Sales and Spa Trainer

*** **** * ***-*** QUEZON CITY, PHILIPPINES

+( 6-39-774******/+ (63 9-955******

Email: *********@*****.***

QUALIFICATION SUMMARY

Knowledgeable, and passionate Medical Aesthetic Sales Trainer with an exceptional sales ability and ability to understand and adhere to established policies, procedures, and protocols.

Efficient Spa Trainer and Spa Specialist dedicated in driving the team achieve retail target, assist and lead on spa promotions service, and product offerings

Experienced Spa Therapist dedicated in providing quality therapeutic massage, facial, and body treatment

Remarkable knowledge holistic therapies and of physical therapy principles and applications

Established and maintained excellent client relationships and ensure higher number of repeat clientele

Diligent Naturopath Practitioner and Iridologist committed in providing proper care and helped individuals take steps to improve or maintain their health and well-being

Exceptional ability to understand the role of therapy in the context of the client’s age,

total needs perspective and environment

Proven sound clinical reasoning in treatment planning, implementation and monitoring of client’s progress

Able to upheld moral ethics to help promote a positive view on the health and beauty industry

Profound ability to communicate effectively in verbal and written

EDUCATION AND PROFESSIONAL TRAINING

Bachelors Degree in Physical Therapy ( Philippines 1995)

Certified Massage Therapist (Philippines 1997)

Diploma in Learning Disorder Management and Child Psychology

(College of Allied Educators, Singapore -2011)

Certified in CIBTAC (with Honors) – Pro-Therapist Academy (Singapore 2011)

Certified Iridologist and Naturopath Practitioner (Philippines 2012)

Diploma in Spa Management – Raison d’Etre Sweden ( 2016)

TECHNOLOGICAL INTEGRATION AND SKILLS

Microsoft Office Works, OPERA, Spa Booker, Spa Soft, Micros, Fidelio

LANGUAGE SPOKEN

Fluent in both written and oral English

ACHIEVEMENT EARNED

Steiner U.K. Service Excellence Award May 2008

Banana Island Resort by Anantara Nominee Team Member of the Month ( Front of the House ) June 2015

Banana Island Resort by Anantara Nominee Team Member of the Month ( Front of the House ) May 2016

Banana Island Resort by Anantara Nominee Team Member of the Year ( Front of the House ) May 2016

EIskin - Biologique Recherche Sales Achiever 2019

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

September 2017- Present MEDICAL AESTHETIC SALES TRAINER

EISkin Lab. ( Biologique Recherche )

Ortigas, Mandaluyong

Philippines

Responsible for conducting product orientation and and retail sales training to medical aesthetician and beauty therapists based on the standardized guidelines and procedures provided by Biologique Recherche to ensure proper and correct usage of products that will equip them in providing the appropriate dermatological advise to their clients.

Establishes productive, professional relationships with key personnel in assigned partner accounts

Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

Developing sales strategies, forecast, negotiating with partners and training and developing their sales team.

June 2014 – January 31,2017 SPA SPECIALIST/THERAPIST(Opening Team)

Anantara Spa

Banana Island Hotel by Anantara, Doha Qatar

Liaise directly with Asst. Spa Manager in ensuring smooth daily operations, of treatments, efficient reception, supervision & maintenance of the spa department including operation, stock control, programming, promotion, sales, developing staff and ensuring excellent customer services whilst achieving business, financial and sales targets

Take required steps to achieve sales goals by maximizing revenue, rebooking and up selling retail products and treatments.

Develop, supervise, and monitor trainings to therapists and have it updated in Spa training reports and files.

Train associates within the Spa, ensuring that the correct SOP and methods of service are maintained, to develop a skills and training matrix and work closely with Anantara, Elemis and Charme D’ Orient, AMRA and Natura Bisse trainers to arrange training as and when it is required.

Attends daily operations meetings and liaise on regular basis with spa management when needed to ensure a smooth collaboration and working environment.

Delivers facial, body treatments, and detoxifying body treatment

Provide skin analysis via Reveal Skin Lab, pre and post consultation, professional advice to guests

Conducts training on Massage, Facials and Retail Selling to staff

Provide Spa information ensuring that guest satisfaction objectives within the Spa are achieved by providing an efficient, friendly and attentive service as per the standards of the hotel.

