Medical Customer Service
Resume:
WORK EXPERIENCE
Outpatient Admissions Representative
ENCOMPASS HEALTH - Houston, TX
January 2017 to September 2019
HOUSTON, TX
Outpatient Admissions, Jan 2017 - Sept 2019
Explain policies, procedures, or services to patients using medical or administrative knowledge. Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representatives to identify problems relating to care. Maintain knowledge of community services and resources available to patients. Patient Account Coordinator
PT SOLUTIONS - Metairie, LA
November 2015 to October 2016
Receive and route messages or documents, such as laboratory results, to appropriate staff. Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Maintain medical records, technical library, or correspondence files. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Registration Coordinator II
OSCHNER HEALTH SYSTEM - New Orleans, LA
MAYAM
ROBINSON
Houston, TX 77068
**************@*****.***
Proactive professional with 10+ years of experience and a proven knowledge of grant administration, outpatient care, and regulatory compliance. Aiming to leverage my skills to successfully fill the role at your company.
#readytowork
February 2013 to January 2015
Protect the security of medical records to ensure that confidentiality is maintained. Review records for completeness, accuracy, and compliance with regulations. Retrieve patient medical records for physicians, technicians, or other medical personnel. Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
Process and prepare business or government forms.
Process patient admission or discharge documents.
Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software. Executive Administrative Assistant
INTEGRITY REHAB GROUP - Gardendale, AL
June 2006 to August 2011
Schedule and confirm appointments for clients, customers, or supervisors. Manage projects or contribute to committee or team work. Collect and disburse funds from cash accounts, and keep records of collections and disbursements. Coordinate conferences and meetings.
Take dictation in shorthand or by machine and transcribe information. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
EDUCATION
Associates
COMMUNITY COLLEGE OF AURORA - Aurora, CO
January 2006
SKILLS
Critical Thinking
Tech Savvy
Leadership
CREDENTIALS AND LICENSES
Notary Public
Certified Phlebotomy Technician
45 wpm
Microsoft Office
Word Processing
Excel
Cash Handling
Schedule Management
EMR Systems
Insurance Verification
Medical Scheduling
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Medical Records
Phlebotomy
CERTIFICATIONS AND LICENSES
Vital signs
February 2013 to February 2015
ASSESSMENTS
Cognitive Ability — Highly Proficient
May 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Highly Proficient
Scheduling — Proficient
July 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Service Fit — Proficient
August 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Work Style: Conscientiousness — Proficient
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Proficient
Case Management & Social Work — Proficient
June 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
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Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate