Customer Service Sales
Resume:
BENKIRANE AMINE
Salesman
*********.**@*****.***
albaraha street 9 first floor flat n 01 n 02 Dubai,United Arab Emarates
LANGUAGES
English : written and oral
French : written and oral
Arab : written and oral
Spanish : basic knowledge
INTERESTS
Music, traveling
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with, I am excellent in working with others to achieve a certain objective on time and with excellence. In my previous role, I improved the performance, operations and productivity of my team
EDUCATION
ANAPEC : National Agency for the Promotion of
Employment and Competencies
Salesperson and cashier training
2014 - 2015
The specialized institute of applied technology hotel and tourism of Marrakech
Hospitality and tourism degree restaurant culinary and catering Management
2009 - 2011
University CADY AYYAD ; faculty of letters and human sciences Marrakech
One year graduate of sociology
2007 - 2008
High school diploma
Baccalaureate in Modern Literatures & Social Studies
2006 - 2007
EXPERIENCE
Aubaine french restaurant " CHALHOUB GROUP"
Waiter
29/09/2017 - Till present
Checked with customers to ensure that they are satisfied, and took initiative to correct any problems
Processed cash and credit card transactions correctly and efficiently
Heavily focused on customer service and relations to provide a pleasant atmosphere for customers
Buffalo Wild Wings
Waiter/Cashier
June 2015 - 28/08/2017 Opening team
Provided the customers with a pleasant dining experience and quality service
Greeted guests in a timely fashion and quickly determine their needs
Keito clothing store
Salesman
2013 - 2014
Provided excellent customer service while on the selling floor, fitting room and front end
Received and processed cash, check and credit payments -Recommended, selected and helped locate merchandise based on customers needs and desires
Styled mannequin designs and managed the store front
Celio clothing store
Salesman
2014 - 2015
Grow and ensure sales through customer service, relationship building, and product knowledge
Provided a complete shopping experience to all our customers
Performed daily store opening, closing, and clothing procedures
Forever living
Freelance salesman
Looking for clients
Sales and commercial animation
offer the products for sale
Demonstration of products and techniques to help the client make her choice
give product samples
Farmasi
Freelance salesman
advise clients and offer suitable products. and present the products, give information on their composition, advice on their use, to convince the customer to buy .
Kentucky Fried Chicken ( Marrakesh, Morocco)
Staff supervisor
2010 - 2014
Trained new staff members for restaurant and taught them about guest service expectations
answering telephones, and overseeing restaurant protocol
taking inventory, and placing food order
Monitoring the restaurant’s cash flow
and settling outstanding bills
Kentucky Frie
PERSONAL PROFILE
Marital Status : Single
Nationality : Moroccan
Built relationships with customers to increase likelihood of repeat business
PRESENTATION
SKILLS :
Strong customer service skills (developed through hospitality work experience and selling )
relationship-building
Active Listening
Verbal communication skills for selling
Conversational skills
Problem Sensitivity
Organizational skills
Self-motivation and ability to take the initiative Ability to work well under pressure Team-Player
Upselling skills
Quick learner, keen to learn and improve skills
Resolving customer complaints in a professional manner
Kentucky Fried Chicken
Sersatile team
2008 – 2010 Marrakech Morocco
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