Raju Jampana, Cell: +** (0-992*******, Location: Bangalore, Email: adeorx@r.postjobfree.com

Business Leader and Technologist

IT Infrastructure (Networks, Data Centre, Cloud, Security & DevOps) Technology, Platform and Application Services Vice President, Director, Business Head, Delivery Head, IT Strategy, Practice, Transformations & Transitions, Pre- Sales, Support Operations, Governance, Customers & Accounts, Programs, Projects, PMO, Contract, Vendor & Partner Management

Certificate in Global Business Leadership-1000 Leaders, PMP, MSP, PRINCE2 & ITIL Profile

Dynamic, results oriented senior Business, Technology, Service Delivery, Practice, Service Assurance, ITSM, Transition, IT Strategy, Transformation, Consulting, Program & Project Management professional with 22 plus years of experience in IT Infrastructure Management, associated Applications & Services (Cloud, Networks, Data Centre, End-User Services, IT Security etc.).

Currently serving as VP-Infrastructure Services and having served in the recent past as Head-IT Projects (Applications, Enterprise Networks, Data Centre, Cloud etc.), Transformation Director (Data Centre and Cloud services) and Program Delivery Head/EMEA Customer Delivery Head (Major Accounts – Enterprise Network and Security Services), he has excelled in transitioning, leading, growing, owning and driving the Internal IT, IT Managed, IT Support, Professional Services delivery & Practice/Project/Program governance for major Internal & Enterprise Customer engagements across various industry verticals and domains. He also has a considerable exposure in managing internal IT Infrastructure and Applications landscapes. He has been appreciated and recognized multiple times for building IT Strategic and Roadmap, Customer & Client relationships, industry standard Governance frameworks and generating superior Customer Satisfaction results, in addition to successfully managing IT operations, complex transitions, delivery and practice. He has managed internal budgets and allocations, P&L’s in excess of $30M and has been also involved in achieving short and long-term business targets via Pre- Sales, RFP’s, Solutions and Bids. He has closely worked with multiple stakeholders (internal & external) to identify, propose, design, build, implement, deliver and support efficient IT initiatives by exploiting various systems and technology options which were aimed to achieve business and cost transformation in tune with the overall Business and IT strategy. He has demonstrated ability to plan and build effective teams, delivery groups, facilitate organizational change, and lead new or expanding initiatives in large, cross-functional, or multi-company efforts. He has managed geographically dispersed teams of more than 150 plus team members and brought in governance mechanisms which have contributed to seamless transitions, agility, reduced risk, customer focus, standardization, quality assurance, improved SLA/KPI adherence and service experience. He always emphasizes on delivering business value adds by Continuous Service Improvements and Innovations. He possesses effective leadership with excellent analytical, organizational, and interpersonal skills to successfully drive and deliver assignments involving international and domestic customers, senior stakeholders, and teams. Key Focus Areas

Business Leadership, Strategy,

Development & Growth

Digital Transformation Stakeholder Management

(CxO, and other levels)

Service Delivery, IT Support Operations &

Assurance, Delivery and Operations Risks

Assurance

IT Services, Strategy & Management,

Platform Management

Transitions & Transformations

Program & Project Management (Waterfall

& Agile), PMO, Standardization,

Governance

Practice (Cloud, Networks, Data

Centre IT Security) & People

Management

Delivery Assurance & Continuous

Improvement

Consultant (Business, BI, ETL, IT Infra, App,

Cloud & Networks), Practice Development

Customer/Client Delivery and Account

Management

Pre-Sales, Contact, Vendor &

Partner Management

Professional Experience

1. Company : Saksoft Ltd.

Role : Global Practice, Delivery and Operations Head - Infrastructure and Cloud Practice Designation : Vice President and Business Unit Head – Infrastructure Services Tenure : Mar 2018 till Present

Verticals and Accounts: Retail, Telecom, Fintech, Ecommerce, Transport & Logistics etc. Highlights and Responsibilities:

Part of Leadership team and reports to Senior Vice President-Information Management. Also works closely with the Managing Director of the company.

Setup, Drive and Grow Infrastructure Services Business Unit, Cloud & Security practice in the group. It is one of the strategic areas identified as part of the Saksoft’s 2020 plan. Own and Manage P&L of Infra & Cloud Services Business Unit.

Setup and own IT Cloud, DC, and Security Operations Centre. Drive IT and Cloud Security Assessments, Solutions, and Implementations. Manage these engineering platforms and associated products and services.

Make sure the delivery organization and governance are setup and continuously refined to satisfy customers and to also explore cross selling and account mining opportunities.