Makes appropriate suggestions and recommendations to management for the general improvements of the Spa

Ensures client experience is proficient including bookings, payments, and consultation cards

Maintains a perpetual presence in the Spa Lobby throughout the hours of the shift.

February 2010- 2012 SPA THERAPIST/ COORDINATOR/TRAINER

Willow Stream Spa

Fairmont Hotel, Singapore

Delivers facial, body treatments, relaxation, therapeutic, sports and detoxifying massage

Provide skin analysis, pre and post consultation, professional advice to client

Handles and teaches guests efficiently concerning specific wellness concerns

Recommends and up-sells treatment/ retail products available through educating guest on the treatment/product benefits

Conducts wellness and stress management talk to corporate guests

Research and development of spa treatments and assists the Spa Supervisor in training the members of the team with new treatment protocol

December 2008-January 2009 FITNESS INSTRUCTOR

True Fitness

Claymore Hill, Claymore Point, Singapore

Supports club members in achieving their real life fitness goals

Drives membership satisfaction by ensuring high membership retention

Provides fitness testing such as Body Composition Analysis

Operates programming of fitness equipments to clients

September 2008 – November 2008 BEAUTY THERAPIST

Wen Luxe Spa

# 5 Bukit Pasoh, Singapore

Performs Aromatherapy Associates’ massage, body and facial treatments

Perform skin analysis and provides pre and post treatment advice to clients

Recommends and demonstrates appropriate product

Performs prep work, correctly clean and restock room as necessary

Helps client enhance their overall well being and educates them on how to care for their condition.

February 2005– May 2008 SPA THERAPIST

Steiner Transocean Ltd.

1007 North America Way, Suite 521,

Miami USA

Delivers spa treatments and techniques; massage, body scrubs, body wraps, therapeutic baths and holistic therapies onboard luxury cruise ships

Performs embarkation and reception duties

Promotes selling and promotions of products inventories.

Conducts seminars on Seaweed detoxification and Reflexology on board luxury cruise ships of Princess Cruise Lines

May 2004 – February 2005 SPA THERAPIST( Opening Team)

Sapphire Princess, Princess Cruise Lines

24844 Ave. Rockefeller Santa Clarita,

California USA

Provide consistent professional spa massage and body treatments compliant with spa protocols in a luxury cruise ships

Performs product selling and service promotions

Conducts seminars on Massage therapy for couples and Foot Reflexology onboard ships Sapphire Princess Cruise ship.

April 2003 – December 2003 MASSAGE THERAPIST

P&O Cruises Pacific Sky

P&O Cruises Australia,St Leonards

Sydney, Australia

Performs sport massage therapy and Asian massage therapy

Carries out product inventories and promotions in the spa onboard a luxury shipping vessel

October 2002 - April 2003 PHYSICAL THERAPIST

Philippine Medical Association Physical Therapy and Rehabilitation Center,

Quezon City, Philippines

Plans and carries out individually designed program of physical therapy treatment such as administering therapeutic exercises, proprioceptive neuromuscular facilitation, stretching and use of pain-control modalities such as hydrocollator pack, infrared lamp, paraffin wax bath, transcutaneous electrical stimulator and therapeutic ultrasound.

Plans and administers physical therapy based on diagnosis of Physiatrist

Performs treatment on patients based on their individual condition and evaluation ranging of musculoskeletal problems such as muscle strain, muscle tightness and spasm to a more complicated conditions like low back pain, slipped disk, sciatica, arthritis, frozen shoulder, myofascial pain syndrome (MPS) and other neurological cases like stroke, nerve palsy.

December 2001 – September 2002 SPA THERAPIST

Ocean Breeze, Imperial Majesty Cruise Line

Pompano Beach, Florida USA

Performs beauty therapy, Holistic and Swedish massage therapy, spa promotion, embarkation and carried out reception duties, product selling/demonstration and service promotions.

