Front Desk Hotel
Resume:
KUNAL TANDON
Energetic and adaptable professional with a hospitality “can-do” attitude and a strong desire to work along with a team. Open to new experiences and learnings which are beneficial towards my future growth.
Work History
2017-Jan - Jan 2020
Sheraton Parkway Toronto North Hotel & Suites and Best Western Parkway Hotel
Front Desk Agent
Greet, register, and follow up with guests.
Work as a team to effectively solve the problem and tackle guest complaints.
Competently pre-block rooms and prepare breakfast vouchers for future arrivals.
Maintain records of room availability and guests' accounts both manually and on computers.
Knowledgeable of hotel facilities, restaurants and attractions in the surrounding areas.
Always been doing monthly enrollments and trying to meet the targets.
Able to get my name mentioned on guest surveys and continuously improvement in my Check-in score.
Club Lounge Attendant
Manage the Club Lounge by completing the set-up for the Breakfast and Hors D’oeuvre’s in the evening.
Prepared checklists for AM/PM shifts to make sure club is organized.
Appreciate each elite member for their loyal business they bring to the hotel, and ensure they are always felt welcomed.
Maintain inventory of cutlery, food and beverage items, linen etc., to ensure items are always in stock.
Night Auditor
Conduct nightly audits and settlements of accounts.
Record guest comments or complaints, to ensure proper communication between staff.
Responsible for making both in person and telephonic reservations.
Continuously keeping a track of all Mobile Check-ins and chats coming from guests through GXP and Runtriz.
Offering guest with luggage assistance.
Education
2016-09 - 2017-11
Hotel Management
George Brown College - Toronto, ON
2014-08 - 2017-05
Bachelor Of Science - Hotel Management
Chitkara University - Punjab, India
Accomplishments
Nominated for Employee of the Month twice in 2018 (May and October)
Led the Night audit team during the merge of Starwood and Marriott in October 2018 and was successful to bring back the system and was the First hotel to successful complete the upgradation.
Led the Night audit team during Opera Changes and Updates.
Dealt with noise complaints from other rooms and renovations successfully.
Knowledgeable of duties of all shifts at the Front Desk.
Have been able to meet the target of Enrollments for Best Western (leading in month of October-December) and also trying to push the enrollments for Sheraton.
Personal Info
Address
Suite 601, 225 Van Horne Avenue Toronto, ON, M2J2T9
Phone
E-mail **************@*****.***
Skills
Adaptable and Punctual.
Cooperative attitude
Team Player
Well Groomed and Disciplined
Efficient at work
Quick learner
Additional Information
CREDENTIALS AND LICENSES
oSmart Serve
oFirst Aid and CPR Training
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