customer service

*** ******* ************@*****.***

Crestwood, MO 63126 636-***-****

Heather Richter

I am driven to provide an excellent service experience! I have a wide variety of skills have from Microsoft programs like Word, Excel, Access, and Power Point, AS400 program, and communication skills in person, email, and phone calls. I have several years of experience in selling, billing, cash handling, accounting, ordering and maintaining stock for inventory, training and providing knowledge. I'm excited to pursue a new career option that will help me grow personally and professionally.

Work Experience

Rental Coordinator

Wiese USA - St. Louis, MO

May 2016 to February 2020

-Create an excellent clientele base for new and repeat customers

-Scrutinize stock reports for most efficient customer needs

-Process payment information with PO and credit cards

-Dispatch with various trucking and towing vendors

-Correspond with multiple company locations to update inventory

-Prepare invoices for customer and provide payment receipts

-Approve vendor invoices to be paid using GL codes

-Initiate accounts for new customers to process credit applications

-Recommend products based upon individual site and job needs

-Consistent communication within company to create best customer experience

-Achieve and surpass monthly goals

-Train employees on company programs, processes, and efficiency

-Generate new PO and receive based upon arrival

-Prioritize tasks

-Schedule advance requests to meet customer depend

-Increase product utilization

-Generate additional GP for department and company

-Review orders to ensure accuracy

Rental & Repair Coordinator

Reis Environmental - St. Louis, MO

September 2013 to May 2016

-Build and maintain excellent customer service

-Main communication for lab staff, customer, vendors, other departments and branches

-Obtain information to coordinate rentals and repairs for customers

-Contact customer regarding instrument estimate, calibration, repair, cost, status, etc.

-Secure payment information, tax info, process billing, follow-up payment processes, complete invoicing

-Cognizant of relevant inventory, purchasing as necessary for stock and repairs

-Verify stock of lab and repair parts, allocate and stock received items

-Monitor product cost and descriptions

-Assess department activity

-Oversee quality of service

-Provide feedback to management regarding operations, projects, problems and achievements

-Accommodate outside sales and training department to coordinate demo units, field service, and customer repairs

-Maintain record for all branches of calibration and repairs for rental equipment

-Attend training for vendor products, specifically for gas detection, sound instrumentation, fall protection, and indoor air quality

-Assist developing Distributor Service Center for repairs

-Aide in creation of new database for customer repairs

-Provide training on systems and procedures, produce training guides

-Perform backup customer service department duties Pharmacy Benefits Management

LDI Integrated Pharmacy Services - Creve Coeur, MO May 2013 to September 2013

-Provide superior customer service

-Sustain professional demeanor speaking with clients, pharmacies, and doctor offices

-Supply information regarding prescription benefits and claims processing

-Create and maintain organized, useful work space

-Continually updating files and plan documents

-Research customer issues regarding pharmacy benefits to develop solutions

-Generate plan exclusions to individualize customer benefit coverage Customer Service Agent (Rep I, Rep II, Solutions Specialist) Best Buy - Wentzville, MO

September 2008 to May 2013

-Solve customer issues

-Answering multi-line phones

-Fax appropriate paperwork

-Process credit applications

-Cash handling, check, and credit card transactions

-Maintain an organized workspace

-Offer and attach additional products and services at check out

-Train new employees in department

-Verify cash drawers and in store safe

-Prepare bank deposits

-Basic administrative duties

Substitute Teacher

Troy R-III School District - Troy, MO

March 2008 to January 2013

-Provide safe and fun learning environment for students

-Follow instructions left by regular classroom teacher, improvise as necessary Nanny/Sitter

TLC For Kids - St. Louis, MO

March 2010 to February 2012

-Follow and enforce parent/guardian rules for children

-Keep a safe and fun atmosphere for children to play, learn, sleep, etc. Education

B.A. in Elementary Education

Lindenwood University - Saint Charles, MO 2007 to 2011 High school diploma

Troy Buchanan High School - Troy, MO 2004 to 2007

Skills

• Microsoft Excel

• Microsoft Access

• Microsoft

Powerpoint

• Microsoft Word

• Ten Key

• Data Entry

• Customer Service

Skills

• Organization

• Detail Oriented

• Cash Handling

• Accounting

• POS

• Team Building

• Inventory

• Purchasing

• Databases

• AS400

• Time Management

• Banking

• Applications

• Payment

Processing

• Keyboarding

• Benefits

• Training And

Development

• Communication

Skills

• Invoices

• Quality Assurance

• Creative

• Safety

• Analytical

• Multi-Tasking

• Multi-Line Phone

System

• Dependable

• One Bill

• EBS

• Data Serv

• Purchasing

• Inventory Control

• Credit Analysis

• Utilization

• Coordinator

• Communications

• Microsoft Outlook

• Organizational Skills

• Sales

Certifications and Licenses:

Elementary Education

Federal Hazardous Material Transportation Regulations Portable Instrument Technician Certification, Factory Authorized National Stand Down Fall Protection Awareness

Instrument, Respiratory, & Calibration Gas

Bloodborne Pathogens Present

Contact this candidate