Digital Marketing Manager
Resume:
Mai Al-Shami
Mobile : ********
E-mail : ************@****.***
Address : Kuwait, Salwa
Personal Information:
Date of Birth
Nationality
:Lebanese
Visa Status
:** (Transferable)
Marital status
:Single
Driving License
:Available
Education:
Information and Communication Technologies (ICT) - 2014
Bachelor Degree - Arab Open University – Kuwait
Digital Marketing training course - 2019
New Horizons Institute - Kuwait
Computer Graphics (AutoCAD & 3D Max) Diploma - 2015
Al Athary Institute - Kuwait
Business Administration Diploma - 2009
New Horizons Institute – Kuwait
High School - 2008
Fajer Al Sabah School - Kuwait
Work Experiences:
American University of the Middle East (AUM) Jan 2016 – Present
1.Career Counselor - Tawteen department (Dec 2017 – Present).
Roles and responsibilities:
-Meeting and contacting current and graduated students
-Conducting career counseling sessions for expected to graduate students and preparing professional CVs for them
-In charge of finding jobs for the graduates in big and well-known companies
-Contacting the companies for providing suitable job opportunities for the students
-Handling internships of Business major students
-Organizing and participating in the Career Faire event taking place every year in the university
-Participating and helping in any event taking place in the university
2.Advisor & Exam unit representative - Student Affairs department
(Jan 2016 – Nov 2017).
Roles and responsibilities:
Responsible and in charge of the exam unit (midterms, finals and makeups).
Dealing with the faculty team and admins
Direct contact with the Academic Support Unit
Attending meetings with the top management discussing the process of the exams and makeups and how to improve it and decrease mistakes and delays
Cooperating with the whole team members to meet deadlines and finish the load of work
Delivering academic support, including assisting students starting from Orientation until graduation.
Preparing, organizing and participating/attending the orientation for the new joining students.
Preparing, organizing and participating/attending graduation ceremonies for graduated students and any other events taking place in the university.
Handling students’ matters and issues.
Communicating with other departments (such as: registrar, IT, admissions …etc).
Helping other departments (if needed in certain periods) such as registrar, admissions, security… etc.
Ensuring that the storage of accurate records of both closed and continuing cases are safely stored and that confidentiality to all documents relating to these cases is maintained
Attending all appropriate internal and external committees as appropriate.
Running appropriate training sessions for officers, students and staff members.
Advising the line manager of common problems and areas of concerns encountered by students.
Assisting the officers in the design and delivery of appropriate campaigns.
Keeping a daily log of student encounters, writing reports as requested.
Operating the IT systems and related software used by the university.
Saudi Arabian Chevron Nov 2014 – Dec 2015
Admin Assistant - IT department
Roles and responsibilities:
Answering and directing phone calls
Organizing and scheduling appointments
Writing emails, correspondence memos, letters, faxes and forms
Assisting in the preparation of regularly scheduled reports
Developing and maintaining a filing system
Ordering office supplies
Preparing travel arrangements
Providing support to visitors
Acting as the point of contact for other departments
Coordinating with executive and senior administrative assistants to handle requests and queries from senior managers
Dimah Capital Investment Co. (Al Imtiaz Investement Co.)
Nov 2010 – Oct 2014
Secretary of Corporate Finance Manager.
Roles and responsibilities:
Answering phone calls and redirecting them when necessary
Managing the daily/weekly/monthly agenda and arranging new meetings and appointments
Preparing correspondences, memos and forms
Filing and updating contact information of employees, customers, suppliers and external partners
Developing and maintaining a filing system
Checking frequently the levels of office supplies and place appropriate orders
Preparing travel arrangements
ElectroZan Co. Aug 2008 – Oct 2010
Customer service officer - front and back office of Maintenance Department
Roles and responsibilities:
Answering customers phone calls
Recording their complaints and issues
Preparing maintenance job cards of their devices
Distributing job cards to the in charge technicians
Following up with the workshop when necessary
Handling and solving customers’ complaints
Following up with customers after delivering their fixed devices
Preparing weekly management reports
Skills:
Computer skills:
Excellent knowledge in Microsoft Office applications (Word, Excel & Powerpoint)
Fast typing (Arabic and English)
Language skills:
Arabic:
Mother tongue.
English:
Excellent reading, writing and speaking.
Personal skills:
Personal integrity and respect for confidential information
Organizational and planning skills.
Leadership skills
Excellent communication skills
Fast learner and hard worker
Sense of urgency
Problem solving
Time management
Multi-tasking
Ability to assess and meet priorities through good time management
Ability to take decisions
Ability to work under pressure
Ability to work individually or within a group
Ability to plan and organize events
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