Customer Officer

Curriculum vitae

Waheed Ahmed

Email : **************@*****.***

Mobile : +971-********* / 052*******

Accounts Receivable Collection Officer

Objective

Challenging opportunities where I can contribute my Accounting background and utilize my skills in a productive and rewarding environment.

Professional Employment in UAE

Working as a Accountant

From Jan 2020 till date Horizon7 Technical Services L.L.C in Dubai.

Handle customer calls and enquiries

Make Invoices/LPOs for the customers

Follow up payments from the client/service vendors

Perform general accounting duties and resolve billing enquiries

Knowledge on VAT implementation

Handle accounts up to finalization

Document Controlling

Create weekly/monthly reports

Communicate with other departments i.e. Sales, Purchasing, etc.

Report to the senior management regarding any issues/clarifications

Professional Employment in India

Worked as Accounts Receivable Officer

From July 2017 to Dec 2019 Saheli’s Estates Constructive ideas Hyderabad India.

Processing, verifying, and posting receipts for goods sold or services rendered.

Researching and resolving account discrepancies.

Processing and recording transactions

Maintaining records regarding payments and account statuses.

Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.

Working with the collections department to review accounts and client payment and credit history to develop new or better repayment terms.

Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.

Generating reports and statements for internal use.

Engaging in ongoing educational opportunities to update job knowledge

Professional Employment in Saudi Arabia

Worked as a Accounts receivable & Collection

Jan 2010 To June 2017 Eastern Trading & Contracting Co.(Ready Mix Concrete & Blocks).

AL-KHOBAR, KSA

Duties and Responsibilities:

Locate and notify customers of delinquent accounts by mail or telephone.

Prepared statements to credit department if customer fails to respond.

Monitor overdue accounts, received payments and post amounts paid to customer accounts

Generating invoices and account statements

Performing account reconciliations

Maintaining accounts receivable files and records

Producing monthly financial and management reports

Process accounts and incoming payments in compliance with financial policies and procedures

Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data

Prepared bills, invoices and bank deposits

Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

Verify discrepancies by and resolve clients’ billing issues

Facilitated payment of invoices due by sending bill reminders and contacting clients

Generated financial statements and reports detailing accounts receivable status.

Continue..P2

Worked as a Collections Officer (Credit Cards, Loan & TOD)

Oct 1996- To Dec 2009 SAMBA Financial Group in Collection Department.

AL-KHOBAR, Saudi Arabia

Collection Duties and Responsibilities:

1.Make Calls to Clients

Attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts. This includes calling customers at home, at work, and on their cellular phones.

2.Negotiate Payment Schedules

Speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.

3.Advise Customers

Advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.

4.Maintain Customer Files

Keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.

5.Prepare Statements Bank Statement in Cold Systme

Prepare statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.

6.Write Letters

Write letters to customers to inform them of their debts. When customers fail to meet their payment obligations and fail to make payment agreements, collections officers write letters to credit agencies, insurance companies, lawyers, and customers’ employers to collect debt without the customer’s aid.

7.Monthly review Cash Receipt with Tallyman system

8.Based on the Collector performance Hiring & Firing of Employees

9.Creating & Deleting STAR ID, LAN ID, TALLYMAN, and OUTLOOK.

10.Over all coordinator for handling Employees issues.

Technical Support for Software

Transfer accounts for the collectors in JESSR – RCC program.

Familiar with the JESSR – ORBIT program for collector’s information and to check the C-list.

Troubleshooting for the PC’s in case of any problems.

Working with the STAR program as to check the account information for any customer who is having an account in SAMBA financial group.

Taking back-ups at end of the day from the database management system

Attended Training Courses in Samba:

Effectiveness Business Writing

Advance Excel

Tallyman System (Credit cards, Personal Finance & TOD

Continue..3

Education

1991 BACHELOR OF COMMERCE (B.Com) From Osmania University, Hyderabad, India

1992 Diploma in Computers

Setwin Institute of Management & Computers HYDERABAD A-P

Technical Qualification

Data Processing Concepts

D- Base III+.

Skills Profile

Teamwork

*Experience of working in many different streams. Adapted and integrated successfully to different culture.

Organizational

*Throughout my post graduation, I have worked part time to finance my studies, gaining

invaluable experience whilst maintaining a good academic portfolio.

Commercial Awareness

*Aware that biggest single asset for any company is its staff. The need to recruit high-class employees and develop the skill of existing staff in fundamental to a company’s growth and success

Applications:

MS Office: Word, Excel and Power Point.

Language:

Read : Arabic, English & Urdu

Write : English, & Urdu

Speak : Arabic, English, & Urdu

Personal Information

Driving License: Saudi

Marital Status: Married

Nationality: Indian

Visa Status: Visit Visa

Reference available upon Request,

Contact this candidate