Desktop Support Office

Location:

Posted:

July 17, 2020

Resume:

PROFILE:

• O*** administration. Creating new users exchange account. Adding users to the correct mailbox groups. Granting. Users to mailbox account and O365 licenses. Microsoft System Center software remote applications push, asset management and RDP tools.

SCCM Windows 10 deployment

Service Center ticketing system

Remedy Helpdesk ticketing system

SRC Launch hardware request system

• CompTIA A+ certified professional with 10+ years of Desktop Support experience, providing software, hardware, and client/server and networking technical support.

• Daily PC’S and laptops deployment. Configured and deployed Dell Optiplex GX620- GX755 desktops and Dell Latitude D620-630 laptops.

• Configured and setup, troubleshoots, resolved, or install, Windows XP SP2, Windows 7, Vista Business SP1, MS Office 2003-2007, Visio, Internet Explorer 7-8, Safe Boot for laptops and Blackberry devices. Remedy 7.5, SRC- Service Request Center, MS Office 2003- 2007, Citrix, Visio, Internet Explorer 7-8, Safe Boot, Lotus Notes, Attachmate Extra Mainframe, Remedy Ticketing, Symantec Anti-Virus, Symantec Fire Wall Client.

• Setup and activate from enterprise activation. Blackberry Curve 8300-8900 series.

• Configured and deploy new HP Desktops DC5100 and IBM T60 laptops.

• Troubleshot and resolved HP LaserJet 8100 series network printer issues. Replaced pick-up rollers and feed rollers on various models of HP Laser 4-2300 series printers.

• Create base image for users in the corporate offices and field offices using Ghost.

• Setup and imaged 5-10 HP 5100 series PC’S, Dell D620-630, and IBM Thinkpad T42-T60 series laptops using Norton Ghost.

• Proven success working in high-volume. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

• CompTIA A+ certified professional with 15+ years of Desktop Support experience, providing software, hardware, and client/server and networking technical support.

• Daily PC’S and laptops deployment. Configured and deployed Dell Optiplex GX620- GX755 desktops and Dell Latitude D620-630 laptops.

• Configured and setup, troubleshoots, resolved, or install, Windows XP SP2, Windows 7, Windows 10, Vista Business SP1, MS Office 2003-2013, Bloomberg terminal PC, Visio, Internet Explorer 7-8, Safe Boot for laptops and Blackberry devices. Remedy 7.5, SRC- Service Request Center, MS Office 2003- 2007, Citrix, Visio, Internet Explorer 7-8, Safe Boot, Lotus Notes, Attachmate Extra Mainframe, Remedy Ticketing, Symantec Anti-Virus, Symantec Fire Wall Client.

• Setup and activate from enterprise activation. Blackberry Curve 8300-8900 series.

• Configured and deploy new HP Desktops DC5100 and IBM T60 laptops.

• Troubleshot and resolved HP LaserJet 8100 series network printer issues. Replaced pick-up rollers and feed rollers on various models of HP Laser 4-2300 series printers.

• Create base image for users in the corporate offices and field offices using Ghost.

• Setup and imaged 5-10 HP 5100 series PC’S, Dell D620-630, and IBM Thinkpad T42-T60 series laptops using Norton Ghost.

• Proven success working in high-volume. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. Excellent customer service.

PROFESSIONAL EXPERIENCE:

Distribution International. 05/23/2018- 09/03/2019

Houston, Texas

Senior Desktop Support Analyst

Strong customer service from VP’s to warehouse workers. Supporting hardware and software issues up to two hundred fifty users from the corporate offices and branches across the US and Canada.

distribution mailboxes. WIFI access, group drive mappings. O365 Office suite. Creating new user account. Granting user license for new users. Resetting and unlocking AD account.

Configured Citrix Sessions. Resetting client sessions using Director from Citrix.

Remote into client laptop or desktops using Kaseya, Service Now, Team Viewer, Skype screen sharing, and remote assistance to resolve user software issues.

Imaging and deploying applications Dell laptops Latitude 7480 and Optiplex 3050 desktops using Microsoft System Center.

