Manager Customer Service
Resume:
Christopher Allgood
Professional Summary
Experienced with over 26 years in Manufacturing, Distribution, Operations, Construction Management and Project Management. Excellent reputation for resolving problems, excellence in communication, and driving overall goals of any area I am a part of. Experience in policy development and staff management, procedures and positively impacting overall morale and productivity. I have many years of management experience and over all development of operations. I am hard working and dedicated to striving for perfection while achieving excellence.
Work History
Western Window Systems - Production Communications Manager
Phoenix, AZ
05/2019 - Current
Currently I do customer service triage for dissatisfied customers.
Locate and arrange shipping of late or missed customer product
Identify and project manage orders for customers that need special attention, good quality and on time delivery
Project manage service items due to customers to ensure it is leaving on time and correct.
Achieve customer satisfaction by achieving goals needed to complete customer projects.
Western Window Systems - Production Manager
Phoenix, AZ
11/2011 - 05/2019
Successfully managed production activities to achieve on-time shipment of orders
Supported development of plant operations staff to meet competency and performance expectations
Drove daily production activities with effective communication and leadership
Addressed personnel issues and scheduling conflicts
Defined manufacturing performance standards and reviewed outcome of performance goals to set future targets
Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability
Established position requirements, schedules and production team processes
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals
Applied lean practices to balance workflow and eliminate unnecessary steps
Monitored and supported progress of plant production orders by managing shop capacity
Managed continuous improvement initiatives to drive gains in quality, flow and output
Planned, organized and managed operations, workflow management and timely production
Western Window Systems - Shipping Manager
Surprise, AZ
02/2008 - 11/2011
Handled high-volume paperwork and collaborated with Sales and Production departments to resolve invoicing and shipping problems
Orchestrated efficient routing by producing accurate shipping documentation and package labels
Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees
Pulled, verified and packaged items for shipment
Conducted training programs with employees to promote familiarity with company products and applications
Determined most cost-effective procedures and routes for shipments
Negotiated with different freight companies to deliver on time and to the customer accurately
Set up local, domestic and international shipments according to postal, shipper and foreign regulations
Maintained positive relationships with representatives of FedEx, USPS and company chosen shipping companies
Operated forklifts, lift trucks and hand trucks to move items around warehouse
Monitored and reported on transportation costs and ensured shipping documents were properly filed
Prepared shipping documents for invoicing
Mirror Works - Project Manager and Estimator
Glendale, AZ
02/2007 - 01/2008
Closely collaborated with project members to identify and quickly address problems
Increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs
Managed staff scheduling for jobs and coordinated all construction planning and material planning
Took active role in company growth by consistently providing quality customer service to promote growth and retention
Created full-scope cost estimates for bid builds and designed build projects
Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
Defined clear targets and objectives and communicated to other team members
Developed and initiated projects, including managing costs, schedule and performance to ensure timely completion
Kept project on schedule and within budget while serving as project leader
Delivered comprehensive bid proposals for projects and gained client approval on costs
Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments
Provided accurate estimates by defining scope, timelines, potential setbacks and limitations
Provided take offs from house plan to access proper order of window sizing and locations
Worked with Superintendents to understand requirements and provide exceptional and complete service
Milgard Manufacturing Inc. – Production Home Project Manager
Chandler, AZ
02/2001 - 02/2007
Maintained tight construction standards while instructing Builder/Contractors on quality control
Trained general contractors on company protocol and led quality assurance initiatives, maintaining high customer satisfaction ratings
Delegated assignments based on site plans, project needs and knowledge of individual team members
Complied with all safety protocols in plan coordination, eliminating potential risks
Supported install field crews to maximize quality and work efficiency
Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
Coordinated window specifications to identify and discuss any construction problems
Developed work schedules for all team members to maximize shift coverage
Identified and reviewed all Proposed Change Order Requests
Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and inside sales staff
Initiated onsite safety program and trained all team members
Coordinated required inspections with local jurisdictions to identify and quickly resolve any code concerns
Led 32 plus home builder tracts from red line during model walks until completion of subdivisions
Maintained window install schedules by working closely with superintendents
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Supervised install crews in providing excellent customer service to builders
Milgard Manufacturing Inc. - Distribution Manager
Chandler, AZ
12/1999 - 02/2001
Increased client retention by providing superior customer service
Developed and managed operating budget, meeting department goals
Boosted team performance with enhanced employee evaluation processes
Streamlined processes to enhance operational productivity and overall trace ability
Supported consistent order fulfillment accuracy by inspecting products to verify correct order on time delivery
Hired, trained and evaluated distribution driver and loaders to meet department targets
Divided and categorized cargo received and redirected shipments in response to customer requests
Orchestrated efficient routing by producing accurate shipping documentation and package labels
Handled high-volume paperwork and collaborated with Sales and Production departments to resolve invoicing and shipping problems
Orchestrated efficient routing by producing accurate shipping documentation and package labels
Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees
Pulled, verified and packaged items for shipment
Conducted training programs with employees to promote familiarity with company products and applications
Determined most cost-effective procedures and routes for shipments
Negotiated with different freight companies to deliver on time and to the customer accurately
Set up local, domestic and international shipments according to postal, shipper and foreign regulations
Maintained positive relationships with representatives of FedEx, USPS and company chosen shipping companies
Operated forklifts, lift trucks and hand trucks to move items around warehouse
Monitored and reported on transportation costs and ensured shipping documents were properly filed
Prepared shipping documents for invoicing
adeo6j@r.postjobfree.com
17114 W Rimrock St, Surprise, AZ 85388
Education
03/2019
University of Phoenix
Tempe, AZ
Bachelor of Science: Business
Minored in and received a certificate for completion of Operations Management coursework
Graduated with 3.85 GPA honors degree
Dean's List all 4 years
Graduated in Top 20% of my Class
Member of Delta Mu Delta
Six Sigma Green Belt
Skills
Production schedule familiarity
Effective managerial techniques
Communications development
Production economics knowledge
Production line background
Interpersonal communications
High-volume production capability
Managerial experience
Production scheduling
Verbal and written communications
Production troubleshooting
Internal / External Communications
Production management
Shipment planning
Route management
Quality control
Basic mathematical aptitude
Proficient in MS Office
OSHA requirements knowledge
Budget management
DOT regulations
Commercial driving expertise
Excellent time management
Excellent sense of direction
Project management
Window and Door Installation and Service
Former Installation Master Installer Certified through AAMA
Retrofit Application Installation
Team development
Team leadership
Schedule management
Strategic planning
Operations management
Business analysis
Training development aptitude
Customer-oriented
Quick learner
Natural leader
Personable
Shipment processing
Motivated team player
Skilled problem solver
Shipping procedures understanding
Positive and friendly
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