Own Delivery of the Infra Services, Transitions, Customer Satisfaction, Continuous Improvement and Delivery Governance. Maps with very senior stakeholders from customer’s side like CIOs, IT Directors, and Presidents etc.

Identified & Strategized key focus areas for Infrastructure Services (Cloud Technologies-Microsoft Azure, O365, AWS, DevOps, Digital Transformation, Security, Data Centre, ITSM and ITAM). Initiated AWS and Azure Gold Partnerships.

Develop & Drive business plan. Secured buy-in from senior leadership and board.

Identified key focus areas, people/process/technology requirements, target customer segment & offerings, marketing

& sales strategy (Account hunting, mining etc.) to grow the Infrastructure Services Business Unit.

Started the Cloud, DevOps, DC Hosting, Security Practice, Managed Services & Engagement Models.

Has been highly appreciated for contributing technically in terms of understanding customer and market requirements and proposing Saksoft’s cutting edge Cloud and other Infra solutions.

Identified and built vendor/partner eco-system as part of positioning Saksoft as E2E turnkey partner for Enterprise customers. Developed Go-To market offerings.

Successfully managed and partnered with multiple partners and vendors for delivery of various Projects and Services.

Decision maker in identifying vendor requirements, finalizing key partners, building senior level engagement and closing all legal and contractual requirements like MSAs, Supplier Agreements, NDAs and associated financials.

Successfully owned contractual readiness in terms of Master Service Agreements, Contracts, Statement of Works, and Proposals involving senior level legal, commercial and financial leaders.

Successfully initiated ramp up of the Business Unit with a mixture of internal reskilling and external SME experience in line with Business Plan, Cash Flow and other organizational parameters. From a zero-member team, it has now grown to 25 plus in strength.

Driving Sales team and mapping them specific targets, in addition to Marketing pitches, Account Mining, Cross Selling, roadshows and identifying potential prospects. Driving and contributing in Pre-Sales, RFIs and RFPs for cutting edge technology solutions.

Within a span of 1 year, I have been able to generate a strong traction and pipeline of around $1.5M for Infrastructure Services. Currently driving the Infrastructure Services revenue towards $2.5M as FY 19-20 target.

Have been already instrumental in winning key deals related to Cloud AWS Managed Support Service, Enterprise Exchange Messaging platform migration to O365, IT, Security and Network Assessment, Microsoft SharePoint Online Migration, Azure Firewall Design, DC Services and Operations, Implementation and Managed Services. Owned successful delivery of these engagements.

Own and manage the P&L, Margin, Profitability, Staffing Pyramid and related Balanced Score Card performance metrics as a Business Leader and head.

2. Company : Amicorp Management (I) Pvt. Ltd (part of Amicorp group) Role : Head – IT Strategy, IT Projects & Programs, PMO & Governance, Delivery and Operations Designation : Head – IT Projects

Tenure : Aug 2017 to Mar 2018

Verticals and Accounts: Group Internal IT to support global Amicorp’s financial, wealth, banking, assurance, legal and Corporate services

Highlights and Responsibilities:

As part of leadership team, head a business-critical assignment to analyze Internal Enterprise as-Is Internal IT

(Infrastructure & Applications), perform Gap analysis and propose near, medium and long-term IT roadmap

(Technology, People, Process, Budget, Investments etc.) In line with Business strategy and vision. Worked closely with the Board, CEO, CIO, COO, CFO and other key stakeholders. Reported to the COO of the company.

Focus areas include current IT Applications, IT Networks, Infrastructure, Technology, Overall Architecture, IT Security, PMO, Business Transformation, Programs, Projects & Changes, Vendor partnerships, Platform Re-Engineering etc.

Developed detailed IT Business case & strategy roadmap involving key IT architecture & organization changes with focus on IT simplification, minimizing In-House development, Software & Infrastructure rationalization, Technology and Network upgrades, Phased wise Cloud adoption, Testing Automation, TCO reduction, Staff right-sizing etc.

Applications landscape included internally developed Java/.NET based & third-party platforms/products, integrations with ESB-MDM, DMS, Lotus Domino platform, Reporting platform, Web-Services etc.

Infrastructure landscape includes Data Centre, Hosting, Compute, Storage, Networks, Connectivity with global offices, Security, Mail, Data Protection technologies etc. Contributed in improving their Delivery and Internal Operations including Service Desk and ITIL based governance.

Recognized for bringing a noticeable improvement in the delivery of internal Programs, Projects and Changes by setting up PMO, deploying the required governance, tracking and forecasting best practices. Overall ownership of delivery of Programs, Projects & Changes within the organization, which are executed by Project and Operations teams.

