Manager Store
Resume:
EDUCATION
CENTRAL LUZON STATE UNIVERSITY
June, *998 – April, 2002
B.S. in Food Technology
GPA 1.98
WORK EXPERIENCE
Shopping Center Management Corporation (SM Supermalls) Business Development Manager (Food Court Operations) January, 2017 – December, 2019
• Responsible for sourcing new concepts that will fit Food court format and ensure their growth thru expansion and good sales performance.
• Performs annual business reviews with existing performing tenants, discuss management feedback and share new marketing and sales plan.
• Ensure the achievement of 97% occupancy rate of 44 SM Food court branches by closely coordinating with mall’s Leasing Managers. Vacancies are arrested by endorsing food concepts that will improve tenant mix.
• Orchestrated successful opening of branches from planning, construction, tenant plotting, pre-operating budget to launching.
• Coordinate closely with Marketing Department on the planning and execution of nationwide marketing campaigns. Shopping Center Management Corporation (SM Supermalls) Food Court Manager
November, 2013 – December, 2016
• Responsible for all aspects of the effective management of business operations within the mall.
• Provides on-going direction, supervision and mentoring both to direct and agency staff. Monitor product quality and ensure high level of guest service.
• Responsible for preparation of yearly budget, presentation of budget to management for approval and ensures that targets are hit on a monthly basis.
• Protects concepts/tenants through audits and compliance processes.
• Seeks opportunity for innovation and upselling. Recommends service or product improvements to tenant and / or Food Court management.
• Generates Financial Statement and its analysis is presented and action plans are discussed to management on a monthly basis.
• Creates and executes Local Store Marketing program to target specific market of the branch.
RAYMIE NONNETTE
BEN-MARTE
PROFILE
A professional Business Development
Manager with more than 2 years of
experience handling food business
tenants in terms of developing their
business and help them adapt to
continuous market preference
change and development on a
global level. Recent job also involves
leasing tasks focused on Food court
Operations Department in the largest
mall operator in the Philippines.
A tenured manager with more than 15
years of experience handling food
business (fast food, cafés, buffet, food
court), equipped with an
entrepreneurial mindset and in-depth
knowledge of business operations.
CONTACT
PHONE:
(02) 8283 7857
ADDRESS:
1710 Altiva Bldg., Cypress Towers, C5
cor Diego Silang, Brgy. Ususan, Taguig
City
EMAIL:
***********@*****.***
CERTIFICATION
Food Safety Compliance Officer
• July 2019
Pacific Apex Food Ventures, Inc. (Vikings Group)
Senior Dining and Reservations Manager
February, 2011 – October, 2013
• As part of pioneer team, I was tasked to create an effective reservation system with the resources at hand at that time.
• Ensures smooth flow of reservation and dining operations on a day-to-day basis.
• Constantly looks for ways to further improve the system for higher customer appreciation.
Bridge Language School
Program Manager
January, 2010 – February, 2011
• Basically, in charge of customizing curriculum of students based on their needs. This is achieved thru initial assessment of the student.
• Source out clients for interpretation services.
• Manages schedule of students and teachers.
Rustans Coffee Corporation (Starbucks)
Store Manager
April, 2007 to February, 2010
• Plans and directs the day-to-day operations of the store
• Develop strategies to improve customer service, drive sales, and increase profitability.
• Ensure proper execution of marketing programs that will increase sales and grow the existing customer base.
• Ensure all displays are merchandised effectively.
• Responsible for the training of baristas.
Delifrance (currently known as Café France)
Café Manager
April, 2004 – March, 2007
• Plans and directs the day-to-day operations of the store
• Manages controllable costs (food and paper) to keep operations profitable.
• Analyze sales figure and forecast future sales
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing and organizing training and development. Greenwich Pizza Corporation
Assistant Store Manager
November, 2002 – January, 2004
• Oversees day-to-day operations of the store
• Key Area of Responsibility is Kitchen Management
• Manage stock level and make key decisions about stock control
• In charge of monthly kitchen inventory
REFERENCES:
Maria Antonieta D. Palafox
Operations Manager, SM Supermalls
Amy L. Gonzales
Mall Manager, SM Supermalls
Jackson Go
Managing Director, Vikings Group
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