September 2000 – September 2001 FOOT REFLEXOLOGIST

Star Cruises Superstar Taurus

Hakata, Fukuoka Japan

Performs Foot Reflexology, Spa Promotion and Product Inventories

March 1999– January 2000 MASSAGE TRAINER/THERAPIST

East West Holistic Center Philippines

Administers individual massage therapy program based on patient’s condition and evaluation using different massage techniques like Swedish Massage, Reflexology, Sports massage, Aromatherapy, Shiatsu, Acupressure for general body conditioning, remedial and relaxation purposes in a Massage and Holistic Training Center.

Conducts trainings on Massage Therapy for the Massage Therapist Licensure Examination in the Philippines

PROFESSIONAL DEVELOPMENT INITIATIVES

Biologique Recherche Asian Seminar, Grand Hyatt, Hong Kong

November 2017 and Nov 2018

Biologique Recherche Brand Basics and Hands on Training, EISkin Lab, Ortigas, Philippines

December 2017

Amra Skincare In-house Product and Hands-on Training, Banana Island Resort by Anantara, Doha Qatar

Margarete Dabbs In-house Product and Hands-on Training, Banana Island Resort by Anantara, Doha Qatar

Natura Bisse Product Training and Hands-on Training, Banana Island Resort by Anantara, Doha Qatar

December 2015

Discovering Anantara Service Excellence Program, Banana Island Resort by Anantara, Doha Qatar

June 2014

M-Spa In house Product and Hands-on Massage and Body Treatment Training, Banana Island Resort by Anantara, Doha, Qatar

July-August 2014

Charme D’ Orient In-house Product and Hands-on Training, Banana Island Resort by Anantara, Doha, Qatar

July 2014

Elemis Skin Solutions, Anti-Ageing Facials & Tri-Enzyme Facial, Elemis Pro-Collagen Facial, Visible Brilliance, Elemis Biotec Skin Solutions, Elemis Biotec Anti-Ageing Facials, Elemis Body Sculpting Cellulite and Colon Cleanse Therapy, Elemis AromaSpa Ocean Wrap, Elemis Aromastone Massage & Elemis Nurturing Massage for Mother To Be Banana Island Resort, Doha, Qatar

June-July 2014

Clinical Nutrition, Herbal Remedies, Colon Hydrotherapy, Live Blood Analysis, Meridian Therapies, Iris Analysis and Energy Medicine IFP Institute of Iridology and Naturopathy Center, Manila, Philippines - September 2012

Kerstin Florian In-house Product and Hands-on Training Sundari In-House Product and Hands-on Training Jane Iredale Skin Care Cosmetics Product and Hands-on Training Willow Stream Spa, Fairmont Hotel Singapore - March 2010

Humansport Orientation Startrac Fitness Asia True Fitness Singapore – December 2008

Aromatherapy Associates on Facial and Massage Training

Natural Bisse’s Facial Training, Amorovicza’s Product and Facial Training Spa Savvy’s In House Spa Etiquette Training Wen Luxe Spa, Singapore, September 2008

Elemis (U.K.) Product Knowledge,Hands-on and Basic Effective Selling Training

Steiner Academy London, U.K- May 2005

Effective Selling, Dealing with Difficult Customer, Solving Problem as a Team Presentation Skills and Telephone Skills for Quality Customer Service Onboard Sapphire Princess Miami, Florida U. S. A - December 2004

Applying Leadership Basics, Basics of Phytomer, Fleur’s and Vie Product Knowledge Hands-on Training On- Board Sapphire Princess Ship Miami, Florida U.S.A.- May 2004

Basic Tuina Massage East West Massage Training Center Philippines - July 1999

Aromatherapy, Acupressure and Basic Reflexology East West Massage Training Center

Philippines - June 1999

The Essentials of Clinical Neuro-anatomy and its Clinical Relevance Philippine Heart Center for Asia - September 1997

Upper Extremity Kinesiology Overview and Updates

Philippine Lung Center, Quezon City, Philippines - January 1997

Current Treatment Strategies for Shoulder Dysfunction in Sports University of Sto.Tomas, Philippines - December 1996

Basic Life Support and CPR Philippine National Red Cross – April 1993

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