Customer Service Sales

Profile

Results-driven and energetic professional; able to work quickly and concisely under pressure. Excellent customer service skills; able to maintain a professional demeanor at all times. Highly collaborative; demonstrated ability to work effectively in a team environment. Strong personal credibility; reliable, trustworthy and honest.

Education

Bemidji State University, Bemidji, MN

B.S., Business Administration (emphases in HR Management) May 2020 GPA: 3.10

Summary of Skills

Consistently met and exceeded monthly sales targets

Skilled in Microsoft Office, including Word, Excel, and PowerPoint

Time management

Meeting facilitation

Presentation

Administrative/organizational

Professional Experience

Home Depot September 2017-Present

Service Desk Lead (Inver Grove Heights, MN) April 2020- Present

Lead a team of customer service associates to deliver consistent, courteous and efficient service to meet the needs of each customer

Provide guidance and assignment of daily tasks to service desk associates

Drive a positive customer experience through efficient and friendly transactions

Associate Support Department Supervisor (ASDS) providing online training and in-person shadowing

Millwork Specialist (Bemidji, MN) September 2017-April 2020

Actively engaged with and advised clients on various millwork applications

Produced quality estimates and sold projects in line with customer requirements

Organized sub-contractors for local contractors

Arcanum Blue Inc. (Edina, MN) May 2019- September 2019

Campaign Manager

Consistently met sales goals

Delivered classroom and field training

Interviewed applicants

Facilitated sales meetings and maintained staff schedules

Ensured staff remained compliant with company policies

Conducted back office processes, e.g., payroll, Accounting

Other Experience

Personal Nanny (Lakeville, MN) Summers 2017 & 2018

Teacher Aid, Anna’s Bananas Daycare, (Apple Valley, MN) June 2016- May 2017

Human Resources Job Shadow - Prime Therapeutics (Eagan, MN) April 2016

Professional Organizations

Member of the National Society of Leadership and Success 2018 - Present

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