Service Office
Resume:
********@*****.***; Mobile: +971*********
Victorine
Chiatoh
W A I T R E S S.
PROFILE
Ambitious, proficient and service
oriented Waitress utilizing strong
people skills to meet specific Guest
needs in a timely and organized
manner. Expertise in juggling
schedules, arranging for
customized services and quickly
responding to guests’ needs while
maintaining courteous and
efficiency, I also apply well
developed judgement and decision
making abilities and complex
problem solving skills to better
enhance the guest experience.
CONTACT
MOBILE:
NATIONALITY
Cameroonian
EMAIL: ********@*****.***
LANGUAGES
English - Native
French - Advanced
EDUCATION
Siantou University of Business and Technology,
Cameroon
2009 - 2011
Higher National Diploma in Business Management
NATIONAL HIGH SCHOOL
Cameroon Certificate of Education, 2003-2009
Certifications
O’Leary’s Restaurant staff certificate
BarSmarts Certificate
Women empowerment Certificate
********@*****.***; Mobile: +971*********
2
WORK EXPERIENCE
Hilton Dubai Creek, Dubai –
Sept 2019 - May 2020
Waitress (O’learys)
Serving guests in a friendly,
timely, and efficient manner to
deliver an excellent Guest and
Member experience. Possess
extensive knowledge of menu
offerings. Specifically,
responsible for performing tasks
to the highest standards: •
Manage guest queries in a
friendly, timely, and efficient
manner • Serve Alcoholic/non-
Alcoholic beverages in
conjunction with licensing/liquor
regulations for residents and
non-residents • Ensure
knowledge of menu and all
products • Ensure mis-en-place
is well stocked at all floor
stations • Follow correct
reporting procedures if faced
with issues • Ensure Food and
Beverage orders are of a
consistently good standard
and delivered in a timely
manner • Practice Hilton
Grooming standards
including uniform dress code,
cleanliness and personal
hygiene
Café Mandarina, Abu Dhabi – Waitress
Oct 2017 – Jun 2019
Provide the perfect service experience for each and every guest. Maintain complete knowledge of Guests and their preferences Promote and maintain good public relations to maximize revenue. Present menus, answer questions and make suggestions regarding food and beverages.
EMIRATES TRANSGUARD GROUP, DUBAI – Customer
Service/Receptionist. Aug 2014–Aug 2017
Greeted and welcomed Customers and directed them
professionally.
Answers all incoming calls and respond to them in a timely manner.
Booking and confirming of appointments and do follow up. Receiving payments, billing and preparing invoices. Responded to complaints and found appropriate solutions. SKILLS
Scheduled coordination
Ms Office Programs and Opera applications
Conflict Resolution
Extensive Guest management experiences
Social Perceptiveness
Resource Allocation
Time adherence and management
HOBBIES
Socializing
Research
Reading
Singing and Dancing
Traveling
Sports
Contact this candidate