Front Office Manager

Location:

Putrajaya, Malaysia

Salary:

2500

Posted:

July 20, 2020

Contact this candidate

Resume:

RIDWAN ABDULLAH

Block *A T** U** Pangsapuri Persint 9, 62500 WPP 010-******* / 03-88904104

******.**********@*****.***

Career Objective

Offers exceptional customer care skills, strong work ethics and related experience to contribute effectively in a highly stimulating work environment.

Education Back Ground

SMK Putrajaya Persint 16 (1)

2010 - 2014

SPM (PASS: A-,2B+, 3B, C+, 2D) PMR

(PASS: 2A, 3B, 3C)

Software Skills

Property Management System – Opera, Micros

Computer

Microsoft Office

Strength

Be able to work under pressure with minimum supervision, fast learner and be able to coaching new team member, highly motivated and good self-discipline.

Language Spoken & Written

Languages English Bahasa malaysia

Spoken 4 5

Written 3 5

( 1=Very Weak, 2=Weak, 3=Satisfactory, 4=Good, 5=Excellent ) RIDWAN ABDULLAH

Block 5A T06 U07 Pangsapuri Persint 9, 62500 WPP 010-******* / 03-88904104 ******.**********@*****.***

Working Experience

Cyberview Resort & Spa, Cyberjaya

Front Office Assistant (April 2015 – June 2017)

●Personal appearance and grooming must conform to the hotel standard ● Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times ●Assist all guests in problems and questions as required. Ensure that all guest problems are resolved●Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before guest need to ask ● Perform guest registration and room assignment and accommodate special requests of all customers ●To work closely with Housekeeping in ensuring the room assignment is clean prior to check in time ● To modify in full all Registration Cards after check-in is completed ● To ensure KABA Key card is issued upon check in and collected back upon guest check out ● Handle mail and messages properly and on a confidential basis ●To ensure all messages are keyed in correctly and accurately immediately upon receipt ●To print the shift report for filing on daily basis ●To sort out all soft copies of Registration Card after check out ● Follow all cash handling and banking procedures to check out all customers efficiently ● To ensure all the vouchers signed by guest and authorized by the Asst. Manager ●To prepare cashier audits report upon completing your shift and checked by Asst. Manager ● Bank out at the end of the shift by following the ‘Shift Drop’ procedures strictly ● The Asst Manager will always verify the shift closing and enter the drop in the ‘Safe Box’ ● To receive room reservation over the counter or telephone after closing of reservation department ● To ensure all follow-ups are done during your shift ● To ensure that handover shift is made efficiently

● Have knowledge about room rates, packages, discounts and promotions and know how to handle each inquiry ● Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel and apartment ● Have knowledge about the city, the local area and attractions to provide the guests with all requested information ● Ensure the cleanliness of the front desk and back office at all times. Utilize spare time for cleaning ● To assist at the telephone console when necessary ● Report any unusual occurrences or requests to the Assistant Manager on duty or Front Office Manage ●To adhere to all rules and regulation of the hotel, it’s Standard and Procedures ●

Senior Front Office Assistant (July 2017 – Dec 2017)

●To be fully conversant with all hotel activities, facilities and services ● To ensure that staffs report for duty punctually wearing the correct uniform and name tag at all times ● To check on staff’s grooming randomly ●To ensure that all guests are provided with a courteous and professional service at all times ● To maintain a high standard of personal appearance and hygiene at times ● To supervise the staffs within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operating Manual ●To ensure that all employees have a complete understanding of and adhere to the Hotel’s policies and procedures ●To attend meetings as requested by the Assistant Manager or Assistant Front Office Manager ● To maintain up to date daily records of operational activities and guest comments in the communication book ● To ensure sufficient daily office supplies for operation and order accordingly if necessary ● To maintain a clean and tidy work area and check the functioning of all equipment ●Have a good knowledge about the city, the environment and other competitors in the business ● To carry out any assignment as designated by the Assistant Managers or Assistant Front Office Manager ●To constantly up-to-date on information of in-house activities, restaurant concepts and hotel information and recommend while checking guests in ● To ensure that all information boards are kept up-to-date ●To work closely with Housekeeping in ensuring the room assignment is clean prior to check in time ● Follow all cash handling and banking procedures to check out all customers efficiently ● To ensure all the vouchers signed by guest and authorized by the Assistant Manager or Assistant Front Office Manager ● Responsible to train and monitoring Rooms Administrator in handling of Apartment and Office reservations and invoices ● Responsible for the efficient and professional handling of apartment and office monthly rental and utilities posting charges ●To ensure rooms administrator to send apartment and office invoice to the tenant without delayed ●To ensure tenant and guest profile in the individual file are up to date. Updates guest profile accordingly, to recognize guest expectations and address any special guest ●To ensure all documentation are forwarded to Finance, FOM, AFOM and Hotline for record and refund process after guest check out ●To maintain up to date daily records of operational activities and guest comments in communication log book.

● To maintain up to date Apartment and Office File with valid documentation ●To work closely with AFOM and AM for apartment and office daily operations ● To attend meetings as required by Assistant Manager, Asst. Front Office Manager and Front Office Manager ● Ensure smooth check-in and check-out of all guests, through properly handling guest accounts ●To keep the Assistant Managers and Assistant Front Office Manager informed of staff performance

● To ensure a courteous and professional services are provided to all guests at all times ●To co-ordinate and supervise efficient and prompt message deliveries around the clock ●To have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained within ● To check and ensure staff’s job tasks are completed on time ● To monitor, assist and educate staff’s from time to time ● To ensure that all the staffs are following the policies and procedure of the Department and Hotel at all times ● Citadines Dpulze Cyberjaya

Guest Service Officer ( 18 Dec 2017 – Current )

Own Transport – Yes / Wiling to Travel – Yes

Expected Salary – RM 2500.00

Availability - 30 Days upon job confirmation

Reference:

Ms.Linda Harun

Former Front Office Manager

Cyberview Resort & Spa

016-***-****

Mr.P.Nedumaran

Former Assistant Front Office Manager

Cyberview Resort & Spa