Leading a major business transformation strategy to standardize and automate multiple reports generated across the enterprise via the BI and ETL QLIKSENSE platform.

Owning a business critical and regulatory compliance program to ensure the overall organization and the various offices are fully ready to report and comply with the various international regulations like AML, FATCA, CRS, etc. This also involves the required planning and execution methodologies to make sure that the required IT systems are up and ready to support the business to comply with regulatory reporting across various jurisdictions.

Developed a robust vendor eco-system with the associated governance to make sure appropriate vendor and industry capabilities are leveraged based on the business criticality, budget, internal capabilities, cash flow etc. 3. Company : Wipro Technologies Ltd.

Role : Lead – Strategic GIS In-Flight Project Governance and PMO Designation : Transformation Director (Data Centre Transformation and Cloud Services) Tenure : Jan 2017 to Aug 2017

Verticals and Accounts: For GIS – Global Infrastructure Services, multiple accounts Highlights and Responsibilities:

Lead a strategic initiative to transform, standardize & enhance In-Flight IT Projects Delivery for more than 15 accounts.

Setup In-Flight PMO office to improve Project Governance, design and implement best practices.

The Projects are scoped to deliver various infrastructure solutions related to Data Centre, Cloud, Networks, Compute, and End-User Services etc.

Played a key role in helping the Project and Account teams to farm Cloud and Data Centre related opportunities, facilitating/finalizing solutions and then governing the delivery of the related transformation programs/projects.

Facilitated delivery of cloud migration projects by project teams for their end customers involving migration from On premise to Wipro’s hosted private cloud in addition to hybrid cloud environments involving AWS and Azure.

The initiative will address the business need for best in class Project Delivery governance that is standardized and which improves the customer satisfaction targets related to GIS Project management and Service Delivery capabilities.

One of the key initiatives is to bring in improved Reporting and MIS at the Enterprise level and provide the capability to the GIS leadership to get a strategic view of the entire landscape that will facilitate proactive decision making and building strategy.

Identify and drive opportunities related to improving efficiency, automation and simplification.

Manage stakeholders at all levels to achieve the agreed objectives with quantifiable results.

Successfully implemented the initiative in 15 customer accounts across various verticals.

Quantifiable improvements in Project Governance and CSAT ratings reported owing to the initiative. 4. Company : Tech Mahindra Ltd.

Role : Onsite EMEA Customer Delivery Head, Offshore Delivery and Group Head, Transition Head, Lead IT Technology And Process Consultant

(Telecom Enterprise Networks – Managed Services – Pre-Sales, Service Delivery and Assurance, Infrastructure Services – Networks, Data Centre, Security etc. – Practice, Projects, Delivery & Operations)

Designation : Program Manager

Tenure : Total - May 2010 to Jan 2017

(Jan 2016 to Dec 2016 – Swindon, UK covering entire EMEA region) Verticals and Accounts: BT Enterprise CPG and BFSI Accounts – (P&G, MARS, SAB Miller, Credit Suisse), Verizon Enterprise Solutions (EMEA - Pre-Sales and Solution Delivery), Major UK BFSI Enterprise BFSI Account – Nationwide Building Society Highlights and Responsibilities:

Played a key role in proposing, finalizing and driving IT and Business Strategy for various Enterprise Accounts, especially with respect to Infrastructure and Applications

Onsite Customer Delivery Head for a major engagement (Verizon), designing & driving transitions of around customer 86 accounts, setting up Delivery and interfacing with various senior stakeholders across EMEA region

Played a key role in identifying key roles, rebadging and ramping up transition teams.

Successfully managed multiple customer accounts as an offshore Delivery Head – Networks – Solutions, Pre-Sales, Service Delivery and Assurance/Operations.

Was successfully owing and managing the BT account and its Enterprise Customers (P&G, MARS, Credit Suisse, MARS etc.) for Networks. This included Managed Support Services, Transformation and BAU Projects, including NOC and SOC. In a way, was also responsible for the related practice and delivery.

One of the key responsibilities and focus areas was to also setup Project Delivery and Operations governance for large accounts to improve external and internal CSAT.

Played a key role in turning around Project/Program delivery cycle time, Right First Time, On-time Delivery and CSAT for some of the major BT contracts, resulting in major cost savings and efficiency optimization. Was rewarded for the achievements.

Played a key role in the Nationwide Building Society Network Transformation and Managed Services deal.

Instrumental in setting up the Network Practice (Internal and for the customer- Nationwide Building Society), Project office governance and Design competency. Drove Network transformation engagements as Delivery Head post winning the deal.

