Pamela Faye Milton Columbia, SC adepht@r.postjobfree.com 803-***-****

Work Force Facilitation

Proven Leadership in Employment Relations, Team Development & Organizational Excellence

Motivated and result-oriented Employment and Development Specialist with a Master’s degree in Business bringing success in administrative and operational support to new hires and employees. Proven ability for career facilitation assistance and training. Established positive relationships with businesses. Provides effective use of customer service techniques to increase profitability of partnership collaboration.

Core Strengths

Recruiting Interviewing Communication Evaluates Employee Performance Leadership

Complex Problem Solving Staffing New Hire Orientation Develops Individualized Employment

Plans Train Employees Collaborates with Businesses Creates & Develops Resumes

Professional Experience

The Babcock Center SCSEP Columbia, SC 08/2019 to present

Support Employee Trainee

Aids in locating and pre-screening job positions for Employee Specialists.

Accomplishments:

Facilitates candidates in exploring career possibilities.

Assigns clients task of identifying possible barriers to goals and actions to overcome them.

Assists with developing a winning resume.

Works with candidates to improve interviewing skills.

Trains clients in soft skills to enhance work performance behavior and job retention.

Aided supervisor to organize the Babcock Center’s first Supported Employment Department job fair.

American Red Cross SCSEP Columbia, SC 04/2019 to 8/ 2019

Receptionist, Disaster Relief Dept.

Wrote up call-in reports for persons requesting help after a fire, flood, storm damage, etc. and relayed information to appropriate person.

Accomplishments:

Assisted callers requesting help for emergency housing, paying rent or utilities, prevention of eviction and other critical needs.

Maintained accuracy of support agencies resource file and expand online community resource file.

Goodwill Job Connection SCSEP Columbia, SC 01/2019 to 04/2019

Employment Specialist Trainee

Brought experienced support to staff in day-to-day business operations. Aided staff during job fairs, workshops, and hiring events.

Accomplishments:

Taught clients with limited educational, technological skills or minimal work experience to use O*NET (Occupational Information Network) to find occupational-specific skill set definitions for janitorial, food preparer, stocker, etc. enabling them to develop a comprehensive resume.

Incorporated vocational and resume materials, obtained in training as a Career Development Facilitator, in assisting clients to streamline the resume process.

Developed and maintained current listings of a wide variety of job opportunities for participants.

Supported Career Development Specialist staff in monitoring and recording employment obtained by people served.

Pamela Faye Milton Columbia, SC adepht@r.postjobfree.com 803-***-****

Professional Experience continued . . . Page 2 of 2

Telamon Org. SCSEP Columbia, SC 10/2018 to 01/2019

Workforce Development Specialist Trainee /Administrative Assistant

Developed individualized employment plans (IEP) identifying veteran is short- and long- term goals, steps to obtain them and barriers to reintegration into the job force.

Accomplishments:

Reviewed veterans’ intake assessment forms.

Updated clients’ case notes and maintained current client file documentation.

Monitored and recorded each veteran’s employment status.

Informed veterans of upcoming hiring events.

Aided veterans in development of effective resumes.

Living Aids for Independent Seniors Columbia, SC 07/2015 to 10/2018

Website Owner /Blogger

Developed written content and social media promotion for website and blog to promote the sales of daily assistive aids for seniors and handicapped individuals.

The Acupuncture Clinic Columbia, SC 05/2008 to 04/2014

Administrative Support

Performed administrative functions, such as answering phones, and screening /forwarding messages. Scheduled and confirmed appointments. Responded to questions and requests for information.

Accomplishments:

Managed workflow ensuring that deadlines were met, and work was completed correctly.

Maintained patients’ paper and electronic files.

Army Career & Alumni Program Ft. Jackson, SC 02/2013 to 04/2013

Volunteer

Worked as a volunteer at Ft. Jackson’s Army Career and Alumnae Program (ACAP) to assist military personnel transitioning out or already separated from the military to find employment. Collaborated with businesses in assisting with hiring needs and confirming job openings for military personnel that led directly to job placement or on-the-job training.

Accomplishments:

Originated veteran-owned /operated businesses theme for future job fairs.

Initiated and conducted recommendation survey of employers to improve their job fair experience.

Created exit questionnaire for military personnel to improve the fort’s future job fairs.

Updated the “How to” manual to conduct job fairs on base to enhance the running of events.

Relevant Work Experience

USC Developmental Disabilities Program Case Manager

Columbia Resume Office Manager

Education & Certification

Master’s Degree Business University of South Carolina Columbia, SC

Bachelor of Arts Psychology Columbia College Columbia, SC

Certification: Career Development Facilitator Midland Technical College Columbia, SC

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