Customer Service Manager
Resume:
SUZANNE L PEADEN
NEW WAVERLY, TX ***58
*************@*****.***
Career Objectives
Seeking long term employment where I can be an asset in all fields with 18 years collections, and 10 years customer service experience.
Summary of Qualifications
I have 20 years collections experience. I also have 10+ years in customer service. I feel I can be asset to a company that is willing to train me to their specifications. I have various computer skills such as NLS, Reynolds & Reynolds, etc.
Work History
RFFC FINANCIAL, Conroe, Texas
Collections Specialist Feb 17, 2014 - Jan 24, 2019 All phases of collection from 5 days past due to write off status. Assisting customers in payment arrangements, extensions, and re-writes to bring their accounts current. Taking credit card and check by phone payments. Managed assistants to cover over 800 accounts daily. Also assisted in requests for copies of payment history and contracts.
User Friendly Media, Thee Woodlands, Texas
Collections Specialist May 25, 2007 - Sep 13, 2012 Collections for accounts over 30 days past due. Company published 65 phone books all over US and we collected from all the businesses that advertised. assisted in payments, and request for invoices and copies of ads. Texas Pre-Owned Cars & Trucks, Houston, Texas
Office Manager Jan 18, 2000 - Jul 24, 2007
Managed Office Completely. Ran Credit Bureaus, processed applications, processed contracts for customers automobile purchases. Collections of the auto accounts, repos, repairs, kept up with temporary tags and logbook, and also assisted customers with repairs and repair bills. Education
Sapupa Community College
High School Diploma/GED
Computer Skills
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Driver's License
Class C - Standard Driver's License
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