Social Media Front Office
Resume:
Adriane Elam
Looking to further my skill set and knowledge in marketing, communications and public relations. I am a driven and hardworking individual with over 9 years in the hospitality industry; serving in multiple leadership and customer service roles. I have demonstrated a track record of personable experiences and coordinating with internal and external clients while staying calm under pressure, organized and leading my teams with positive effective structure.
6442 112th Ave SE.
Bellevue, WA 98006
***********@*****.***
EXPERIENCE
Event Services Manager Bellevue, WA —
Visit Bellevue Washington
January 2020- Present
●Manage event services around the city by coordinating pre/post tour activities and encourage spending to increase economic impact
●Maximize attendance of booked events by developing new programs and marketing materials needed to bring awareness to their event
●Prepare post event reports such as actual attendance, room pick up reports, surveys, economic impact reports
Food and Beverage Coordinator Bellevue, WA —
Meydenbauer Convention Center
January 2018 - January 2020
●Analyze diagrams to match the contract, creating timelines for the front of house and back of house, along with all materials needed to accomplish up to a 2,000 person event or convention
●Manage labor and food cost reports within catering staff and kitchen
●Manage off-site catering work orders with clients
●Chairperson of the Employee Recognition Committee
Plan and execute internal events for the employees
Front Office Supervisor Greenwood Village, CO —
Sheraton Hotel Denver Tech Center
May 2015 - November 2017
●Supervise all Front Office personnel and monitor the appearance and performance of the Front Desk and staff
●Handle billing and invoice corrections for past, current, and prepaid reservations, including working directly with accounts receivable
●Manage guest satisfaction scores and respond to all comments on
guest surveys and social media
●Attend and resolve all guest complaints and service recovery
EDUCATION
November 2019- Present
Western Governors University, Online — Marketing Management
SKILLS
Proficient in Microsoft: Excel, Power Point, Word
Efficient in Adobe Indesign
Strong Problem Solver
Excellence in Guest Services
Calm Under Pressure
Detailed Orientated
Exceptional Communication
Extremely Organized
AWARDS
Employee of the Year in 2014 CEO of South Suburban Parks and Recreation
Employee of the Month in October 2015
Recognized General Manager of the Sheraton Hotel DTC
Rookie of the Year in 2018
Meydenbauer Center
CERTIFICATIONS
First AID and AED
TIPS
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