Headed Service Delivery of major BT accounts - E2E Programs, Projects and Transformations (E2E, Lead to Cash) in the enterprise LAN, WAN, Voice, Security space from Inception to Closure

Program and Delivery Managed a portfolio of more than 100 E2E projects at any point of time via a team of 150 plus people.

Managed multiple partners and vendors for hands and feet, professional and hardware/software services across multiple geographies.

Responsible and accountable for delivery of Solutions, Plans, Designs, Configurations, Changes, Implementations, Deployments, Roll Outs, Third Party Supplier and Contract Management, Inventory, Billing etc. by the project teams

Directing, Driving and managing the Service Assurance/NOC’s/Operations/L0-L1-L2-L3/Service Desk across all the geographies. This includes critical Data Centre and Enterprise related areas involving Networks, Compute, and End User Services etc.

Closely worked with senior stakeholders (customer, internal, delivery units) to identify and define requirements

(Business and Technical), solutions and implementation strategies. Also involved identification of new products and technologies.

Turned accounts like P&G, Credit Suisse into Green (CSAT, SLA/KPI, Financial health) for the 1st time in their history.

Successfully planned and led Due Diligence and Knowledge Transfer of complex and bespoke engagements as part of overall business case. Designed, drove and managed transitions successfully under record time without major escalations and under challenging environments and ensured seamless service readiness.

Recognized for successfully planning, designing and deploying integrated Delivery (offshore and onsite – ring fenced and shared services), Operations, Governance and Business Continuity models by closely working with Account teams, CDM’s and SME’s.

Started, ramped up and managed large delivery and operations team of 150 plus FTE’s, (offshore and onsite – Technical Managers, Project & Program Managers, Technical Designers, Architects, L1-L2-L3 Engineers, Business Analysts etc.) delivering across all geographies and in multiple languages, owning and driving the business growth/P&L (>$30M).

Highly involved in conceptualization, planning, execution of the engagements along with risk management.

Planned and ensured delivery readiness by driving internal and external support teams to recruit, hire and train teams under challenging timelines.

Planned and ensured delivery environmental readiness (ODC’s, Connectivity, VDI’s, Accesses etc.) by mobilizing IT teams.

Closely involved in Capacity Management, Forecasting, People and Team management, HTR ratio, Training, Staffing rotation, Career planning etc.

Highly recognized by senior Tech M, Client and Customer stakeholders for turning around CSAT, Service Performance and Financial health of some of the very complex, challenging and bespoke engagements to Green.

Played a key role to identify, customize, deploy and streamline various SLA’s/KPI’s across multiple customer contracts

Credited with design of proactive Jeopardy management mechanisms to ensure adherence of the contract SLA’s and KPI’s in addition to internal Quality framework.

Appreciated for standardizing many customer processes with realization of quantitative business benefits.

Instrumental in planning and owning 30-60-90-180 day’s improvement initiatives.

Have been credited for continuous improvements in SLA/KPI adherence.

Led new bids and business opportunities (RFI’s, RFP’s etc.) by closely working with Sales, SME’s and leads from existing and new Customers. Drove solutions and commercials including acceptance by senior stakeholders.

Appreciating for successfully demonstrating and presenting Tech M capabilities in front of customers resulting in new business. Consistently received highest performance ratings for owing and exceeding targets related to Revenue, EBIDTA, CSAT, Continuous Improvements etc.

5. Company : Mphasis an HP Company, Pune, India

Role : Regional Program Lead, Program Office Manager (PMO) and Delivery Manager Designation : Senior Project Manager

Tenure : Dec 2008 to May 2010

Verticals and Accounts: BFSI - American Express, AVIVA Highlights and Responsibilities:

Closely worked with AMEX APAC Senior Leadership to identify Enterprise IT Transformation and Business benefit opportunities for them. Guide them about the possible strategies and the technologies, processes and operating model they should switch to.

Successfully acted as IT Consultant/SME by identifying IT estate transformation requirements, highlighting business gaps and demonstrating operational efficiencies.

Appreciated for independently managing the critical American Express APAC IT Infrastructure Delivery and Operations spanning across multiple countries as a Regional Head (30 plus team).

Ensured successful delivery of services related to IT Program and Project Management, Network Design, End User and Application support. Brought in operational efficiencies and business value adds leading to highest ever CSAT in contract history.

Successfully transitioned the IT Project Management Practice to offshore for American Express. Instrumental in setting up Program Office/PMO for AMEX and AVIVA.

Successfully improved the IT Project Delivery and Operations SLA performance by closely working with client senior leadership and business heads. Owned and mentored team of IT Project Managers delivering projects worth more

$8M, both transition and in-life.

