Mai Al-Shami

Mobile : ********

E-mail : adep7r@r.postjobfree.com

Address : Kuwait, Salwa

Personal Information:

Date of Birth

:** *** ****

Nationality

:Lebanese

Visa Status

:** (Transferable)

Marital status

:Single

Driving License

:Available

Education:

Information and Communication Technologies (ICT) - 2014

Bachelor Degree - Arab Open University – Kuwait

Digital Marketing training course - 2019

New Horizons Institute - Kuwait

Computer Graphics (AutoCAD & 3D Max) Diploma - 2015

Al Athary Institute - Kuwait

Business Administration Diploma - 2009

New Horizons Institute – Kuwait

High School - 2008

Fajer Al Sabah School - Kuwait

Work Experiences:

American University of the Middle East (AUM) Jan 2016 – Present

1.Career Counselor - Tawteen department (Dec 2017 – Present).

Roles and responsibilities:

-Meeting and contacting current and graduated students

-Conducting career counseling sessions for expected to graduate students and preparing professional CVs for them

-In charge of finding jobs for the graduates in big and well-known companies

-Contacting the companies for providing suitable job opportunities for the students

-Handling internships of Business major students

-Organizing and participating in the Career Faire event taking place every year in the university

-Participating and helping in any event taking place in the university

2.Advisor & Exam unit representative - Student Affairs department

(Jan 2016 – Nov 2017).

Roles and responsibilities:

Responsible and in charge of the exam unit (midterms, finals and makeups).

Dealing with the faculty team and admins

Direct contact with the Academic Support Unit

Attending meetings with the top management discussing the process of the exams and makeups and how to improve it and decrease mistakes and delays

Cooperating with the whole team members to meet deadlines and finish the load of work

Delivering academic support, including assisting students starting from Orientation until graduation.

Preparing, organizing and participating/attending the orientation for the new joining students.

Preparing, organizing and participating/attending graduation ceremonies for graduated students and any other events taking place in the university.

Handling students’ matters and issues.

Communicating with other departments (such as: registrar, IT, admissions …etc).

Helping other departments (if needed in certain periods) such as registrar, admissions, security… etc.

Ensuring that the storage of accurate records of both closed and continuing cases are safely stored and that confidentiality to all documents relating to these cases is maintained

Attending all appropriate internal and external committees as appropriate.

Running appropriate training sessions for officers, students and staff members.

Advising the line manager of common problems and areas of concerns encountered by students.

Assisting the officers in the design and delivery of appropriate campaigns.

Keeping a daily log of student encounters, writing reports as requested.

Operating the IT systems and related software used by the university.

Saudi Arabian Chevron Nov 2014 – Dec 2015

Admin Assistant - IT department

Roles and responsibilities:

Answering and directing phone calls

Organizing and scheduling appointments

Writing emails, correspondence memos, letters, faxes and forms

Assisting in the preparation of regularly scheduled reports

Developing and maintaining a filing system

Ordering office supplies

Preparing travel arrangements

Providing support to visitors

Acting as the point of contact for other departments

Coordinating with executive and senior administrative assistants to handle requests and queries from senior managers

Dimah Capital Investment Co. (Al Imtiaz Investement Co.)

Nov 2010 – Oct 2014

Secretary of Corporate Finance Manager.

Roles and responsibilities:

Answering phone calls and redirecting them when necessary

Managing the daily/weekly/monthly agenda and arranging new meetings and appointments

Preparing correspondences, memos and forms

Filing and updating contact information of employees, customers, suppliers and external partners

Developing and maintaining a filing system

Checking frequently the levels of office supplies and place appropriate orders

Preparing travel arrangements

ElectroZan Co. Aug 2008 – Oct 2010

Customer service officer - front and back office of Maintenance Department

Roles and responsibilities:

Answering customers phone calls

Recording their complaints and issues

Preparing maintenance job cards of their devices

Distributing job cards to the in charge technicians

Following up with the workshop when necessary

Handling and solving customers’ complaints

Following up with customers after delivering their fixed devices

Preparing weekly management reports

Skills:

Computer skills:

Excellent knowledge in Microsoft Office applications (Word, Excel & Powerpoint)

Fast typing (Arabic and English)

Language skills:

Arabic:

Mother tongue.

English:

Excellent reading, writing and speaking.

Personal skills:

Personal integrity and respect for confidential information

Organizational and planning skills.

Leadership skills

Excellent communication skills

Fast learner and hard worker

Sense of urgency

Problem solving

Time management

Multi-tasking

Ability to assess and meet priorities through good time management

Ability to take decisions

Ability to work under pressure

Ability to work individually or within a group

Ability to plan and organize events

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