Manager Service

PERSONAL SUMMARRY.

A seasoned team leader with a solid track record of running restaurants successfully, starting from marketing and brand promotion, competition research, business development, and identifying target customers to an active supervision of every part of the restaurant operations including service level, menu quality, staffing and financial aspects.

Strengths include:

Attention to detail Business acumen Communication and customer handling skills

Employee motivation/retention Creating dynamic environment

Objective Statements – Applying my leadership skills to motivate restaurant staff to perform at their best abilities to produce solid, continued growth of the restaurant clientele.

PROFESSIONAL EXPERIENCE

PF CHANG’S QATAR – Alshaya Group (April 2015- July 2020)

Assistant Restaurant General Manager

(Acting Store in Charge)

Gulf mall Branch

Hired as a (supervisor then promoted to AGM after two years)

Notable Achievement

Did pre-opening for all the four stores in Qatar

Managed a team of 50 employee of professionals

Achieved highest monthly sales for the year 2019 in the month of December.

Managed the store and analyzed sales for profits and losses throughout the month.

Reduced prime costs by 8% through more efficient scheduling, reduction of food costs, and increased sales.

Exceeded company standards in the “train the trainer” certification programs

Roles and responsibilities

Overall care of staff and their wellbeing

Recruiting, performance management and work scheduling.

Product management, including ordering, receiving, price changes, handling damaged products and returns.

Team development, facilitating staff learning training and development

Problem solving, handling unusual circumstances.

To understand the customer service principles

To handle problems and questions to customers

Ensuring proper maintenance and cleanliness of all areas of the outlet.

Supervising the daily operation under standards fixed by top Management.

Advising and consulting with management with regards to all service matters

Defining training needs and propose training programs in co-relation with brand standards. Continuously training subordinates to achieve highest professionalism.

Ensuring correct handling of equipment to minimize breakages and losses.

Inspecting all areas daily before opening according to fixed standard checklist and ensures full adherence of the closing duties.

Enforcing and maintaining all policies and procedures under the guidance of the health and safety checklist.

Preparing requisitions for beverages, condiments, general supplies and guest supplies, taking into consideration established par stocks.

Monitoring the food and beverage cost of sale.

Providing consumption data for purchasing purposes.

Assisting the top management in ensuring that full respects of dress code and entrance procedures are fully adhered to.

Inspecting all fridges and stores to check expiry dates on all times.

Ensuring correct control of food and beverage to avoid wastage and spoilage in correlation with the chef.

Carrying out an internal induction and training courses.

Ensuring that all health, hygiene and HACCP standards are strictly adhered to at all times.

JUMEIRAH GROUP OF HOTELS AND RESORTS

JUMEIRAH EMIRATES TOWERS ( May 2011- Apr 2015)

Team leader Alta Badia -Restaurant

Italian Ristorante- (pre-opening)

(Previously- VUS restaurant- French Fine dining restaurant)

Notable Achievement

Experience a 98 percent customer-experience success rate when addressing customer complaints or problems

I was involved with introducing cleaning and maintenance rosters, improving ordering systems by having templates for ordering general supplies to cut time spent on the same.

Duties.

Responsible for supervising a team and ensuring that duties are completed within strict timeframes.

Developing a safe working environment by adhering to all necessary health and safety requirements and legislation.

Training colleagues in regard to menu knowledge and assisting all customers with any menu questions.

Supervising all operational issues ensuring Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan.

Supervising effectiveness of workflow and sequence of service during service periods and providing constant hands-on support.

Supervising closely and monitoring the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures.

Monitoring customer satisfaction and responding to customer feedback and complaints ensuring procedures for CSI and Compliant Handling are followed.

Actively using the database of customer details / history to assist in guest recognition.

Proactively involved making decisions and asking for approval, advice or guidance.

Responsible in assisting management in the identification and recognition of any example of "excellence in service or teamwork".

RAFFLES DUBAI- (5 STAR LUXURY HOTEL)

Team Leader- Raffles salon (December 2009-March 2011)

Lobby Lounge restaurant

Notable Achievement

Maintained an LQA score of 93% and above in all mystery shopper audits against the set target of 90%

The restaurants having entrusted me to run whilst my superiors were away was a great sense of achievement to manage the staff, control ordering, maintenance and organization of this busy eatery.

Duties

Implementing service improvements

Assisting with the orientation of new team members

Maintaining employee’s attendance records and change of status

Scheduling staff duties according to forecasts and special arrangements

Checking on appearance of staff as to proper uniforms and personal hygiene

Ensuring high standard of sanitation and hygiene in the restaurant.

Promoting up- selling at all levels and by personal efforts through guest contacts

Handling and advising the Outlet Manager / Asst. Outlet Manager on all guest comments and complaints

Recommending to the Outlet Manager / Asst. Outlet Manager, changes in methods or equipment to improve service

Attending as well as organizing necessary training sessions whether within or outside of normal schedule working hours

Ensuring that the operating equipment and general supplies for the restaurant are maintained

Establishing par stocks and initiating requisitions for additional supplies if necessary

EMIRATES INTERNATIONAL RESTAURANTS(CHILI’S) (Mar 2008-Nov 2009)

Waiter cum waiter trainers

Notable Achievement.

Introducing a functioning stock take and an opening and closing system. Main duties included training and development of new and existing staff. Each staff member had to be trained with the food, service style, computer systems, drinks menu and opening and closing procedures.

