Customer Service Office Assistant

NAJDA TOWER,

NAJDA STREET,

ABU DHABI, UAE

**********@*****.***

Mobile: 056-***-****

MS. EZRA JANINE L. FLORITA

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

SKILLS

Strong organizational, administrative and analytical skills.

Excellent spelling, proofreading and computer skills.

Ability to maintain confidentiality.

Excellent working knowledge of all Microsoft Office packages.

Ability to produce consistently accurate work even whilst under pressure.

Ability to multi task and manage conflicting demands.

Ability to type at least 60+ wpm

COLLEGE: BACHELOR OF SCIENCE IN CUSTOMS ADMINISTRATION

PMI Colleges - Bohol Campus

Year: 2006 – 2010

Honor: Proficiency in Tariff Laws

SECONDARY: DR. CECILIO PUTONG NATIONAL HIGH SCHOOL

YEAR: 2002-2006

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE ( HEALTH INSURANCE ACCOUNT)

CONVERGYS/CONCENTRIX PHILIPPINES

AUGUST 2013-JANUARY 2020

JOB SUMMARY:

Responsible for ensuring accuracy of information given to health care providers.

Provide proactive customer service and support operations.

Build and maintain positive relationships with customers.

Communicate proactively with customers and team members to avoid issues and potential concerns.

Ensure all customer concerns are handled timely and accurately.

Accurately invoice all files.

Adhere to customer service metrics.

Listens to random calls to ensure quality of service and accuracy of information given to customers.

Responds to inquiries by providers.

Answers the phone by maintaining a polite, consistent phone manner using proper telephone etiquette.

Protects patient confidentiality, making sure health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

CUSTOMER SERVICE/TECHINAL SUPPORT REPRESENTATIVE (TELECOMM)

QUALFON PHILIPPINES

JUNE 2010 - JULY 2013

JOB SUMMARY:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial account by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed.

STUDENT ADMIN/OFFICE ASSISTANT

PMI COLLEGES - BOHOL CAMPUS

MAY 2006 - JUNE 2010

JOB SUMMARY

Responsible for taking memos and maintaining files.

Overseeing the maintenance of office facilities and equipment.

Maintain cleanliness in the office.

Organizing students' records.

Prepare documents/forms needed during enrollment.

Process mails and answer telephones.

PERSONAL INFORMATION

Date of Birth : February 9, 1990

Civil Status : Single

Nationality : Filipino

Religion : Roman Catholic

Sex : Female

Height : 5’4”

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