company assessments
• Performing reference and background checks
• Making recommendations to company hiring managers
• Coordinating interviews individually with candidates or with the hiring managers
• Following up on the interview process status
• Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
• Communicating employer information and benefits during screening process
• Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
• Serving as a liaison with area employment agencies, colleges, and industry associations
• Completing timely reports on employment activity Talent Acquisition (Recruiter)
Akar Insan Sdn Bhd - Bangsar
September 2009 to December 2010
• To manage and get through the application resume from Jobstreet for fit position.
• Calling candidates to invite for the pre liminary assessment and an interview session based on the application applied via Jobstreet.
• To coordinate the interview.
• Assisting assessor to conduct the interview for selected position as assigned.
• Selected as a Project Manager for a few positions such as IT, Sales, Admin Clerk and Customer Service Position.
• Opportunity to head hunt, call for the appointment / coffee session and proceed resume to client for the mid career candidates or higher position such as Manager and Area Manager.
• To promote candidate with Talent Presentation (Resume) to client.
• To arrange the final interview with client for candidate.
• Follow up the interview session and get to know the result from client.
• Follow up with the shortlisted candidate to get the Offer Letter and confirmation for the date and salary offered.
• Chances to go out and head hunt fit candidate for Sales Position to meet up the daily target.
• Assisting Team Leader to get candidate for higher position starting from head hunt, calling for the interview, arrange the interview, send candidate interview with client, follow up with candidate and client, call candidate to pick the offer letter and invoice to client.
• Perform other related duties as assigned.
Call Centre Executive
Kannal Solutions Sdn Bhd - Kelana Jaya
May 2009 to August 2009
• To handle inbound and outbound calls across Malaysia regarding P1Wimax products.
• To handle the problems regarding the billing and payment methods.
• Handling the repeated calls from customer for the previous history problems.
• To provide solutions regarding basic connection problems.
• To give an excellent customer service to customers.
• To assist general inquiries.
Customer Care Service
Multi Automotive Service&Assist Sdn Bhd (M.A.S.A) - Damansara December 2008 to February 2009
• To handle inbound and outbound calls across Malaysia regarding car broke down .
• To handle the problems to find the tow truck.
• To liaise with the panel from the insurance covered for the tow truck driver to tow the vehicle and get the claims.
• Handling the repeated calls from customer for the previous history problems.
• To provide solutions about the amount for the claims and the distance between the insurance panel, tow truck driver and the customer.
• To give an excellent customer service to customers.
• To assist general inquiries.
• Perform other related duties as assigned.
Data Entry Clerk
Kurnia Insurance (M) Berhad - Bandar Sunway
April 2008 to September 2008
• Assigned to Account Department.
• Basically doing processing and operation.
• Input data into system.
• Handling claims for medical and accident insurance.
• Processing the cheque for the customer.
• Perform other related duties as assigned.
Data Entry Clerk
Pelita.com Sdn Bhd - Subang Jaya
August 2007 to April 2008
• Helping our client Konsortium Berhad for the Water and Electricity Bills.
• To input data into the main system.
• To manage the name, address, and other related details according to client request.
• Perform other related duties as assigned.
EDUCATION
Malaysian Special Skills Certificate in Mechatronic Engineering Institut Kemahiran MARA (IKM),Beseri Perlis - Beseri, Perlis January 2005 to June 2007
AWARDS
Top Sales of Talent Teams 2019 by IK Academy Sdn Bhd January 2020
Top Sales of Talent Teams 2019
• Highest sales recorded for Talent Team on 2019
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