Duties

Possessing proficient knowledge of the menu in order to explain our offerings to the guests, inform them of current food promotions and specials, and answer any questions

Accurately writing food and beverage orders on guest tickets and enters orders into POS quickly and in proper sequence, using appropriate abbreviations and charges

Serving food and beverages to guests in a timely manner, which includes retrieving food orders from the kitchen and transporting them to the guests in the servers’ section.

Following alcohol awareness procedures and identifying age, preventing intoxication and dealing with intoxicated guests

Collecting payment (credit cards) for drinks and/or food served following company established accounting procedures for all transactions

Ensuring all financial transactions are correct and maintains accuracy and coin for making change. Operating credit card machines correctly

Adhering to all company safety and sanitation policies and procedures

Assists other team members as needed or when business needs dictate.

Pacific Hotel-Nairobi (3-star hotel)

Food Runner/ Commi waiter/ Buss boy (Jan 2007-Jan 2008)

Notable Achievement

During my time here I was entrusted to cross over sections and work not only on my tables as a waiter but also a wine waiter. I am still proud of the training and knowledge gained at this restaurant of how to communicate clearly, cross over information, deal with customers and colleagues work at a high level in a fast-paced restaurant.

Duties

Study the menu and all other duties for the waiter

Offer guests of the outlet an enjoyable, expertly served beverage/dining experience conforming to the standards of excellence for quality, professionalism and friendliness

anticipate and service of guests' requirements before requests as necessary

Serve and clear food and beverage items in an unobtrusive and professional manner

Familiar with the beverage service including stemware used and appropriates garnishes.

Complete opening and closing side work as assigned and have all tables set according to standard.

respond properly in any club emergency or safety situation

to retrieve and stock all linen, china, silver, glassware and food and beverage items

clean service area as needed

Inspect all food orders to ensure that orders are prepared to company standards and specifications, including garnish food with appropriate accompanying items

Ability to effectively communicate with the kitchen (BOH), servers (FOH) managers and other employees regarding cooking times, potential problems and other issues, in a calm and effective manner

Possess proficient knowledge of the menu in order to explain our offerings to the guests, inform them of current food promotions and specials, and answer any questions if needed

Keeps prepared food continuously flowing out of the kitchen

Reads tickets correctly to ensure that all orders are complete

Cleans and sanitizes throughout the shifts

Rotates and stocks products as needed

Completes assigned duties to stock and to set up pass-thru station. Breaks down and cleans pass-thru station thoroughly every day

Prioritizes and makes quick decision to ensure that all guests are served quality food made to specifications within appropriate timelines

Performs shift change and/or opening or closing duties

Adheres to all company safety and sanitation policies and procedures

Assists other team members as needed or when business needs dictate

Referees

Mr. Bryan Joseph Maldonado

Area Manager PF Chang’s (Qatar/Kuwait)

Alshaya Group

Burj Alshaya

Al Soor street, Al Mirqab

P.O. Box 181, Safat 13002 Kuwait

adeoa6@r.postjobfree.com

Tel: +965********

Mr. Chad Mueller

Business director – PF Chang’s

Alshaya Group

Burj Alshaya

Al Soor street, Al Mirqab

P.O. Box 181, Safat 13002 Kuwait

adeoa6@r.postjobfree.com

Tel. +965********

PERSONAL INFORMATION

Nationality:

Kenyan.

Date of Birth

10th May, 1985

Gender

Male

Language

English (Fluent) Kiswahili (fluent)

Little Arabic

passport no:

a2105990

Education History

MASENO UNIVERSITY

Bachelor of Business administration

with Information Technology:

(2009- ongoing)

Hertz Computer college 2006

Certificate in computer proficiency

(I.C.D.L)

EDUCATIONAL QUALIFICATION

Sawagongo high school 2000--2003

Certificate of secondary Education

Grade B plain

Tertiary education 1992-1999

Sango Academy

Grade B+

TRAININGS UNDERTAKEN

Basic food hygiene-Dubai municipality

Certified task trainer

WSET level 1-Foundation

Bartending

Effective selling skills.

HACCP basic training

Steps to leadership

Effective supervision

AREAS OF EXPERTISE:

Leadership skills

Cost control

Cashier/ cash handling

Commercially awareness

IT skills (micros/POS)

Forward planning

COSHH and HACCP awareness

Customer service

Communication skills

Time management

Team Building

Train the trainer

ACHIEVEMENT

Employee of the month-May 2010

RAFFLES DUBAI

Team Leader of the year 2010

RAFFLES DUBAI

Junior bartender awards-July 2010

RAFFLES DUBAI

Top seller merit- Nov 2009

CHILI” S JUMEIRAH

Employee of the Month- Nov 2009

CHILI” S JUMEIRAH

Dependable Food Runner- Aug 2007

PACIFIC HOTEL

KEY SKILLS

Management

Staff supervision

Change management

Sales driven

Team working

Stock management

Leading by example

Administrative tasks

Portion control

Professional Customer focused

Troubleshooting

Training new staff

Hands on team player

Problem solving

IT skills

Resolving disputes

Basic food hygiene

Personal

Loyal

Articulate

Good work ethic

Can handle stress

Always pro-active

Verbal communication

Industry knowledge

Multi-tasking

HOBBIES

Reading literature

Traveling

Socializing

Doing charity work i.e. Dubai cares walk to save water

Run marathons i.e. standard chartered marathon 2013/2014

Geographical Experience:

UAE, QATAR and KENYA

NOC AVAILABLE

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