Manager Sales
Resume:
Devon Bernal
*********@*****.***
Sales Management Marketing Team Development
Senior Corporate Sales Manager
Pipeline Management Sales Strategies Cross-Functional Team Management Forecasting
Collaborative, influential and adaptive Sales Manager with ample experience in training and development, building relationships, and hitting budget. Adept at starting new teams, goal setting, managing profitability, and understanding the voice of the customer to maintain positive branding and building customers for life. Strong networking capabilities, internal and external, to execute on revitalizing existing business relationships through exceptional customer service and new sales strategies.
Selected to open a new location to kick start the sales team; gained three strategic buying accounts that purchased store buyouts within the first 2 months totaling $120,000
Member of the Strategic counsel, a group of 12 sales managers nationally, which helped create new packages and ideas that become pilots across the country.
Built professional relationships with key customers through trust development to achieve confidence customer relations.
Award winning team member in going above and beyond in current roles to creating & executing on a best in class campaign.
Professional Experience
Dave & Busters, The Woodlands, Texas • 2019 - Present
Senior Corporate Sales Manager
Chosen to open a new location in North Houston by my Director of Sales to develop a startup location’s book of business from the ground up. I achieved the top VIP launch in the last 5 years by winning the business of our top 3 strategic accounts within the first 2 months of opening and led all New Store Openings, companywide, for Q1 in events booked. My team and I are responsible for developing the new relationships with the local community ranging from community leaders to large corporate clients.
Opening a new location and having to build a complete Account portfolio from scratch
Worked with large corporate accounts selling packages, planning, and executing events.
Took a brand-new store with 0 active clients to a pipeline of over 500 clients.
Ensuring my team and I reached our budget by creating reports and leading weekly meetings to steer activity coaching.
Achieved 107% of our goal for the first quarter we were open year to date.
Dave & Busters, Dallas, Texas • 2018 - 2019
Sales Center Supervisor
Managed the Special events department at our World Headquarters consisting of 25 people, where I developed ad hoc reports and presentations for executive team. I Served as subject-matter-expert on new systems the company implemented to increase productivity percentages. I project managed all key national events that would require up to 30 locations at a time to ensure a successful execution to our largest customers.
Achieved a company best 92% employee satisfaction survey in 2019.
Hire, trained, and developed sales center representatives for future roles within the company by providing targeted coaching through breaking down active and past calls.
Managed a department with a $25 Million budget.
Responsible for developing and maintaining reports and dashboards that help steer decision making and coaching.
Ensuring we reach our budget by strategically forecasting the budget amongst the team and regions served.
Nominated and recognized as a 2019 “Shining Star” and “Culture Pillar” awards which are awarded to individuals who go above and beyond their role, and uphold the company’s core values and beliefs.
Dave & Busters, Dallas, Texas • 2016 - 2018
Area Operations Manager
Took an underperforming location, ranked 67th overall, to a top 10 ranking across Dave & Busters nationally, by implementing changes in inventory management and building processes for staff accountability. Managed day to day operations for all facets of business, including the kitchen, front desk, bar, and gaming services and after being promoted to the Back of House Manager.
Sustained an above average retention rate, 88%, in employees by selecting the right people for the right job.
Achieved the “Golden Beer” award for developing and executing the best football program nationwide while maintaining food and beverage quality standards.
Continuous improvements in the Bar Balanced Score Card
Created an environment in which we lived by the company culture pillars through “Team Days” for the staff to increase overall employee engagement and satisfaction.
Successfully ran test menus and drinks for the company providing essential feedback on guest satisfaction and product performance.
Spaghetti Warehouse, Plano, Texas • 2014 - 2016
Kitchen Manager & General Manager
Promoted from Kitchen Manager to General Manger after 6 months where I led a team of greater than 50 employees. While as acting general manager, we started turning a profit and started to see growth in sales, by properly training and executing the Spaghetti Warehouse strategy to each employee.
Ensured the highest food quality and guest satisfaction by exercising proper line checks and holding my team to the highest standard.
Correctly Forecasted labor and sales to help keep a sub 20% in labor
Wrote all manager schedules, as well as reviewed and adjusted teams schedules
Successfully wrote new par sheets to actively reduce inventory while maintaining balance
Selected as 1 of 4 Kitchen Managers to rewrite recipes to be rolled out company wide.
Celebrity Bakery & Café, Dallas, TX • 2013 – 2014
General Manager
Manage all financial activities of store operation, including payroll, budgeting, preparing P&Ls, food beverage cost, fixed and variable costs, inventory management, and projecting yearly growth. While having success with one location I was asked to produce the same results while managing 2 locations.
Successfully reduced labor from 24% to 18% without having a drop-in production or guest satisfaction
Led a store to being #1 in sales, labor, and profit for 6 continuous months
Brought into three different locations to help build morale and get them back to adhering to company policies.
Voted “Best Bakery” by “D Magazine”
Texas Land and Cattle, Plano, Texas • 2010 - 2013
Bartender, Shift Leader, Manager
Worked my way up from bartending to a shift leader to getting promoted to a full-time manager all within 1 year. Then chosen to be apart of the opening management team for our first new restaurant in 5 years.
Actively managed shifts with up to 50 employees to ensure highest food quality and the best overall guest satisfaction
Responsible for placing orders for all essential items to successfully run our location
Manage a test restaurant location where we were the spearhead of a complete company rebrand by training all new area general managers and kitchen managers on all new processes and menus roll outs.
Core Competencies
People Management
Customer Engagement
Customer Demonstrations
Marketing & Promotions
Data Analysis & Reporting
Team Development &
Training
Sales Strategies
Profit & Loss Management
Technologies
Lightning Salesforce
Calabrio
Office 365
Cisco Finesse
Zoom Info
Symphony
Kronos
Oracle Micros InMotion Mobile
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