Manager Customer Service
Resume:
ELSAYED FARID
Mobile no. +965********
*****.*******@*****.**
PROFESSIONAL BACKGROUND
CAREER OBJECTIVES:
Self- motivated, driven with the ability to handle responsibility Entrusted with a sense of ownership and accountability to Meet tight deadlines...
Position : RESTAURANT MANAGER
Company: FATTORA INTERNATIONAL RESTAURANT
Period : 2019 -2020 (Kuwait)
Position : RESTAURANT MANAGER
Company: VILLA FAST FOOD
Period : 2015-2017(Dubai)
KEY SKILLS AND COMPETENCY
• Proven ability to lead motivate and build successful teams,
• Understand all legal,regulatory, information security and compliance requirement
• Able to manage operation within budgetary constraints,
• Building and maintaining strong and effective relationships with suppliers and customer
Position: RESTAURANT MANAGER
Company: GERMAN DONER KEBAB
Period: 2013/2015 DUBAI
• Handle the daily shift meeting shift meeting
• Keep company's information strictly confidential
• Ensuring the highest standards of food and beverage service.
• Ensuring Health & Safety and also hygiene procedures & standards are maintained.
• Having an in-depth knowledge of all menus.
• Responsible for recruiting, training & developing restaurant staff. Dealing with and resolving customer complaints.
• Ensure customer service in all areas.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Position: RESTAURANT MANAGER
Company: BU TAFISH SEAFOOD
Period: 2011/2013 DUBAI
• Solve problem and promote a good public image for his self and the company,
• In charge of coordinating activities of the various,
• Assigning tasks and creating work schedule to ensure adequate shift coverage,
• Hiring and training new employees
Position: CUSTOMER SERVICE
Company: MAJED AL FUTTAIM
Period: 2009/2011 DUBAI
Meeting and pleasing our customers,
• Follows service procedures,giving the company a fine impression,
• Work efficiently and in accordance with the procedure to provide excellent
• service to etch costumer
• Always behaves and act politely,
• How to achieve 100% satisfaction customer
Position: ASSISTANT MANAGER
Company: THE PIZZA COMPANY
Period: 2005/2009 DUBAI
• having a good experience in restaurant field,
• how to be suggestive with our customer,
• how to handle gust complain,
• having some skills in learning and contribution,
• I start in pizza company as chief pizza I am opining 6 store opining and train new staff,
Summary of the Training Facility
• Customer Service and Guest Needs
• Becoming an Excellent Sales Professional in terms of Service and Suggestive Selling
• Civil Defense Training (by Civil defense, Cairo, Egypt)
• Safety and Sanitation
• Food safety (Dubai Municipality) level 1&2
• Receiving, Storing, Preparation and Usage - application of FIFO to all the stocks.
During the operation
• Using excellent communications skills to excite guest expectations.
• Maintaining cleanliness and hygiene.
• Make sure it is smooth and effective functioning.
• Reducing the food coast by train and review storing and using procedure with the team.
After the operation
• Evaluate previous shift business and reported to the next shift manager
• Prepare inventory daily report and list order for the next day
• Weekly prepare schedule for the staff,
Computer skills.
• Good knowledge of Microsoft XP, Word, Excel
• Efficient typing Speed for Report Preparations and Business Correspondence
Experiences:
Oversee the total operations of the store ranging from merchandising, sales, customer service and procurement to other day-to-day administrative functions, in order to ensure the effective functioning of the store to achieve the restaurant's goals and to enhance our image in the market
EDUCATIONAL BACKGROUND:
Institute of Industry Diploma (Egypt)
SOCIO-DEMOGRAPHIC PROFILE:
Marital Status : Married
Nationality : Egyptian
Religion : Muslim
Visa Status : Transferrable Visa (18)
Driver’s License : Active (valid up to 2023 Kuwait) Language Skills : Able to read, write and speak English and Arabic
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