Manager Analyst
Resume:
Ross
Hickman
Clearwater, FL
************@*****.***
Authorized to work in the US for any
employer
Work
Experience
Senior Clerk Florida Department of
Health - Clearwater, FL October 2019
to Present
I'm part of a global public health organization and expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision of being the Healthiest State in the Nation. I'm expected to incorporate the agency values of innovation, Collaboration, Accountability, Responsiveness, and Excellence in all aspects of their work. Administration position is responsible for dealing directly with the public, answering questions over the phone, and entering demographic into a computer database. I have develop strong communication skills. In this position I'm required to provide information, answer clients questions and explain policies. I daily schedule/re-schedule appointments. detail-oriented and able to multi-task
• keeps supervisor
informed
• Attends staff meetings as
required
• Attends training for personal and
professional growth
• Meets annual training
requirements
• Register and check in
patients.
• Ensure timely and accurate collection and input of patient data.
• Copy, scan, and fax medical records and other
documents.
• Copy and/or send medical records based upon appropriate requests and ensure medical record releases are completed and filed appropriately.
• Answer and return all telephone calls courteously and promptly with accurate information.
• Assist patients with eligibility and
preparation of forms.
Interview patients and determine financial eligibility for services based on established criteria.
• Coordinate patient appointments as
needed.
• Keep up to date on current resources to provide information to patients as requested.
• Refer patients to community based providers for assistance as needed
• Keep supervisor and clinic team informed as
applicable.
• Maintain confidentiality of all records, patient interactions, and services according to HIPAA privacy policies.
• Attend agency, team, and community meetings as
assigned.
• Complete timesheets, EARS, and mandatory training in a timely and accurate manner.
• Perform other related duties, including
Emergency duty.
• Serves as a backup driver of the Mobile Medical Unit, ensuring arrival to and from sites as scheduled. *Responsible for set up and break down of the MMU, fueling of the MMU, and emptying the waste tank as scheduled.
Retired Department of
Veteran Affairs April
2017 to October 2019
Management/Program Analyst Department of Veterans Affairs, Human Capital Management - Saint Petersburg, FL July 2011 to April 2017 33701 United States Series:
0343
Management/Program Analyst: (This is a federal job) Duties, Accomplishments and Related Skills: As a Management/Program Analyst, Im responsible for various programs directly impacting over 10,000 federal and 4,000 contracting employees. I oversee the Records Management, Retirement and New Hire Program. I weekly facilitate/participate in meeting, brainstorming sessions with other staff members to discuss and develop resolutions to operational and program implementation problems. I'm responsible for performing the full range of human resources requirements, including matters involving recruitment, promotions, awards, position classification, and training. My duties include ensuring that subordinate organizations adhere to reporting requirements at all Levels. Weekly I coordinate ad hoc team efforts in conducting comprehensive studies or projects dealing with significant changes in workforce distribution, positions, or related organizational structures. I use complex analytical techniques and train other team members in their use by providing guidance and technical advice. Using sharepoint, Microsoft Access and Excel to develop graphs, diagrams, pivot tables, and reports, I am responsible to assess information, formulate findings, and provide recommended solutions which results are presented to leadership. I am responsible to prepare highly complex evaluations and compiled, retrieved, and data from various government website on special IT topics to OI&T management officials. I consistently prepare documents to support
Workforce Development leadership interaction with internal and external officials; and I am responsible for analyzing specific management productivity improvement initiatives, monitoring the implementation of approved management initiatives, and recommends changes when necessary based on follow up evaluations. I assist in analyzing and evaluating administrative practices, work methods, procedures and organizational structures. I improve my technical skills by participating in value added training. Supervisor: Laura Katatkua 727-***-****) Okay to contact this Supervisor: Contact me first
