Manager Project

Resume of:

ROBERTO OPTHANIEL R. LOZANO

** ********* **. ***** ***** Park Village, Merville

Paranaque City

Tel no. 4632600

Mobile No. 099********

Email Add: ********@*****.***

Certification/ Trainings: Project Management Training, ITIL certification (V3)

WORK EXPERIENCE:

FSG Capital – IT Consultant/ Project Manager

March 1,2019 – to present

Evaluate, validate and recommend the purchase of IT related equipment as follows:

Routers, switches and WIFI/ access points

PABX

Security equipment - Biometrics/ RFID/ CCTV

Firewall

UPS

Computers/ Servers

Telco providers

Fire Suppression

Assists and recommends in the design of the network including the server room as per requirements of the client.

Attends meetings and collaborates with the vendor/ supplier/ service provider on the client’s network requirements.

Validates recommendation of the service provider.

Ensures that all works are performed and done in accordance with the standards set by the client.

DJRL Security Equipment Trading – Head of Technical Operations

April 2015 to present

Conduct ocular inspection to small, medium enterprise.

Consult with businesses regarding CCTV security system needs.

Performed appropriate measurements for installation purposes.

Install CCTV systems in Commercial settings including parking lots inside stores and over registers as requested and needed.

Make recommendations regarding where cameras should be installed according to individual building's construction.

Perform residential installations of CCTV security systems.

Test all installations and setups to make sure they worked properly.

Deals with supplier/vendor on the acquisition of the equipment.

Provide training on system use once installation completed.

Prepares cost and budget of the project.

IBM – ISD (IBM Solutions Delivery) – Shift Lead working for Thomson Reuters

Feb 2015 – April 2015

same job description as stated below

Thomson Reuters - Team / Shift Lead

June 2010 – January 2015

Manage the Team’s schedule/ shifts to ensure that the all shift schedule is staffed at all times in order to meet Service Levels and Team Targets.

Track and analyze ticket request in SM9 requests and generate statistical reports. Review Volume Requirements and provide recommendation for staffing requirements.

Provide recommendation for acquisition of equipment, tools, and space needed to allow team members to adequately support the customers.

Ensure that team is providing first-class desk side (including desktops, laptops, IP phones and mobile phones) service support for internal clients from beginning to closure.

Ensure requests are received and handled in a professional manner and logged with sufficient information.

Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.

Manage day-to-day activities with hands on approach, upholding the industry service standards and expectations to ensure that the team goals and SLA’s are met.

Conduct daily shift and periodic meeting to make sure the team understands daily goals, task assignments, and important communications.

Manage 2nd point of Escalations when SLA & End User Satisfaction fail. Act as a further escalation point for customers and internal IT Support teams.

Takeover or assist a Workplace Engineer with their ticket or calls when necessary. Provide floor support when available.

Perform interviews and applicant screening as required.

Enforce Company & Department Rules, Regulations and Standard Procedures.

Trends and Technologies, Inc.

Project Manager – Project Management Office

August 2008 – June 2010

Direct and manage project development of sales from beginning to end, specifically Cisco, Nortel and Avaya products.

Define project scope, goals and deliverables that support business goals in

collaboration with senior management and stakeholders.

Develop full-scale project plans and associated communications documents.

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

Ensures that the deliverables to clients are met and delivered with superior quality and within the prescribed timelines.

Reviews and participates in major activities within the project such as requirements definition, user acceptance testing, etc to ensure qualify of any applicable project deliverables.

Plans, manages and controls all phases of projects across teams, including definition study with client, design and actual implementation in large-scale system environment

Monitors work deliverables through resource planning, project scheduling, time estimates and forecasting·

Identify and manage project dependencies and critical path.

Plan and schedule project timelines and milestones using MS Project.

Track project milestones and deliverables.

Develop and deliver progress reports, proposals, requirements documentation,

Manages risks and issues by anticipating and identifying back up plans to achieve the project objectives.

DKJennings Consulting Inc.

Project Management Technical Consultant

June 2005 – July 2008

Support infrastructure development by installing, configuring and providing support on other servers both in-house and at client’s location.

Interface with customers to gather deployment and infrastructure requirements.

Handles the IT infrastructure (LAN/WAN) of the company by doing preventive and active maintenance on both hardware and software.

Accompany project consultants and aid in fulfilling customer requirements by providing technical inputs.

Ensures IT facility meet the needs of individuals and projects

Evaluates new and most innovative technologies and determine how these can help with the organization.

Gilat Satellite Networks Ltd.

Program Manager

May 2001 – August 2003

Responsible for sourcing out suppliers and negotiate cost on the initial installation of VSAT’s for customers and ensure that installation is within quality.

Handled the documentation and processing of Purchase Order made by customers and monitored the timely delivery of the equipment.

Conducted site inspection of hub site on electrical, cable raceway, air conditioning requirement prior installation of hub equipment.

Interfaced and coordinated with freight forwarders/ brokers on the companies’ importation.

Responsible for the overall project implementation on delivery, installation and acceptance.

Maintained ongoing contact with the clients to assure that the project is kept on schedule.

Handled logistics and inventory of all equipment shipped in the Philippines and responsible for the safekeeping of spare equipment in the warehouse.

Represented the company for product presentation on specific clients.

Philippine National Bank

Bank Executive Officer (Technical Operations Division – Communications Network)

May 1999 – May 2001

Monitoring and management of communications database backups, logs, and journals; installation, maintenance and upgrading of database software.

Implemented the installation of ACT Frame Relay Access Device (FRAD) of more than 150 domestic and international branches for their LAN (TCP/IP) and WAN (SDLC).

Assisted in planning and design and implemented the migration from IBM Front End Processor (SDLC) 3745 and 3725 to Cisco 7513.

Assisted in planning and implement the use of PC’s as back room using TCP/IP protocol.

Worked and coordinated with telecommunication engineers on the installation of modems, ACT FRAD, Motorola Vanguard for Y2K implementation.

Implemented the dial backup of domestic online branches for Unisys Teller Terminal and ATM.

Performed the testing, evaluation and recommends various voice and data communications equipment and test equipment e.g., Routers, Switches, Modems, Multiplexers, FRAD.

Research and resolution of problems related to IT issues as escalated; acting as liaison with other department units in the resolution of day-to-day communication and operational issues.

Administered and coordinated the installation and upgrade of the Banks PABX (Nortel SL-1).

Informational Technology Officer

(Technical Operations Division – Communications Network)

October 1994 – May 1999

Conducted site inspection of domestic branches on electrical (grounding and outlets) and computer requirements prior conversion to online.

Implemented the transfer of all data network from Escolta to Financial Center using the Banks acquired SCITEC multiplexers.

Coordinated with telecommunication carriers on the transfer of all leased lines and back haul link of PLDT, PT&T, and Globe Telecom.

Installed Unisys Teller Terminals, PC’s and ATMs and communication lines for domestic branches.

Oversee the quality testing of data communication lines using protocol analyzer and coordinate with carriers telecommunication engineers.

Data Encoder / Computer Operator IV

(Technical Operations Division – Communications Network)

June 1992 – October 1994

Activates teller terminals and Automated Teller Machines through the operator console.

Prepared reports on terminal and line downtimes and status of teller terminals and ATM”

PERSONAL DATA:

Education/Course : B.S. Electronics and Communication Engineering

Feati University 1981-1987

Computer Engineering Technology

Access Institute of Computer Technology 1988-1989

REFERENCES: to follow as needed.

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