Successfully reduced escalations by improving delivery metrics, customer satisfaction and client engagement. Responsible for P&L and closely worked with Pre-Sales and Account teams to improve business. 6. Company : Satyam Computer Services Ltd, Pune, India Role : Global Infrastructure and Service Delivery Project Manager Designation : Project Manager

Tenure : Nov 2007 to Dec 2008

Verticals and Accounts: BFSI - Barclays Bank PLC

Highlights and Responsibilities:

Successfully owned and delivered strategic and global IT Audit Platform project worth £5M end to end.

The platform was setup in 2 Data Center’s in UK. Project complexity involved Application Configuration and deployment, IT Infrastructure/Networks and System design/deployment, Risk Planning, Testing, Application Server Hosting, roll out, End User Packaging, Release Planning, BCM planning etc.

Appreciated for successfully delivering the project by working with more than 100 stakeholders spanning across 30 worldwide locations with different IT setups, in country regulations (legal, information security, risk compliances), languages etc.

Played a key role in setting up the offshore Project Delivery Practice for the client and transitioned the various IT projects to offshore

7. Company : iGATE Global Solutions Ltd., Bangalore, India Role : IT Zonal Head for a Banking Client (North, East and West), Delivery and Customer Manager Designation : Project Manager

Tenure : Aug 2006 to Nov 2007

Verticals and Accounts: BFSI- ING Vysya Bank

Highlights and Responsibilities:

Successfully owned the delivery and support of the IT estate involving Data and Development Centers, Systems, Applications, Networks, End User Services and Computing for the entire North, East and Western regions of India.

Successfully managed the IT Operations spanning more than 70 bank locations including branches, regional and zonal offices in the End User, Servers, Application and Network space.

Effectively drove the IT and Customer Delivery via a team of 22 Executives spread across different locations including planning and forecasting. Aggressively drove major bank related IT and Application roll outs, Infrastructure, End User System and Application updates including Microsoft products and Network refreshes.

Was instrumental in ensuring high degree of Customer satisfaction by successful tracking of IT Request SLA’s, their prioritizations, designing and deploying escalation matrix. Worked closely with senior bank business leads during bank IT strategy and forecasting discussions.

Designed and deployed an effective delivery mechanism bringing third party vendors and service providers under a common umbrella.

Successfully acted as a single point of contact for bank’s IT estate from a delivery, support and operations standpoint.

Involved in working with other third-party service providers and transitioning their services under iGATE umbrella.

Built up the IT services project support and governance office for the account. 8. Company : Netscout Systems (I) Pvt. Ltd., Pune, India Role : Team Leader/Manager (Worldwide Technical Assistance Centre-TAC) Designation : Team Lead

Tenure : Jan 2001 to Aug 2006

Verticals and Accounts: Netscout’s clients across the entire globe Highlights and Responsibilities:

Successfully involved as a key member in the initial setup, ramp up, training and transition of the worldwide customer support TAC operations from Netscout USA centre to their offshore India centre.

Successfully trained as SME for Netscout’s Network Performance Monitoring and Management solutions for different LAN and WAN technologies.

Developed the offshore L1 and L2 teams and ensured delivery of worldwide TAC operations from offshore, India office

Played a key role in establishing offshore Project office, processes and practices.

Was appreciated for setting up the offshore Lab using traffic simulators to train the offshore team in understanding network technologies and troubleshooting problems. Responsible for Internal IT.

Owned and designed the different queues in the deployed CRM tool for management of customer tickets, their SLA tracking and prioritizations based on the type of contract and severity.

Acted as a key interface between offshore and onshore TAC centers for delivery issues, training, performance etc.

Was credited for designing and deploying offshore KM database with interface to customers and TAC Engineers resulting in improved customer satisfaction and better ticket closures. 9. Company : Larsen & Toubro Limited, Raipur, India Role : Systems Officer (Internal Campus IT, Network, Applications, User support, Vendor Management)

Designation : IT Systems Officer and Supervisor

Tenure : Dec 1997 to Jan 2001

Verticals and Accounts: Manufacturing – Larsen & Toubro – Hirmi Cement Works Achievements and Recognitions

Identified as Fabulous and Best Manager, Awarded for Excellence in Delivery Management, Associates Consistency Excel Award at Tech Mahindra. Part of esteemed 1000 Leaders group in Tech Mahindra Ltd.

Received Best Team Award in Tech Mahindra, Best Customer Support Engineer at NetScout Systems (I) Pvt. Ltd.

1st Position in CSI Quiz for the entire Chhattisgarh region of India

Contact this candidate