Manager Sales

Nour Mohamed Eid Menessy

Curriculum Vitae

Recent Address : Kuwait- Al-Egeila

Tel. Mobile phone : 965-******** / 99110234

E-mail Address : ***********@*****.***

OBJECTIVE

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

To obtain a suitable position in your organization to demonstrate my management, organizational and human relation skills and abilities.

Obtain the challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenge of today’s changing work environment. To apply the knowledge that I have accumulated from the long experience and training, to achieve advanced skills regarding new technologies applied in food industry, and to acquire knowledge about the position to be applied for.

EDUCATION

Bachelor of Business Administration hospitality management) NIXON UNIVERSITY

Training Diploma in Business Administration, Kuwait-New Horizon learning Center

EXPERIENCE

Work History:

1-KUWAIT GRAVITY COMPONY (JAN, 2015.PRESENT)

Company General Manager leading 2 concepts

ALISON NELSON’S CHOCOLATE BAR AMERICAN CUISINE

FARAHAT RESTAURANT EGYPTION CUISIN

Job Description Activities.

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

Preserve excellent levels of internal and external customer service

Design exceptional menus, purchase goods and continuously make necessary improvements

Identify customers’ needs and respond proactively to all of their concerns

Lead F&B team by attracting, recruiting, training and appraising talented personnel

Establish targets, KPI’s, schedules, policies and procedures

Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

Comply with all health and safety regulations

Report on management regarding sales results and productivity

Mastery in delegating multiple tasks

Communication and leadership skills

Up to date with food and beverages trends and best practices

Ability to manage personnel and meet financial targets

Recruitment of employees

2 - CHILI’s-Kuwait from April 2010-OCT 2014.

Assistant Operations Manager (Area Manager), Opening Team Leader (4 chili's stores in Kuwait)

Job Description Activities.

Manage daily operations of branch office to meet business goals.

Supervise and guide a team of professionals to maximize revenue.

Develop safe and positive work environment for staffs.

Ensure customer satisfaction by delivering timely and quality services.

Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability.

Develop business plans for optimal use of resources and time.

Assist in interviewing, recruiting, and training staffs.

Develop marketing plans to achieve sales target and increase brand visibility within the assigned area.

Perform market research to study consumer behavior, latest trends and competitor activity.

Organize regular meetings with management to discuss about business updates, issues and opportunities.

Train staffs on daily responsibilities, brand promotion and customer service activities.

Evaluate employee performance and develop individual development plans.

Evaluate existing business procedures and recommend improvements.

Address customer issues and queries in accurate and timely manner

Defines the Chain Operating Strategy, aligning organization & executing.

Plan for the required resources:

Coordinate with purchasing and stores departments, to ensure that all restaurants’ needs are fulfilled.

Periodically check the stock level.

Develops a vision, effectively communicates it to the team and gain their commitment.

Review restaurant business plans and ensure effective plans exist to maximize opportunities.

Maximize Sales Opportunities through (Planning for new openings, additional services maintain suggestive selling techniques, maintain excellence for all Restaurants)

Sets clear goals, objectives and develops plans to improve area profits.

Conducts audits to check if controls are in place and procedures are followed.

Manages and analyzes root cause of customer complaints and leads management team to implement systematic solutions.

Ensures that all Restaurant Managers are trained, qualified and certified.

Evaluate performance of each GM, Manager, review the evaluation of Managers, Specify the area of development in their performance, Supervise implementation of development plans.

Ensure quality performance appraisals, individual development plans.

Rewards and recognizes Restaurant Management teams and team members.

3 - CHILI’s-Kuwait from Nov 2005-2010

General Manager, Opening Team Leader (3 chili's stores in Kuwait)

Job Description Activities.

Ensure Catering.

Prepare food cost and monthly action plan.

Prepare food order, new raspy and new menus.

Understand completely all polices procedures, standards, specifications, and training programs.

Ensure that all guests feel welcome and are given responsive, friendly and curious service at all.

Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.

Achieve company objectives in sales, service, quality appearance of facility, sanitation and cleanliness through training of employees and creating a positive productive working environment.

Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

Fill in where needed to ensure guests service standards and efficient operations.

Make employment and termination decisions consistent with general manager guidelines for approval or review.

Contumely strives to develop your staff in all areas of managerial and professional development.

Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

Ensure that all equipment is kept clean and kept in excellent working conditions through personal inspection and by following the restaurant’s preventative maintenance program

4- BIG AL’ -Kuwait from 2004-2005

General Manager, Opening Team Leader

Job Description Activities.

Ensure Catering.

Prepare food cost and monthly action plan reports.

Prepare food order, new raspy and new menus.

Understand completely all policies, procedures, standards, specifications, and training programs.

Ensure that all guests feel welcome and are given responsive, friendly and curious service at all.

Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.

