NOVE URBANO MERBEZA

Address: Al Sulaimaniya District, Riyadh City, KSA

Mobile No.: +966-**-***-****

Email Add: adeo2o@r.postjobfree.com

SUMMARY

Remarkably talented transportation professional with over seven (7) years’ experience in car rental, limousine, lease vehicles operations and provide administrative support to the Managers & the Chief Operating Officer to maximize overall efficiency and effectiveness.

PROFESSIONAL WORK EXPERIENCE

EKAR (CAR SHARING Co.)

Al Jadual, Al Waha District, Riyadh City

Date: July 2019 - Present

Position: Fleet Supervisor

Job Description:

Manage daily operations ensuring daily schedules are planned and optimized for efficiencies.

Directly supervises technicians, drivers, and workers.

Dealing with the drivers, technician and devices vendors to secure all the preparation and daily operation needs.

Supervises the fleet preparation process (Devices Installation, Wrapping and Cashless Fuel system).

Ensure that vehicles are registered and operating within all KSA legal requirements; e.g. vehicle registration, vehicle insurance, driver requirements

Coordinate with the customer service staff to overcome the daily operations challenges which are faced by the clients.

Ensure that cars are relocated to the high demand areas at specific times of the day to maximize the ekar service visibility to the users and the profitability of the program itself.

Timely and accurate update of all ekar system to reflect the physical fleet representation on the ground.

Coordination with Call Center agent to ensure all customer requirements are met and resolved to the earliest possible time.

Ensure all TAMM for rentals are updated.

Coordinate with the workshop for repairs and regular maintenance of the cars.

Analysing data from system to make utilization report per minute, day, week & month & send to Fleet Manager

HANCO RENT A CAR LTD.

Head Office - Jeddah City, KSA

Date: January 2018 – June 2019

Position: Operations Assistant

Job Description:

Assist Managers in day-to-day coordination and management of business operational activities

Provide administrative support to Chief Operating Officer (COO)

Analysed and resolved operations and workflow issues

Ensure operation reports are prepared in compliance with company policies and procedures

Monitoring of open rental agreement, Overdue, Unpaid, & Short Closed rental agreement for immediate recovery of rented vehicles and unpaid amount

Trained new employees, Assist with fleet maintenance and appearance cleanliness

Ensure employees adhere to company policies and safety procedures

Coordinate with Used Car Sales department for de-fleeting old vehicles

Visiting rental outlets to audit the vehicles, employees and outlet cleanliness

HANCO RENT A CAR LTD.

Petro Rabigh Community, Rabigh City, KSA

Date: August 2012 – December 2017

Position: Transport Supervisor Lease, Limousine & Rental Operation

Job Description:

Oversaw all staff employees to ensure adherence to company guidelines and standards

Responsible for the training and development of employees, including drivers

Oversaw scheduling for day-to-day activities of over 100 drivers for Lease & Limousine vehicles

Supervising the management of a fleet of 15 coasters, 5 buses, 35 rental vehicles and 10 limousine vehicles

Supervised and oversaw the shift in dispatching drivers for drops and pickups

Organized properly scheduled maintenance on company vehicles

Making sure that all the vehicles are in good condition with a view to ensure employee comfort

Supervised employee performance & vehicle repairs and maintenance

Implemented safety procedures to all drivers and office staff inside Petro Rabigh Community

Trained and implemented ERP Transportation System with office staff in rental & limousine services

Resolved customer service complaints

Providing daily reports to the transportation Manager

2GO ABOITIZ COMPANY (Cargo & Logistic Distributor)

Position: Cargo Claims Specialist

Address: Pasay City, Philippines

Date: February 2010 – June 2012

Job Description:

Developed excellent working relationships with business lines and all departments (Customer Support, Quality Assurance, Operations and Supply Chain)

Developed solid working relationships with carrier personnel, including local Account Representatives, regional and national claims organizations, and senior leadership

Manage the resolution of claims through collaboration with carriers, Customer Support, Quality Assurance, Operations, Finance and Supply Chain

Analysed customer claim details to determine claim validity

Research and obtain supporting documentation

File claims with carriers and ensure all claims are successfully resolved

Determine which cost centre to apply lost or damaged product charges to

EDUCATIONAL BACKGROUND

Bachelor’s Degree in Information Technology (IT)

Northern Negros State College of Science and Technology

Year Attended 2004 – 2008

CERTIFICATE

Fleet Management – 11th April 2019

Diploma in Transport Management – 11th April 2019

Diploma in Operations Management – 2nd April 2019

Introduction of Supervision – 29th March 2019

IT SKILLS

ERP/SAP/Oracle

Proficient in Microsoft Word, Excel Spreadsheets, PowerPoint, and other software applications

SPECIAL SKILLS

Leadership, Adaptability, Time Management, Decision Making, Self-Motivation, Ability to wok under pressure, Delegation and Communication

PERSONAL INFORMATION

Nationality: Filipino

Status: Single

Age: 35

Date of Birth: 04 November 1984

Language: English and Arabic Working Knowledge

IQAMA Status: Transferable

Driving License: KSA Valid D/L

REFERENCE:

Available upon request.

Contact this candidate