Manager Front Office

Lona S. Gorji

*** ***** ** *****, *****, NY ***** * 917-***-**** * *********@*****.***

Wyndham Hotels & Resorts

Parsippany, NJ September 2017 – Jan 2020

Manager, Distribution Connectivity & Operations

• Responsible for day to day global operations of WHR distribution systems and partner connectivity for 3rd party OTA and Wholesale partners, project management, monitoring and resolving system related challenges, working with IT and internal business teams to plan and execute overall distribution connectivity strategies.

• Consult with global commercial teams on preferred connectivity methods, planning, execution, and enhancements based on partner requirements.

• Manage revenue generating and cost savings projects for 3rd party distribution channels. Small Luxury Hotels of the World, Ltd.

New York, NY October 2010 – December 2016

Distribution and Training Manager, The Americas

• Strategic lead responsible for direction and management of all TRUST Voyager Training and Distribution for 120+ hotels in CRS, IBE, Interfaces for multiple PMS’s, OTA’s, and Channel Managers to drive revenue through on- property teams, hotel ownership. Implementation of revenue management and sales strategies to maximize profitability through deep understanding of market variables.

• Spearhead the creation, implementation, management, training of first Americas in-house reservations call center, VIP desk, and outsourced call center of 50+ agents, accounting for 7% of total revenue, increased on average 3% per year.

February 2008 – Oct 2010

Global Groups and Meetings Manager

• Creation of Groups and Meeting department, implemented strategic group sales plan resulting in biennial increase of 42% in revenue- exceeding revenue targets. July 2007- February 2008

Distribution Manager

• Oversee TRUST Voyager Training, GDS rate linking for corporate accounts, data migration, and analysis of production with primary objective to advise hotels and ownership on execution of solutions to increase productivity.

The Leading Hotels of the World, Ltd.

New York, NY September 2000 – July 2007

Account Manager

• Developed and maintained relationships with 40-50 hotels serving as primary contact to increase revenue through LHW channels, including facilitating hotel NetRez training and development and execution of Membership Service programs.

Previous Experience

Alexandria Convention & Visitors Association – Sales Manager, Micros/Fidelio – tech support, The Hyatt Regency Washington – Sales Coordinator, The Norfolk Waterside Marriott – Front Office, Ocean One Hotel – Night Audit EDUCATION:

Major: Industrial/Organizational Psychology Minor: Business Management Bachelor of Science Old Dominion University

ANCILLARY PROFICIENCIES:

SynXis CRS, TRUST Office/Voyager, DHISCO/Pegasus, DerbySoft, project management of OTA’s/IBE’s/channel managers/interface implementations, NetRez, all GDS’s (Amadeus, Galileo, Sabre, and Worldspan), Microsoft Excel, Outlook, Word, PowerPoint, Lanyon, Salesforce, meeting and event planning, written/oral communication and presentation skills

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