Pharmacy Technician Customer Service
Resume:
HARKA RAI
GRESHAM OR *****
Qualifications
• 5+ years of experience within customer service and pharmacy technician
• Knowledge of Microsoft Office Suite and Pharmacy Technician Information Databases
• Ability to work independently and meet project deadlines, quick and accurate data entry
• Bilingual in English/Nepali
Experience
Kroger NOV 2018- JAN 2020
Pharmacy Technician
• Recorded and processed orders and/or inquiries received by fax, mail, or telephone
• Provided pricing, availability, and schedules information within established guidelines
• Received inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries
• Coordinated patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition
• Provided correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
• Created patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care
• Contacted the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling
• Completed all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports
• Completed other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations
Avella of Deer Valley (Contract) JUL 2017-SPET 2017
Refill Coordinator
• Answered all inbound prescription refill calls
• Processed prescription refills through our pharmacy operating software including insurance adjudication
• Coordinated a ship date and method of shipping for prescription refills
• Maintained a specialty-specific monthly refill call list for all patients’ due refills utilizing Companion.
• Documented the date, time and frequency of all daily outbound refill calls in Companion
• Followed up daily with patients and prescribers on all pending refill requests to refill calls, adherence calls and additional wellness calls will be necessary based on therapeutic category of medication and disease state
GenRX Pharmacy (Contract) JAN 2017-APR 2017
Pharmacy Technician
• Made outbound calls to patients to gather their insurance information and shipping address
• Assisted with heavy data entry via EPS
APAC Customer Service DEC 2014- SPET 2015
Pharmacy Technician
• Assisted pharmacists with rejected claims
• Serviced patients by phone regarding prior authorizations and denials
• Verified patients, prescriptions in accordance with HIPAA
Education & Certification
Central High School HS Diploma
Pharmacy Technician Certification Board Pharmacy Technician Trainee License
Pharmacy Technician Diploma, Sanford-Brown College (now Carrington College), Phoenix, AZ, completed March 2014, 3.10 GPA
American Heart Association: CPR certified, First Aid certified, 2014
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