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Manager Desktop Support

Westbury, NY
110000 USD
July 20, 2020

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Westbury, NY ***** 347-***-****


Experienced Project manager and Business Analyst with demonstrated success across multiple industries. Skilled in IT Service management, Business Analysis, IT strategy and process improvement. Strong program and project management professional with focus on Business intelligence, data warehousing and analytics. Excellent written and verbal communication skills, has solid understanding of SDLC and Agile methodologies.

Skill set

Business and Data analysis (12 yrs)

Project management (13yrs)

SAP Business Intelligence (11yrs)

SDLC implementations (11yrs)

Agile methodology (11yrs)

• Test planning and testing (10yrs)

• Requirements gathering (12yrs)

• End user training (10yrs)

• Status Reporting (13yrs)

• Presales product management (4yrs)

Technical Knowledge

Advance: SAP Business Intelligence 7.0, SAP BW 3.5, SAP Solution Manager, SAP Analysis for Office, Business Objects, Crystal reports, SAP Lumira, SAP ECC, Microsoft Project plan, MS Visio, MS Office.

Intermediate: S/4 HANA, NLS, Microstrategy, MCAP (Custom), Remedy, Peoplesoft HR, HP Quality Center, Mercury, non SAP source systems, custom tools.

Professional Experience

Skills acquired during break from employment: 02/2017 - Present

1.SCRUM Master Certification

2.SCRUM Fundamentals Certified

3.Microsoft Power BI Guided Learning online training

4.Tableau Online Training

5.Consult with business owner for The UPS store for:

a.Business process improvement

b.Suggest strategies for improving efficiency and cost reduction.

c.Suggest reporting strategy

Sr. Business Analyst & Sr. Project Manager

Interpublic group, New York, NY 06/2014 - 01/2017

Business Intelligence Support for ECC

oRequirements gathering

oEnd to end testing of reports

oProvide Post Go Live support

oQA Testing, UAT, and Production Validation

Support packages/Release for reporting solutions

Support Delivery for enhancements and Break Fixes for existing reporting solutions.

Manage Projects and User Requests

oParticipate in Solution Design

oFunctionality and data validations, end to end testing in all environments

oLiaison with various groups / Teams

oConduct User Workshops

oLead User Training Sessions.

New Technology Deployment such as HANA, NLS

oCreate Use Cases

oSupport Testing and validation efforts

Provide Functional support for ECC solutions in BW and BOBJ

Experience with Analysis for Office:

oSupported enhancements and break fixes to existing reports on AO.

oSupported creation of AO reports for new user requests and implementation.

oProvided BA support in defining functionality and detailed requirements from AO reports.


Project Manager & Sr. Consultant

Infosys, New York, NY 02/2006 - 02/2014

Held bottom line responsibility for project closure while liasioning with teams such as business, compliance, technical, risk.

Responsible for end to end implementation of projects that involved design, blueprint, development and testing, post go-live support and user training. In-depth understanding of business processes and requirements for reporting and data warehousing solutions.

Design and implementation of SAP BW 3.5 and SAP 7.0 projects, technical upgrade from SAP Business Warehouse 3.5 to NW 2004s platform.

Successfully met and exceeded project expectations within budget and on time. Managed project risks with effective resolutions, gained excellent business process understanding across diverse client environments and industries. Managed requirement scope and client expectations successfully with high customer satisfaction.

List of Infosys clients supported: American Express, Polo Ralph Lauren, Sysco Foods, Sandoz Inc., WMG, Intel Corp., AT&T Corp. and Kraft Foods.

Presales Product Manager

HCL Infrastructure Services Division, Noida, India 06/2004 - 01/2006

Presales support for the global sales team to develop new practice initiatives for the emerging Infrastructure Services Management Market. Responsible for responding to RFP’s for Data center management, Network management, Security and desktop support.

Presenting the clients with full view of HCL’s Infrastructure management capabilities, tools and processes, live demonstrations of services in the Operations Management Centers.

Marketing initiatives such as define procedures for client visits, create presentations, brochures, collaterals for new propositions and service delivery framework, create case studies showcasing HCL’s client engagements.

Successfully supported sales team that lead to winning major deals for HCL ISD.


Master of Business Administration - Symbiosis Institute of Telecom management, Pune, India

Bachelor of Engineering (Electronics) - Yeshwantrao Chavan College of Engineering, Nagpur, India


SCRUM Fundamentals Certified

SAP Netweaver 2004s BI solution consultant

Cisco Certified Network Associate

ITIL foundation certification

1930 Valentines Rd. Westbury, NY 11590 347-***-****

Test planning and testing (10yrs)

Requirements gathering (12yrs)

End user training (10yrs)

Status Reporting (13yrs)

Presales product management (4yrs)

Contact this candidate