Office Assistant Customer Service

Carrie L Jones

*** *. ******** **., ****, MO ****4 • 417-***-**** • ***********@*****.***

Professional Summary

Engaging individual, skilled at encouraging and inspiring others. Strives to reach out to help others attain the highest level of personal achievement possible. Strong desire and willingness to go above and beyond to ensure the success of others. Understanding and compassionate about working with even the most challenging individuals. Strong subject areas include vocal and instrumental music, History and Language Arts. Proficient with computers. Excellent people-skills.

Skills, Certificates, and Hobbies

Strong computer skills Actively engaged in Community Theatre Strong written and verbal communicator Personal Physical Fitness Motivated to help others

Flexible and adaptable

Able to lead groups well

Education

Associate of Arts: Music Education - Vocal and Instrumental FL 2007-FL 2009/SP 2012 Three Rivers College - Poplar Bluff, MO 63901

Emphasis in Vocal and Instrumental Music

Recipient of 2007 Outstanding Music Student Award

Lead Roles in three collegiate Musicals

Performed at numerous Student Recitals

Active in Symphonic Band and two Collegiate Choirs Emphasis in Music Education: Attended SP 2010

Lindenwood University - St. Charles, MO 63301

Emphasis in Vocal and Instrumental

Recipient of Music Scholarship

Performed in University Marching and Symphonic Bands Work History

United States Postal Service

Springfield, MO 65801 11/2018-Present

Postal Support Employee Mail Clerk:

● Inplant duties to manually scan and sort letters, flats and parcels

● Inplant duties to efficiently operate DBCS/DIOSS automation mail sorting machines

● Inplant support duties to prepare daily MCV and MCRS reports by accessing numerous applications within in the USPS postal network and proficiently using MS Excell

● Inplant support duties to conduct an estimated daily On-hand mail volume inventory Greenfield Pharmacy

Greenfield, MO 65661 06/2017-05/2018

Over The Counter Clerk:

● Worked closely with the public in a customer service position

● Maintained inventory for Over The Counter area

● Daily delivered medications and ran business errands Ken’s Kafe

Arcola, MO 65603 03/2016 to 02/2017

Waitress:

● Worked closely with the public in a customer service position

● Answered in-coming phone calls and took To-Go Orders

● Created Time Sheet spreadsheets and Scheduling Calendars

● Created Breakfast and Dinner Menus

● Operated cash register

● Accountable for cash register accuracy and deposits

● Responsible for closing restaurant

CoxHealth

CoxHealth Network – Springfield, MO 65807 07/2015 to 11/2015 Physician Referral Specialist:

● Worked closely with the public in a customer service position

● Answered in-coming phone calls and returned voice mails in a timely fashion

● Created basic patient files using CRM system while maintaining confidentiality

● Made referrals to patients based on specific information provided.

● Strived to offer a one-call referral solution as often as possible

● Assisted clients with exceptional circumstances and brought to supervisors attention as appropriate

● Registered clients for upcoming events and classes

● Ran both paper-from and electronic mail daily

● Worked closely with supervisor to ensure office goals and deadlines were met and/or exceeded Ozarks Area Community Action Corporation:

Dade County Neighborhood Center - 150 Main Street, Greenfield, MO 65661 05/2014 to 04/2015 Office Assistant:

● Worked closely with the public

● Answered incoming phone calls

● Collected and delivered messages

● Contacted clients about upcoming events via phone.

● Created and client files using MIS intake system while maintaining confidentiality

● Assisted clients with emergency help needs and provided resources

● Unloaded, sorted and distributed USDA commodities

● Worked closely with supervisor to ensure office goals and deadlines were met and/or exceeded

● Created spreadsheets to report data to central office using Microsoft Excell

● Created promotional flyers, brochures, postcards and other documents using MS Word and Publisher

● Secured speakers, resources and supplies for Life Skills Classes

● Printed, Organized and Finalized the building of local office R.E.A.L.L kit

● Transported items to and from Central Office

● Attended and completed requested training sessions Substitute Teacher:

08/2013 to 05/2017

Greenfield R-IV School District – 410 West College, Greenfield, MO 65661 08/2013 to 05/2014

Miller R-II – 110 W 6th Street, Suite 1, Miller, MO 65707 08/2013 to 5/2014

Mt. Vernon – 731 S. Landrum Street, Mt. Vernon, MO 65712 11/2010 to 03/2013

Puxico R-VIII School District – 481 North Bedford Street, Puxico, MO 63960 Managed classrooms of elementary through high school students during the absence of their teachers, often requested by teachers, especially music teachers and Middle School and High School teachers. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Offered free vocal lessons to high school students after school to prepare them for performances. Acted as a positive role model for students

Built a strong rapport and developed a respect between students to generate positive results.

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