Danielle m. burgert 847-***-****
*** *****, ********, ******** ***** email@example.com
P.F. Chang’s, Illinois and Wisconsin 11/2018 –Current
Multi Unit Sales Manager
Currently trending a 42% increase over prior year sales since November 2018.
Active in local Chamber, CVB, and Networking events.
Securing new corporate clients by Presenting to local Meeting Planners and Administrative Assistants as well as connecting with leads on Sales Navigator.
Manage all off site events, meetings, marketing correspondence & appointments pertaining to catering
Manage all events in our Monkey Media and OLO Databases.
Manage all catering for local Collegiate and Professional sports teams including MLB, NFL & NBA.
Maggiano’s, Skokie, Illinois 1/2014 – 11/2018
One of the top performers in the company producing an 11% increase over prior year sales since January 2014.
Reinvesting the brand in the neighborhood, attending local Chamber, CVB, Networking events. Community involvement with the local libraries reading programs and village partnerships.
Securing new corporate clients by entertaining local Meeting Planners and Administrative Assistants.
Orchestrate our local Make A Wish Campaign for our location by hosting various onsite fundraising events working alongside the local & National Chapters of Make A Wish.
Work with various vendors for large functions such as Weddings, Mitzvahs and Quinceanera’s
Coordinate all staff meetings for the Banquet Department regarding brand standards and training.
Coordinate the Schedule for my Department consisting of two Sales Managers, and three Support Staff.
Manage all off site events, meetings, marketing correspondence & appointments for the General Manager.
Manage all events in our Delphi Database.
Seasons 52, Schaumburg, Illinois 11/2012 – 12/2013
One of the top performers in the company as well as number on in our region, producing a 10% increase over prior year sales since January 2013.
Reinvesting the brand in the neighborhood, attending local Chamber, CVB, Greater O’Hare Association networking events
Securing new corporate clients through cold calling and partnering with local Hotels.
Coordinated Host staff schedule to meet the needs of the Restaurant according to the reservations and private events.
Buca di Beppo, Wheeling, Illinois 11/2008 – 5/2011
Consistently one of the top 10 performers in banquet and catering sales through the generation of outside business through Qualification Calls & Account Maintenance Calls, as well as off site visits with concierges, hotel sales staff, meeting planners, association planners and executive assistants and HR Departments.
Host site visits, lunches and After Hours receptions to generate interest and awareness in our restaurant banquet space.
Enter all inquiries, prospects and bookings into Delphi Database.
Prepare Menus for Events with guests.
Prepare all contracts, Banquet Event Orders and special arrangements for all bookings.
Conduct post event follow up phone calls and thank you letters.
Review all special orders with chef and staffing with Assistant Manager.
Attend Weekly manager meetings to review all upcoming events.
Print & Post upcoming weeks BEO’s for managers, kitchen staff, & service staff.
Attend and host local Chamber of Commerce, Convention and Visitors Bureau, NCA, and MPI hosted Events.
Implement promotional programs with local schools and tour and travel groups to implement and increase group bookings in the restaurant.
Morton’s The Steak House, Rosemont, Illinois 04/97 - 2008
Sales & Marketing Assistant/Senior Reservationist/Server/Trainer
Generated outside business through Qualification Calls & Account Maintenance Calls and off site visits with concierges, local businesses.
Attended outside sales functions with other Morton’s sales & marketing managers: Monthly sales meetings with local restaurants and hotels.
Generated cold call lists from Reference USA.
Entered inquires, set up trace calls, audited checks & entered actuals into Daylight Database.
Conducted Post-Event phone calls and sent thank you notes to Boardroom Contacts as well as follow up correspondence to Account Maintenance and Qualification Calls.
Contracted for special arrangements such as floral, bakery or audiovisual equipment.
Prepared menus for events with guests.
Reviewed meat order with F&B, wine order & staffing with Assistant Manager and menus with chef.
Enter all upcoming events into Open Table.
Perform comprehensive oral presentation of individual menu selections, answer customer inquiries, and generate resolutions to customer disputes.
Develop rapport with customers to assist in business development.
Computer Skills and Certifications- Microsoft Word, Excel, PowerPoint; Daylight, Sales Lead, Delphi & Monkey Media Aloha & Open Table
Education – Harper College, Associate of Arts in Business Administration
Affiliations & Memberships – Meeting Planners International, Chicagoland Chamber of Commerce, and Northbrook Chamber of Commerce.