Achieve company objectives in sales, service, quality appearance of facility, sanitation and cleanliness through training of employees and creating a positive productive working environment.

Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

Fill in where needed to ensure guests service standards and efficient operations.

Make employment and termination decisions consistent with general manager guidelines for approval or review.

Continually strive to develop your staff in all areas of managerial and professional development.

Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

Ensure that all equipment is kept clean and kept in excellent working conditions through personal inspection and by following the restaurant’s preventative maintenance program.

5-JOHNNY CARINO’S -Kuwait from 2003-2004

Manager

Job Description Business Activities.

Taking responsibility for the business performance of the restaurant;

Analyzing and planning restaurant sales levels and profitability;

Organizing marketing activities, such as promotional events and discount schemes;

Preparing reports at the end of the shift/week, including staff control, food control and sales;

Creating and executing plans for department sales, profit and staff development;

Setting budgets and/or agreeing them with senior management

Job Description Front of house Activities

Coordinating the entire operation of the restaurant during scheduled shifts

Managing staff throughout their shift and providing them with feedback

Responding to customer complaints

Ensuring that all employees adhere to the company's uniform standards

Meeting and greeting customers and organizing table reservations

Advising customers on menu and wine choice

Recruiting, training and motivating staff

Organizing and supervising the shifts of kitchen, waiting and cleaning staff

Job Description Housekeeping Activities

Maintaining high standards of quality control, hygiene, and health and safety

Checking stock levels and ordering supplies

Preparing cash drawers and providing petty cash as required

Helping in any area of the restaurant when circumstances dictate.

6-Diesel Store -Kuwait from 2002-2003

Store Manager

Job Description Activities

Coordinating the work of shop floor staff

Recruiting, training and motivating staff

Dealing with minor disciplinary matters

Carrying out floor inspections and then prioritizing and delegating tasks

Overseeing the receipt of deliveries and dispatch of stock to be returned

Moving goods within the store and ensuring that shelves are regularly restocked

Liaising with customers and ensuring they receive a high level of service

Dealing with enquiries and related problems

Developing strong business relationships with customers

Buying stock and ensuring adequate stocks of merchandise are held

Accounting for stock levels, waste stock and returns

Taking responsibility for the quality of stock and service, sales and losses

Analyzing sales and stock figures, and writing financial reports and statements

Developing a branch plan to identify and exploit local markets

Meeting performance targets relevant to sales, wastage and returned stock

Devising and running sales promotions

Monitoring health and safety procedures within the store.

7-Operation Manager Dandy Store - Egypt from 1994-1998

Job Description Activities

Visiting stores

Monitoring performance

Acting as the bridge between the store and head office.

Co-coordinating the work of shop floor staff

Recruiting, training and motivating staff

Dealing with minor disciplinary matters

Opening and closing the store, and ensuring the security of the building

Carrying out floor inspections and then prioritizing and delegating tasks

Overseeing the receipt of deliveries and dispatch of stock to be returned

Moving goods within the store and ensuring that shelves are regularly restocked

Liaising with customers and ensuring they receive a high level of service

Dealing with enquiries and related problems

Developing strong business relationships with customers

Buying stock and ensuring adequate stocks of merchandise are held

Accounting for stock levels, waste stock and returns

Taking responsibility for the quality of stock and service, sales and losses

Analyzing sales and stock figures, and writing financial reports and statements

Developing a branch plan to identify and exploit local markets

Meeting performance targets relevant to sales, wastage and returned stock

Devising and running sales promotions

Monitoring health and safety procedures within the store.

QUALIFICATIONS

In Food and Beverage:

Cona Ranch Steak House Restaurant in Oklahoma – USA

Elite Steak House Restaurant in Taxes Wako – USA

Combos Restaurant in Austin – USA

Nik and Sam Restaurant in Dallas – USA

Quality Assurance & food Safety

Attendance TDC (Training & Development conference) - Dubai & Kuwait

Top Gun Training Modules

Team Service Assistant Training

In Management:

Starting in Management

Business Management Basic

System Analysis.

Situational leadership

P&L & Cost Control

Information Systems Security

Project Management.

E-Business.

Integrated information system

PERSONAL DATA

Birth date: 03 October 1974

Marital status: Married

Nationality : Egyptian

Religion : Muslim

Hobbies : Fishing, Sports

Driving License : Available - Kuwait & Egyptian

LANGUAGE SKILL

Arabic: Mother Tongue.

English: Excellent in speaking, reading, and writing.

COMPUTER SKILLS

Microsoft Office Diploma

Windows 7, Vista,

Office 2007 Full package

Professional Internet user

Supporting Software & Hardware Issues

PERSONAL SKILLS

Team Worker and fast learner of new technologies and advanced system and application in the field of work.

Ability for research.

Ability of working in team and in different conditions.

Ability of self-learning in a short time.

Ability of working under pressure.

Problem solving skills.

Contact this candidate