Customer Service School
Resume:
KIMBREE SAUNDERS
DETAILS
***************@*****.***
SKILLS
Customer Service
Communication Skills
Effective Time Management
Active Listening
Adaptability
Confident and Friendly Manner
Honest and Reliable
Approachable
Cheerful and energetic
PROFILE
Innovative and experienced service worker with a record of identifying issues and achieving solutions to increase customer satisfaction. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality. Experienced and familiar with conflict resolution, and possesses a positive attitude. Aiming to use my proven skills to effectively fill the roll as a flight attendant.
EMPLOYMENT HISTORY
Child Care at Various, Las Vegas, NV
June 2016 — Present
• Built relationships with children by regularly discussing school, friends and favorite activities
• Affectionately cared for 4 children, ages 2 to 11
• Promoted good behaviors by using positive reinforcement methods
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
• Helped children complete homework and special assignments daily to support academic performance
• Cleaned and tidied house, including sweeping and mopping floors and dusting
• Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health
Starbucks/Consumables at Target, Orem, UT
October 2019 — April 2020
• Created espresso drinks and custom drink orders.
• Completed daily inventory.
• Prepared large batches of coffee as well as specialty coffee and teas.
• Provided the highest level of customer service at every shift.
• Educated customers about new drink options or recommendations based on their likes and dislikes.
• Quickly and accurately handled financial transactions of all types.
• Prepared and cooked food.
• Stock items on sale floor.
• Successfully clean and prepare store for the next shift. Server/Cashier at Mto Cafe, Las Vegas, NV
September 2018 — March 2019
• Greet guests as they enter and leave.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
• Placed reservations through phone.
• Managed closing duties, including restocking items and reconciling cash drawer
• Arranged each place setting attractively and verified all items were clean and free from water spots and chips
• Recommended daily specials to guide patrons toward more profitable items
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
• Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
EDUCATION
High School Diploma, Centennial High School, Las Vegas, NV July 2020 — July 2020
• Graduted with a honors diploma with a GPA exceeding 3.0
• Dedicated 4 years to student council to help better represent the school.
• Took various AP classes to gain more knowledge.
REFERENCES
References available upon request
Contact this candidate