Deploying laptops and desktops at user site.

Activating Outlook account on IPhone and Samsung Galaxy smart phones.

Aegon/Transamerica 8/16/2008 – 4/06/2018

Los Angeles, CA

Senior Desktop Support Analyst/ IMAC

• Desktop Support: Supporting close up to two hundred end users, from VP’s to users.

• Received and completed 15-20 Remedy 7.5 and SRC- Service Request Center per day.

• Supporting up to two hundred workstations, and laptops.

• Supporting over one hundred various types of local printers, such as, HP LaserJet 2100-8150, and Network printers Xerox MFD’S 5300- 7600 series.

• Dell Hardware Refresh/ Windows 7, Windows 10, and Bloomberg terminal PC Rollout: Configured and deployed new Dell Optiplex GX980 and GX7040 desktops, Dell Latitude E6430, E6430u, E7000 series laptops and also MACBOOK PRO. Ensure all critical data and applications are backed-up from old computer. Afterwards, transfer necessary files from old computer image, then deploy and verify with client on-site.

• Daily PC’S and laptops deployment. Configured and deployed Dell Optiplex GX620- GX755 desktops and Dell Latitude D620-630 laptops.

• Complete daily termination request. Removed Dell Optiplex GX620- GX980, monitors, local printer. Laptops, such as, Dell D620-D30 laptops. After hardware removal completed wiped hard drives using Data Gone software.

• Monthly hardware disposal. Using Dart to completely wipe data from desktops, laptops, servers. Disposal includes monitors, printers, and any obsolete electronic equipment.

• Configured and troubleshoots hardware. Dell Latitude D620-E6410, E4310, and Dell Optiplex GX 755-GX980 Desktops, HP Laser Jet 2100- 4050.

• Setup and activate from enterprise activation. Blackberry Curve 8300-8900 series.

• Routine duties, verifying, logging and shipping tape backups each day from Storagetec L700e tape library to Iron Mountain remote site.

• Setup and imaged daily 10-15 Dell GX620-755 desktops, Dell D620-630 laptops to image using Power Cast software.

• Xerox MFD’S Project. Successfully deployed thirty Xerox MFD’S for the LA offices. Clone, configured and verified LDAP, and SMP settings for scan to email feature, scan to network.

• Verifying and patching network connectivity from user workstation to the network closet.

• Activating and deactivating Avaya phones (TTI). Verifying phone ports on user desk for live connection to the main phone switch in the phone closet. When phone ports are not live, manually trace port and punch corresponding phone port number at the phone closet.

• Memory upgrade project. Upgraded 60 Dell GX620-755 from 512MB to 2GIG rams. Upgraded 10 Dell D620-D630 laptops from 512MB to 1.5GIG ram

TECHNICAL SKILLS:

Operating Systems

Windows 10, 8, and 7 SP1, XP SP3

Applications

Microsoft System Center, SCCM, Service Center, Remedy 7.5, SRC- Service Request Center, MS Office 365. Windows Bitlocker. Active Directory, Citrix, MS Exchange, Visio, Internet Explorer 7-8, Safe Boot, Lotus Notes, Attachmate Extra Mainframe, Remedy Ticketing, Norton Ghost and Anti-Virus. MS Dart hard drives data wipe.

Hardware

Dell Latitude E7000 series, and Dell Optiplex GX9020 series, HP Laser Jet 4050, 2300DN, 1300, 5300, 9050, Xerox laser printers 3250D, Kyocera laser printers, Blackberry, Wireless Access Points. IBM ThinkPad laptops, Apple Iphone 6-11 series, Samsung Galaxy series phablets, HP DC5100 Desktops. Xerox MFD’S 5300-7600 copiers.

Networking

DHCP, DNS, TCP IP, VPN, Linksys hubs, switches and routers, IP Phones. Network closet patching, Avaya phones. Tracing, Split digital/ analog phone lines if necessary, punched down digital and analog lines to activate phone lines. Servers decommissioning. Tracing and patched CAT6.

CERTIFICATION:

Comp Tia A+

Gates Technical College

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