Executive Assistant Sales
Resume:
Argentina U. Capungcol
**************@*****.***
Ajman, United Arab Emirates
CAREER OBJECTIVE
Have a suitable career in a fast growing and established institution that provides challenge, professional advancement and personal enhancement where my education & experience will have valuable application.
PROFILE SUMMARY
Having 8 years of total experience in Office Administration and Client Service.
Qualified with Bachelor of Science in Business Administration Major in Office Management.
Have excellent working skills in MS Office Applications.
Expert in handling people of diverse nationalities, and renowned for being an excellent team player.
Meticulous approach to work with good organization skills.
Can handle multiple tasks effectively in a given working hour.
Excellent spoken & written communication skills in English.
Confident and capable of working on own initiative under strict deadlines.
Ability to adapt to new environments and grasp work quickly.
Well organized, systems oriented & have a keen attention to details.
Efficient, smart, reliable and hardworking.
Can work under pressure and meet deadlines.
WORK EXPERIENCE
Sales Coordinator/Executive Assistant (GM) – German Mirror Lubricants & Greases, Crystal Plaza, Buhaira Sharjah, UAE (Dec 2015 up to present)
Admin/Reception and Logistic Staff - German Mirror Lubricants & Greases, Hamriyah Freezone Sharjah, UAE (June 2014 – April 2016)
Customer Service Representative
– Hindujah Global Solutions, Quezon City, Philippines Project Eden: Medicare Plans – US Authorization Account (June 2013 – June 2014)
– Garrett & Talon, Mandaluyong City, Philippines
Just Flowers – Valentine Season Account (January 2013 – March 2013)
General Admin Staff – Westhill International School, Cavite, Philippines
(May 2010 – June 2012)
Job Profile as Sales Coordinator, Customer Service and Executive Assistant
Respond quickly and efficiently to incoming sales enquiries by telephone, fax and email.
Provide price comparisons from previous to present cost.
Preparing detailed sales order from the quotations and ensures approval with sales and managers of various departments.
Updating new enquiry and order details in the enquiry register.
Follow up with clients for order realization.
Releasing the Job card as per the agreed sales order to the concerned departments.
Develop and maintain strong business partnerships with major key accounts with professionalism and in the faster manner.
Follow through the documents that the clients are requiring concerning sales.
Directs the client complaints register and related records & coordinating with internal departments and resolving problem.
Monitor client preferences to determine focus of sales effort.
Manage all the requirements especially in documentation in every inspection as per shipment require (SGS, Intertek, Soncap, Bureau Veritas & Cotecna).
Maintain current and accurate client files and information.
Maintain a general sheet for all the orders tracking the ones confirmed by customers, released for production and dispatched for delivery.
Answer questions and solve problems for clients by listening, collecting data, and securing answers. Resolving their requests and questions promptly, courteously, and professionally.
Identify, research, and resolve client issues using the advanced process and tools.
Apply and process all the Visa requirements for Business trips of the CEO, Vice President and General Manager.
Arrange appointments for meeting the Managers and reservations as needed to.
Hotel booking for the customers who visit UAE for Business Developments. Job Profile as General Admin and Logistic Staff
Handle general administration tasks for the organization.
Perform other office functions such as attending telephone calls, fax communications, processing gate pass and assisting visitors directing them to the person appropriately.
Receive and send out courier both documents and parcel and be sure to register.
Prepare monthly report for each courier and for account settlement too.
Maintain general filing system and correspondence.
Assisting in planning and preparation of meetings, conferences as to what is needed
Communicate & prepare necessary office correspondence and be always updated.
Preparing shipping instructions from the delivery order and coordinating with client for the Bill of Lading and on all other shipping documents needed.
Prepare the import and export confirmation for payments for the forwarders and the like.
Assisting in HR related jobs such as recruitment with document processing and so as the evaluations and monthly salary.
Segregation of duties, leave plans, adherence to the policies and procedures, recognize and reward opulent efforts and regular team meetings.
Maintain office facilities including procurement processing of necessary supplies and equipment requirements, petty cash management, prepare & maintain expenses report.
Bookkeeping. Use information data and prepare reports and statistics for internal and external use and Auditing.
Coordinate all administrative and business details and made sure that they were properly done without delay.
Job Profile as Customer Service Representative
Attended training programs conducted by the company to stay up-to-date about product, service and policies
Remain updated by reading daily emails and announcements regarding new products & services launched by the company.
Input data and compile report information into a database.
Responsible for day to day operations, streamlining process issues, ensuring consistency over performance in line with statement of work.
Participate in the development of future information systems.
Recognize, document and alert the supervisor of trends and recommend process improvements as per client’s feedback.
Giving maximum productivity by attending more calls and resolving the customers issue / queries in less time.
Communicate & prepare necessary office correspondence. EDUCATIONAL HISTORY
Bachelor of Science in Office Management – University of Makati, Makati City Philippines
(June 2006 – April 2010) Curriculum includes Administration in Office Management Functions, Accounting, Business Math & Communication, Marketing and Management, Office Procedures, Basic Programming, Administration and Supervisory Skills, Intro to Humanities and Philosophy etc.
TECHNICAL SKILLS
MS Office applications.
Internet applications & E-mail – Outlook
PERSONAL DOSSIER
Nationality : Filipino
Date of Birth : 22 May 1990
Visa Status : Employment Visa
Language Known : English, Tagalog
CHARACTER REFERENCES
Available upon request
Contact this candidate