Store Manager Customer Service
Resume:
VINEISHA SHELVIN
I am a bright optimistic employee. I'm always willing and ready to learn new things while looking for the opportunity to grow within the company.
Lutcher, LA
********@*****.***
I have been in retail for seven years. I am currently the assistant store manager at footlocker. In addition to being a sales associate at old navy and gap, Burlington coat factory, and Walmart. I am a genuine employee with impeccable service and people skills looking to grow with
#readytowork
Authorized to work in the US for any employer
Store Manager
Dollar General - Edgard, LA
April 2020 to Present
DUTIES And ESSENTIAL JOB FUNCTIONS
• Assist in recruiting and staffing activities.
• Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.
• Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.
• Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.
• Provide superior customer service leadership.
• Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.
• Participate in store opening and closing activities.
• Ensure the safe deposit of all company funds in the designated bank.
• Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.
• Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.
• Manage store in store manager’s absence.
• Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.
• Complete all paperwork and documentation according to guidelines and deadlines. Merchandiser
Best Buy - Metairie, LA
September 2019 to Present
WORK EXPERIENCE
• This position is responsible to implement assigned responsibilities from Merchandising Senior in merchandising designated areas, up stocks merchandise to ensure department is continually stocked and replenished, and confirms the accuracy and timeliness of implementing special program guidelines. You will also assist customers in locating product. Retail Banker
Woodforest National Bank
December 2018 to April 2019
As a Retail Banker I am responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment. Key Responsibilities:
• Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.
• Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
I open and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; offers assistance to less knowledgeable branch staff when necessary.
• Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
I proactively seeks ways to develop and customer relationships through marketing displays, call programs, and other prospecting techniques.
I achieve personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
• Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners. Retail Consultant
Sprint - New Orleans, LA
February 2018 to December 2018
As a Sprint Retail Sales Consultant, I am a wireless expert. This means I have the power to connect customers to the people, places and things that matter most. I move Sprint's Brand forward by delivering an unmatched customer experience. I am a guide, a guru a virtual Jedi master of wireless mobility. I stay current with the latest technologies and trends. I deliver the whole package products, plans and service like nobody's business. Best of all, when I’m doing what I do best (being awesome), I’m nailing Sprint's customer satisfaction and growth goals and having fun while doing it. I am the Sprint face to the customer and as such, I am the walking embodiments of the brand and our commitment to provide our customers the best possible offer to fit their needs. Great products, great plans, comparable network and outstanding customer experience.
Assistant Manager
Finish Line - Gretna, LA
August 2017 to February 2018
My role as the Assistant Store Manager of Finishline consists of me Assisting the Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising. I Maintain both individual and shift sales. Sales Lead
Rent A Center - Metairie, LA
January 2017 to August 2017
My role as the Sales Lead for Rent A Center was to provide leadership and guidance to coworkers. I used the company’s programs to manage coworkers including, training, motivating, evaluating, coaching and developing people. I organized and followed -up on all daily activities including scheduling of all coworkers to meet needs of the store, I closed sale cycles by converting referred customers to rent-to-own agreements, educated customers on the rental contract and delivery expectations. I completed appropriate paperwork to ensure that the customer received merchandise and partnership store received payment. I created, managed and executed plans to increase sales and conversion.I networked with partnership stores to gain referrals and educate partnership store staff on the rental process. I provided premier customer service to referred clients to include follow-up calls to customers. Collections played a big part in being a sales lead. I had to review expired accounts and communicate with customers to promote timely payments, maintain accurate records of pass due accounts.
Assistant Manager
Footlocker Inc - New Orleans, LA
October 2012 to December 2016
My role as the Assistant store manager at foot locker consists of me providing great customer service first. I make sure that the customer is satisfied with anything and everything they ask me to bring out to them, I cash people out when they are ready to make a purchase, I make sure that the sales floor is neat and shoppable, I handle customer orders instore and online, I work one on one with new incoming associates to help out my supervisor with basic training, I also help to maintain the stockroom when the store is slow, by handling shipment, running shoes into the wall, and breaking down boxes to keep the iles of the stockroom clean and clear. I also balance out all registers at the beginning of a shift and during a cashier shift change.
sales associate
old navy - Kenner, LA
August 2010 to March 2012
Responsibilities
Maintaining floor organization, helping customers in the fitting room, ringing up customer purchases, and being responsible for my till when I was assigned a register.
Accomplishments
I gave 100% to all of the customers I came in contact with, and my customer service skills were impeccable. Skills Used
I demonstrated that being friendly and energetic left my customers feeling special and the were return customers. Diploma in Business
East St. John High School - Reserve, LA
August 2005 to May 2009
EDUCATION
Cash Handling (7 years)
Stocking (5 years)
Customer Service Skills (7 years)
Inventory Management (3 years)
Collections (1 year)
Cashier
Computer Skills (10+ years)
Customer Service (10+ years)
Inventory
Merchandising (5 years)
Retail
Sales
Training (5 years)
Security
Time Management
Management
Microsoft Word
Planogram
Microsoft Office (10+ years)
Management Experience (6 years)
Communication skills (10+ years)
Planograms
Banking
Recruiting
Retail Management
Store Management Experience
Assistant Manager Experience
Payroll
Pricing
Retail Sales
Supervising Experience
driver's license
SKILLS
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CERTIFICATIONS AND LICENSES
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