Problem Solving Skills, Government, Leadership, microsoft access database, Microsoft SharePoint, Create Graphs, Support Documentation, Productivity Management, Pivot Tables, Human Resources, Operations Planning, Information Technology & Information Systems, Microsoft Excel, Analyst Management Analyst
GS Grade - Fort Dix, NJ
July 2009 to July 2011
Bi-weekly Hours per week: 11 Series: 0343 Pay Plan: GS Grade: 11 Management Analyst
(This is a federal job) Duties, Accomplishments and Related Skills: I served as a Management Analyst for the Deputy Chief of Staff and assisted in the development, implementation, and operations of Force Modernizations Systems under the 77th Regional Readiness Command (RCC), comprising of six (6) Major Subordinate Commands and nine (9) Direct Reporting Units in two states. As a Manager Analyst my daily responsibilities included analyzing and monitoring Force Modernization budget planning and execution of all expenditures in the Integrations Directorate Division. I was responsible for evaluating the readiness, effectiveness and efficiency of different units under the 77th RRC. I provided briefing on my analytical findings and recommendations to the 77th RRC chain of command. I interpreted new and existing laws, implemented directives and policies, and standard operating procedures. I utilized on site manpower studies, management reviews and staff studies to determine and recommend priorities for allocation of full-time authorization and varying numbers of temporary spaces against requirements. I conducted organizational staff studies and prepared decision and information papers based upon thorough research, economic and operational analysis of competing management systems. I used my oral, written communication and interpersonal skills to conduct interviews, deliver briefings, negotiate recommendations and prepared reports. On a weekly basis, I coordinated actions under my area of responsibility with General Staff, State Adjutant General, USARC HQ, USAREC Regional offices, FORSCOM, regional recruiting commands, local community official installations, headquarters staff, and subordinate units as required. I represented the command at conferences, briefing and prepared reports and correspondences concerning area of responsibility. I successfully managed the fielding and New Equipment Training (NET) for (4) different Critical Combat Systems units in the command, all flawlessly executed. Supervisor: Colonel Kurt MacDonald (609********) Okay to contact this Supervisor: Contact me first Deputy Chief of
Staff RRC January 2000
to June 2009
train eighteen (18) staff on OPSEC issues and how to implement operational security in order to safe guard critical information. I facilitated quarterly meetings to improve security programs and to evaluate security violations. I safeguarded classified and unclassified information in accordance with Army regulation and Standard Operating Procedures. As the Staff Operations NCO, I worked on a daily basis for the 77TH RRC, Deputy Chief of Staff G3 Emergency Operations Center (EOC).
Analyst Operation
Center March 2001 to
April 2006
This is a federal job) Duties, Accomplishments and Related Skills: As the Mobilization NCO assigned to the Emergency Operation Center (EOC) 77th Regional Readiness Command, Deputy Chief of Staff, I developed, implemented and executed operations after 911. I was directly responsible for providing advice to the Director on new policies, vulnerabilities, crisis management and possible threat assessments against the 77th RRC, and other facilities in the New York area. I assisted in the development, implementation and execution of policies, standard operating procedure and coordinated all matters pertaining to the protection and security of personnel, property and material against terrorist threats. I coordinated with outside agencies, garrison units and staff offices daily to ensure current policies, standard operating procedures and directives pertaining to the programs are understood, disseminated and implemented at the lowest levels. I operated the (GCCSA system) Global Command and Control System on a daily basis to update, back up, store and retrieve data. This included, but was not limited to classified information on troop strength, units, equipment, situation reports, terrorist threat and alert levels. I successfully completed the Operation Security (OPSEC) Manager Course and as a result, I was appointed alternate Program Security Manager for the 77th RRC. I was directly responsible for implementing and maintaining an OPSEC program throughout the 77th RRC. I personally
Security Monitoring, Operations Security (OPSEC), Computer Security, Analysis Skills, Control Systems, Crisis Management, Standard Operating Procedures (SOP), Educatio
n
High school or equivalent in
General Wilkinsburg high Shchool -
Pittsburgh, PA June 1975 to June 1979
Skil
ls
Military
Service
Branch: United States Army
Rank: SSG/E-6
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