Sales Customer Service
Resume:
NISHKA GOVENDER
Dear Hiring Manager
As a skilled individual, I read your posting for a job vacancy with interest. My experience aligns well with the qualifications you are seeking at your company, in particular my role as a Customer Service Host at Azura Media, Front Desk Receptionist with IFA Zimbali and Sales Consultant as well as Receptionist at Harley-Davidson Durban, I am certain I would make a valuable addition to your organisation.
Over years’ experience as well as at my present place of employment, I have developed many skills to assist with the rapid growth of the companies I have worked at. I was tasked with scheduling appointments, capturing customer information on soft copies using Microsoft Office as well as a hard copy document as well as handling beverage orders, working with a Customer Relations Management, understanding SLAs and keeping a level of high standard with clients are a few of my priorities. I am capable of handling secretarial duties with ease and on many occasions have been complimented on treating clients with the utmost respect and excellent service delivery by my managers and bosses as I show competence and a positive work attitude. This proves I am known for my excellent client-facing skills. Being in this position, I can handle more than just the occasional visitor and phone call. I also excel in merging business and user-needs into high quality and find cost- effective solutions to client based problems.
In addition to my experience and personal qualities, I have gained many skills and have a passion to develop myself and I see your vacancy as a unique opportunity to work in a high-class institution and benefit from the knowledge I will be given. I jump at the opportunity to gain experience with one of the most recognisable industry names in the world and look forward to playing an important role in helping your company deliver the changes required to achieve your company’s ambitions. In summary, I am able to offer your company great enthusiasm, passion and strong capabilities for advancement in the industry. I thank you in advance for your time and considering my application and I would very much like an opportunity to meet with you personally to discuss my candidacy further.
Yours sincerely
Nishka Govender
26 Aloe Crescent
Tongaat
C: 072-***-****
CURRICULUM VITAE OF
NISHKA GOVENDER
Nishka Govender
26 Aloe Crescent
adeoue@r.postjobfree.com
CURRICULUM VITAE OF NISHKA GOVENDER
PERSONAL DATA
First name : Nishka
Surname : Govender
Identity Number : 970-***-**** 087
Date of Birth : 04th September 1997
Home Address : 26 Aloe Crescent
Unit 6 Nash Mews
Westbrook, Tongaat
4399
Cell Phone number : 072-***-****
Gender : Female
Marital Status : None
Nationality : South African
Languages : English(read, write, speak)
Basic Afrikaans(read, write,speak)
Basic isiZulu(read, write, speak)
Health : Excellent
Own transport :
Yes
QUALIFICATIONS
SECONDARY EDUCATION
School attended : Seatides Combined School
Highest Standard passed : Grade 12
Year passed : 2014
Subjects passed : English
Afrikaans
Mathematics
Biology
Geography
Business Studies
Leadership roles : School prefect in Highschool
Class Monitor
Captain of School Volleyball team(Grade 10- Grade 12) TERTIARY EDUCATION
Name of Institution : University of KwaZulu-Natal
Qualification : Bachelor of Science in Microbiology and Genetics Period of study : 2015- present(part-time)
Name of Institution : University of KwaZulu-Natal
Qualification : Various online training courses for Harley-Davidson personnel including sales training
Period of study : 2019
Extramural activities : Reading, Meditation, weight training Other achievements : Represented the school at a Top Schools Tournament Volleyball
Represented TONVER at a Friendship Games
Tournament for Volleyball
EMPLOYMENT HISTORY AND REFERENCES
MAY 2020 – PRESENT (PERMENANT POSITION)
Name of Company : Azura Media Ltd
Role at Company : Customer Service Host
Period of Employment : May 2020 - Present
JANUARY 2019 – FEBRUARY 2020 (PERMENANT POSITION)
Name of Company :
American Eagle Motorcycles T/A Harley-Davidson
Durban
Role at company : Sales Assistant/ Receptionist
Period of employment : January 2019- March 2020
Employer contact number : 083-***-****
JULY 2017- PRESENT (WEEKEND POSITION)
Name of Employer : Beverly Gaul
Name of Company : IFA Hotels and Resorts Zimbali Ltd Role at company : Weekend Front Desk Receptionist at IFA Sales office Zimbali
Period of employment : July 2017- February 2020
Employer contact number : 082-***-****
PROFESSIONAL EXPERIENCE
Receptionist role at Zimbali Sales Centre- IFA Hotels and Resorts: Capturing data of clients on Microsoft Excell
Reception/ Switchboard
Handling of vouchers and assisting clients with small queries Answering calls
Handling customer complaints either via emails or by phone calls Capable of working with Microsoft
Calling clients to confirm bookings for Zimbali Vacation Club Tours Assisting a team of sales agents with general admin duties Booking clients for tours and other company related tours Sales Assistant and Receptionist role at Harley-Davidson Durban Dealership: Assisting customers with riding gear and advising the safest equipment Ensuring daily that show room floor is neat and tidy Planning dealership events and executing it timelessly Managing stock coming into the dealership as well as carrying out accurate stock control
Visual merchandising of stock
Handling the till as well as cash
Taking calls from customers as well as replying to them via email Merchandise sales and consulting
Stock take coordinating
Management of retail sales and promotions
Shop layout coordination
Sales driven
Customer Service Host and Guest Services Role at Azura Media: 1. Assistance with, management and analysis of inbound customer support, which includes
International toll –free telephones
Live chat
2. Dealing with and following up on customer queries. 3. Utilizing propriety software to determine the status of the customers situation 4. Logging errors and following up matters with third party service providers who manage the
propriety software used by customers.
5. Logging errors and following up any issue with any third party who is involved in providing
outsourced services to customers.
6. Assisting with the implementation of customer loyalty programs and allocation of customer
awards.
7. Drafting content for customer emails, newsletters and web site content. 8. Implementing systems for early recognition of player groups or segments. 9. Contacting VIP customers.
10. Monitoring and analysis of competitor offers and promotions. 11. Assist with recruitment and in-house training of other staff members. 12. Providing assistance to other areas of the company, including all areas of payment processing.
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