DATTATRAY S. PHATNAIK

Phone: +968-******** (Muscat, OMAN); E-Mail: adeow3@r.postjobfree.com; Nationality: Indian

Head – IT (exp.11+yrs.)

Analytical "IT decision maker" to create business values through technology in context of Business functionalities and subsequent growth objectives with proven 14+ years of experience in the field of "Information Technology". Adept at IT infrastructure plus IT security management. Committed in designing effective and streamlined systems within technology budget with vast experience in implementation, deployment and project management.

Key strengths include;

- Cybersecurity -IT Infrastructure Management -Business Process

- IT Planning and Strategy -SLA Compliance and IT Governance - IT Roadmap

- Stakeholder Management -Vendor Management - IT Operations

- IT Procurement -IT Asset Lifecycle Management -IT Escalation Matrix

- Customer service excellence and quality standards - IT Compliance and security governance

- Software Testing - Team Management -Technical Support

- Service Management -Outsourcing contracts -Incident Management

- Change Management -Helpdesk

EMPLOYMENT PROFILE

Since Oct’09 at Shah Nagardas Manji & Co. LLC, Muscat, Oman as “Head – Information Technology”.

Sep’08-Oct’09 at Intercarat Jewelry Pvt. Ltd., Mumbai as “Assistant Manager-EDP/IT”

May’08-Sep’08 at Ambrosia InfoTech Ltd., Mumbai as “Senior System Administrator”

Dec’07-Apr’08 at I-Flex Solutions on payroll of CMS Computers Ltd., Mumbai as “Customer Engineer”

Mar’07-Nov’07 at IngersollRand International India Ltd., Mumbai as “Information Technology Executive”

Nov’05-Feb’07 at QualityKiosk Technologies Pvt. Ltd., Navi Mumbai as “Network and Database Engineer”

Key Result Areas:

-A technical voice within Senior leadership team and guide decision making and business planning as we scale.

-Planning, organizing, directing, controlling and evaluating the operations of information systems and electronic data processing (EDP).

-Developing and implementing policies and procedures with SLAs for electronic data processing and computer systems operations and development.

-In-charge to hire and manage IT personnel and contractors to design, develop and implement required IT infrastructure systems.

-Determine the technological Roadmap and to lead and manage the same to execute in a defined timeframe.

-Meeting with Managers to discuss system requirements, specifications, costs and timelines.

-Hiring and managing information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.

-Controlling the computer systems budgets and expenditures and provides strategic direction for the development of complex system solutions to maximize efficiency and minimize operating costs.

-Determines feasibility of proposed systems or assignment is in terms of personnel, equipment, cost and time within systems and development scope. Gather information from various sources for estimating the cost figures for the areas identified

-Identifies areas of improvement in current business systems portfolio and suggest new system opportunities

-Ensure BCP/DR and IT-Security projects are planned, executed and delivered within constraints of scope, time and effort

-Administering and Troubleshooting hardware, software, storage and network operating system.

-Monitor and Keep a track record of Vehicle Management System (VMS) and Employee Biomeric Fingerscan machine to ensure that the HR and Payroll module of ERP is functioning without any discrepancies or issues.

-Providing orientation to new users of existing technology.

-Training staff about potential uses of existing technology. Providing individual training and support on request.

-Maintaining current and accurate inventory of technology hardware, software and resources.

-To ensure technology is accessible and equipped with current hardware and software. Advise, upgrade and implement IT security plans

EDUCATION

-Executive MBA-IT and Systems from Indian School of Management and Study (A+ grade).

-Computer Engineering from Abhinav College of Engineering & Polytechnic in 2005 (First Class).

-Diploma in Computer Engineering from Abhinav College of Engineering & Polytechnic in 2003 (First Class).

-S.S.C from Maharashtra Board in 1999 (First Class).

SUMMARY ON ACHIEVEMENT

Created execution roadmaps for purchases, budget controls, IT infrastructure, security, crisis / disaster & business continuity plans, asset management, intellectual property protection, ERP, application & software development/implementation business, and so on to reduce overall operational costs of resources, infrastructure and applications as well as create an alignment between business / technology plans and strategic initiatives at the top level.

Cost Control - Created execution roadmaps to reduce overall operational costs of resources, infrastructure and applications as well as create an alignment between business / technology plans and strategic initiatives at the top level

Revenue generation - Added new consultants to the team for IT-pre-sales activity which has generated total revenue of US$ 400,000 till date

Project - Implementation of ERP application for the entire organization across all the branch offices.

Project - IT-Infrastructure setup for Hospitals to implement the PACS (Picture Achieving and Communication system) to enable Doctors to diagnose and treat the patients at very granular level.

It Services - achieved over 98% IT service satisfaction for offices and remote locations in across all local and global locations.

IT Services - on-premises Hosting of Web applications and many others.

Established and scaled up IT infrastructure and operations along with business growth in phases

Steered IT service delivery plus users; achieved over 95% IT service satisfaction for offices and remote locations in Oman, India, Qatar and UAE.

Setting up a Data Center and building a team for IT-Security and Network operations, as a part of Business Continuity Planning and Disaster Recovery.

Migration of Servers from on-premises to Hybrid Cloud

PERSONAL DETAILS

Date of Birth 23rd March, 1985

Permanent Address 1/13 Madhusudhan Sai-Niwas C.H.S., Near Ahilya Vidyalaya, Bhandup (W), Mumbai-400078, Maharashtra, India.

Present Address SNM Resident, 2nd Floor, Flat #32, P.O Box #2908, P.C.112, Ruwi, Muscat, Oman.

Residence ID no. (Oman) 81297666

REFERENCES: Available on Request

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