CARLOS VELEZ

Slot Attendant - Harrah's Atlantic City

Brigantine, NJ

adep2y@r.postjobfree.com

609-***-****

#readytowork

Authorized to work in the US for any employer

Slot Attendant

Harrah's Atlantic City - Atlantic City, NJ

April 2018 to Present

Conducted troubleshooting and diagnostic procedures to locate the source of malfunctions. Completed speedy and accurate repairs to maintain machines. Promoted loyalty club membership, set up accounts and entered customer information.

Dispensed funds for machine jackpots and change for player needs. Answered patron questions about gaming machine functionality and explained how to properly use devices. Retail Sales Supervisor

Tommy Bahama - Atlantic City, NJ

April 2018 to August 2019

Checked inventory system to locate items at other stores, improving sales rates [Number]%.

Delegated tasks to employees based upon individual strengths and experience in [Area of expertise]. Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Taught junior employees how to meet operational and sales goals with proactive strategies. Delegated tasks to specific employees based on individual knowledge and strengths. Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions. WORK EXPERIENCE

Ordered merchandise with accuracy by verifying back stock and maintaining inventories. Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

Assistant Store Manager

Under Armour, Inc - Atlantic City, NJ

July 2012 to December 2017

Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Established, enforced and updated policies to keep business agile and responsive to changing market conditions. Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines. Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive

guidance.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.

Mentored team on effective upselling and cross-selling techniques. Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team. Ensured proper organization of store, responded to customer complaints and answered questions quickly. Encouraged professional growth and talent development in associates to increase performance in all areas. Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.

Processed credit and debit card payments and returned proper change for cash purchases. Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store. High School Diploma

Mainland Regional High School - Linwood, NJ

June 2011

EDUCATION

SALES STRATEGIES

SALES TECHNIQUES

TIME MANAGEMENT

OPERATIONS

SCHEDULING

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